Grove City Family Health

Reviews 3

KE

Keyur Pandav

This is my very first review on Google and I did not wanted to be this way but here it is.. All started with me taking my parents to see Dr. Stokes about a year ago since we have never had a family doctor in our lives. My parents recently signed up for health care and I wanted to make sure theyre in overall in good health. After few visits I thought Dr provided good care for my parents but recently my mom tells me she isnt getting the best care from a doctor who should actively listen to his or her patients, whenever there were test or anything needed to be done my parents would never get estimated cost of what the procedure so my parents, or even take the time to really understand my parents issues so since my parents stopped seeing Dr. Stokes. Before of these issues, I, myself started seeing Dr. Stokes because I thought why not keep one doctor within the family to make it easier on us. My visits to Dr. were good at first. A patient should be comfortable telling their primary doctor of all issues and not be hesitant in order to receive the best care; well, after telling Dr. Stokes my concerns her attitude changed from 0 to100%! I feel like you will be judged by her, she doesnt seem to care about her patients. My girlfriend noticed a abnormal skin mole on my back which I have never noticed and told me to ask my Dr. about it next time I go. I did tell Dr. Stokes about it on my next visit to her and she did notice it was abnormal and since I was also going to dermatologist I wanted to price check which place was going to be cheaper and efficient. Dr.s office was the obvious choice and I told Dr. Stokes I wanted to have that removed but never received the treatment. I would visit Dr. for regular check-up but NEVER once would mention about treating that mole. She was always in a rush, would never answer any questions always referred to her nurse, DID NOT SEEM TO CARE OF HER PATIENTS!!! I dont remember her nurses but THEY WERE EXCEPTIONAL. After my concern with Dr. Stokes, talking to a friend she recommend to see Dr. Horn since she has been going to him ever since she was a little girl. She too had issues with Dr. Stokes on her visits. So I called to schedule an appointment with Dr. Horn recently and the receptionist who answered the call asked why I wanted to switch doctor and I told her of all the issues my family has had with Dr. Stokes and told receptionist that Dr. Stokes does not deserve our money if she isnt going to provide the care my parents and I need. Well, I guess Dr. Stokes doesnt like bold hard truth and Im not sure how my issues and concern about switching to different doctor got communicated but Dr. Stokes nurse called after couple of days stating Dr. Horn declined to see me and Dr. Stokes will no longer treat me as her patient. She sent out letter stating that she will not longer treat me as her patient but stats that my medical condition requires continuing physician supervision. WOW! Tell me where were you when I supposedly need a continues supervision when I was a patient with you? I never once got a call from her nurse stating that I needed a regular check with Dr. Stokes because of my medical condition which I do not know anything about. To this day, I have no idea what medical condition I have that needs a physicians supervision. Never once received a letter, email, a phone letting me know about this. ***Please save your money and time and choose a better physician other then Dr. Stokes. She doesnt seem to care about her patient or value their health, will NEVER VALUE your time or respect. Time to find a doctor who is willing to encourage their patient to get healthy and someone who sympathy with them.

EV

Eva Stephens

I had a very bad experience with office staff here. There was an appointment time mishap and VERY RUDE staff, though Dr Baughman is usually great-- the worst of all was the office manager/ mean-ager, Michael. What a poor excuse for a human being. How did he get this far in life, or who did he know that got him this job, with lack of customer service, client relations/compassion and good will. He actually said he, "didnt care" and that they dont make and never made confirmation calls. Not true- went here & prior location- Gantz Rd @ Ohio Ave, he didnt even know about, for past 20 years- all new office staff. I had to call them at 10:15am and did 45 minutes before my appointment to verify time & was told it was in 15 mins instead! What a hazard, inconvenience, and a panic. Hurrying down 71S in construction traffic with floaters, flashes, & hemmhorage in my eye to go to mistimed appointment on my vacation day, b/c they blocked my meds refill for BP pills & had already been to Riverside Hosp & Retina specialists! Only to be turned away by a deuschbag who is CLUELESS! Not even aware of attendance policys and demerits at some jobs. Of course I couldnt come back at 4pm- when I was getting my retina PAINFULLY laser fused by a retina specialist! (fighting blindness a few years now, etc) They got an escalated complaint to my insurance Co, that I pay $5000 a year for a family plan & rarely get to see my Dr/PCP or have to go to others. The rep couldnt believe her ears. They should rename to near Groveport instead of Grove City- I must be out of my mind driving an extra 10-12 miles out of my way, when I never had to go to Groveport in the last 5 or 6 years!!!! Will try other Drs office, down the road from ME, not THEM! You couldnt meet me half-way! And hey man, you didnt know that CARING was intrinsic to be HUMAN! (What good was it to have a Dr who would have been a 4 or 5 star, when I couldnt get in, much like their web portal!) What a HASSLE!

ST

Stephanie Pepepr

No Second Opinions allowed! I stopped in this office today to schedule an appointment as a new patients. When she looked at my insurance information she said you were here 1 time in 2011. I honestly only have a vague recollection of being there before. The receptionist made an appointment for me for tomorrow. I am thinking this is great, I have been trying to find a doctor in the area that didnt take months to get into. I asked her if she would like for me to get my records transferred from my previous doctor. She said you have seen another doctor since you were here last. I said yes and I can get the records if you need them. She said this is a problem. She left the desk and went to speak to her supervisor. She came back and said that it is their office policy that once you have been there if you see another doctor you can not come back to the office, and canceled my appointment for tomorrow. Wow, if you are so insecure in your abilities to treat patients that they can not see any other doctors after being seen at your practice there might be a problem. I should have read these reviews before going there today, sounds like I might have just dodged a bullet.