Upstate Pediatric Dentistry

Reviews 3

SH

Shannon Kapa

Quite honestly this establishment doesnt deserve a star, but I have to give one just to tell everyone what I was forced to endure. This is quite possibly the worst place to take your child if you love them. On the other hand if you dont mind them pretending to care about what you want when it comes to your child and then doing the exact opposite only to put your childs life in danger (because the parents cant possibly know whats best for their own children - sarcasm intended), then they should be your first pick. 5 minutes into the visit, I was asked if I wanted my two year old daughter to have bubblegum or strawberry flavoring to which both my husband and I responded that we wanted her to have the bubblegum because we havent tried her on strawberries yet. It doesnt take someone with a degree to figure out what that means. DONT GIVE MY CHILD STRAWBERRY FLAVORED ANYTHING. But, alas, this establishment doesnt employ based on the ability of following a simple instruction. Were several minutes into the cleaning and the dental assistant or whatever she claims as her profession exclaims "ooh, she really likes this." and then as nonchalantly as possible says, "oops, I grabbed the strawberry one but she LOVES it" I stop her immediately and ask her if she was serious. She was. Oh my god. I got a simple im sorry from her. so I ask if someone asks her not to give her child peanut butter but you do it anyways, do you tell them "im sorry, but they love it"? Her response was that her brother or whatever is "deathly allergic to peanuts". Yea well, my sister is deathly allergic to strawberries thus, we arent giving her anything with strawberries. She asks why I didnt say that in the beginning. Im sorry, but we both made it very clear what we preferred. The forms dont ask for family allergies, they simply as if there are any KNOWN allergies to the patient. Since we havent tried her on it, no there isnt any allergy that we are aware of. Why should I have to give a life or death answer to have my wishes granted when it comes to MY child? She immediately left and brought in the dentist. I received several dismissive apologies as if Im supposed to shake it off and then tells me that theres not real strawberries in it. ooh, thats awesome considering it doesnt matter since my sister is not only allergic to strawberries, but also the artificial flavoring. Then she tells me that the woman who made this horrific error had only been there 3 months and that the strawberry and bubblegum look exactly alike. Then we get Blair to finish. She double checks that she has the right one and continues on. I notice that the bubblegum is a light gray color. But, the strawberry one was a deep dark redish-purple. I didnt go to college but I took an art class or two and those colors arent even close to each other on the color spectrum. In fact, if you asked someone who was color blind if they were the same color, even they would say no. I bring this up and received another dismissive apology. We finished and left after I was offered several times to come back and keep seeing them for my daughters dental appointments. Im sorry but not listening to the parents, using something that could very well have put my daughter into a serious life or death situation, pretending it wasnt a big deal, lying to try to cover for the "professional" that cant tell light gray from dark red/purple, and THEN offering another crappy apology and trying to make it better with rubber balls and balloon gloves? You think that makes up for it and that Im going to come skipping into your office in 6 months all smiles? Not a chance. My hopes were crushed after reading all the great reviews only to find out how little this company cares about the life of a two year old little girl that knows her colors better than them. Ill stick to a practice that truly strives for the best in every way instead of only putting their effort into the waiting room and then neglecting all aspects after that.

A

A Private User

After having my first visit with Dr. Brian today, I am thrilled to share my raving reviews with other parents! The entire experience was positive, and the staff was all exceptional! The waiting room is a ton of fun for the children with an indoor kid sized park with a huge tree, park benches, video games, television, books and toys. The waiting room also holds a large toy dispenser full of toys. After the visit with Dr. Brian my children were given a golden coin to use in the machine to fetch their prize for being good. The staff members were all patient, kind, friendly and smiling. There was no wait to get in. (Too bad because the kids were having so much fun!) Once in the procedure room, I was increasingly impressed with Dr. Brian’s balance of professionalism and fun. He spoke to the kids at their level and worked diligently to dispel any fears the children may have had. My seven year old son usually is squirmy and frightened at his dentists visits. When he first saw Dr. Brian he was fearful, but as the visit progressed he became comfortable. Dr. Brian worked very hard to earn his trust, and it worked! My son did not squirm or fidget at all. Before my child’s visit was completed he was smiling, still sitting in the dental chair! I couldn’t believe it! Dr. Brian was even kinder and sweeter with my 2 year old daughter who was less receptive to the idea of feeling comfortable, so Dr. Brian examined her in my lap. As a medical professional myself, I was additionally impressed with the thorough examination and assessment that was provided for my children as well. If you are looking for a pediatric dentist that is professional, fun, and easy to trust, I would highly recommend Dr. Brian at Upstate Pediatric Dentistry!

A

A Private User

Dr. Brian is my new pediatric dentist. My son and I have only seen him twice. On the second visit, my son had a procedure done that didnt hurt, but my son was still extremely nervous. He wasnt crying out loud or making any sounds at all, but a few tears would roll down his little face. Dr. Brian was absolutely amazing!!! He frequently asked my son if he was hurting and continued to encourage my son by telling him he was very brave. Dr. Brian did this throughout the procedure. The reassurance to my son was calming for mama as well. Dr. Brian was extremely kind, caring, and calming. When my son sat up from the procedure, Dr. Brian asked again if my son was hurting at all. My son indicated he was not hurting. At that point, Dr. Brian talked very gently with my son about how situations can sometimes be a little scary and that it was ok to be scared and cry. But he also told my son how brave he was and how proud he was of him for being such a good patient. My son was a good patient, but he was scared and nervous. Dr. Brian recognized what my son was feeling and validated those emotions. The bottom line, Dr. Brian and his entire staff (from the front of the office to the back of the office) were equally amazing. I strongly recommend Dr. Brian and his staff. I will never take my son anywhere else. We have found the perfect dentist - knowledgeable and fantastic with children….and moms, too. :) Tracie R.