Medical City Arlington

Reviews 3

TI

Tish Holman

On wed/Thurs morning, I went to the emergency room for kidney stones. Unfortunately, Ive had stones before, and being "stone prone", I can easily identify the unmistakable pain of a stone leaving my kidney & making its way through my ureter. If youve ever had a stone, you know what Im talking about. So at about 1:30am we rush to the hospital, where we wait for hours in the (empty) waiting room. I finally get called for a CT scan, and the tech tells me she sees "lots" of stones. Shocked (or scared, rather, since I realize Ill have to pass "lots" of stones) I question " Lots"? And she clarifies "we consider more than one stone a lot, but I see several, a few stones in there." QUOTE. Well I knew I had at least one stone, thats why I was there. So back to the waiting room for more standing & awkward walking with the pain. Im beyond EXHAUSTED from the pain and inability to sit & be still. It wasnt until my husband called an ambulance from another hospital that they finally "had a room open up" & go back to see a doctor. But I never saw a doctor, just an incredibly rude nurse practitioner named Kevin. Nurse Kevin insisted my CT scan was "perfect" and that I was the picture of health, implying that it was in my head and I was wasting Dr. Almosts precious time. I explained that I get kidney stones, I KNOW what they feel like, the CT tech saw them when I was physically in the scanner, is it POSSIBLE there was some mistake somewhere with my scan (3 different employees had told me it had been a crazy night),& could we rescan? He actually laughed at me and rolled his eyes and said no, but he will order an ultrasound. Ok, I never had stones diagnosed w an ultrasound before, but hes the doct- nurse, so, even though he was incredibly mean, I TRUST HIM to be professional and wait for the ultrasound. Please keep in mind, since I havent been officially diagnosed with kidney stones by nurse kevin, im still in excruciating pain. My nurse (she was very sweet) did get me some zofran (sp?) since I had thrown up, although it didnt really help. So the ultrasound tech comes in and apparently, Nurse Kevin has ordered a VAGINAL ultrasound for kidney stones?! It was then I realized this guy had no intentions of properly diagnosing me, he just wanted me out of his hair. Im 106 lbs theres no reason a vaginal ultrasound would be medically necessary for diagnosing upper left flank pain. If it wouldve been an abdominal ultrasound, I couldve understood that better, and when I demanded an explanation for the reasoning & logic behind ordering what I consider to be an invasive exam for something I wasnt even complaining about (pelvic pain), he had NO justification whatsoever. "Just Checking" isnt reason enough for me to consent to an unnecessary test. If he couldve taken the time to explain why THIS method of imaging was beneficial, or even WHAT he was looking for, then that wouldve been different. But nothing, no explanation whatsoever (which is how i came to the conclusion he just wanted me out of his hair). I signed the necessary paperwork to leave "against MCAs recommendations", but I couldnt spend another second in the hands of such incompetent care. I get it was after 4 a.m. & youre tired. But you work in an EMERGENCY room. The very nature of your place of employment is stressful, fast paced, and busy. If you cant handle working in those conditions while still providing compassionate, competent care, then find a different field of work. PS.I released the first stone (painfully) in the comfort of my own home the following evening, & a second one at about 5:00 am this morning.It wouldve been nice to have the meds necessary to break them up & open the tubes to make passing them easier and less painful. I hope my experience can prevent others from unnecessary suffering at this hospital. Arlington Memorial isnt much further, its worth the drive.

CH

Charlotte Mangrum

My sister, who is single and lives alone, was admitted to the emergency department via ambulance Friday night, 05/17/13, at about 9pm after a MVA. When I approached the receptionist in the ED at approximately 10pm, she never made eye contact with me and coldly informed me that my sister had 2 visitors in the room already. I was never asked my relationship and my sister was not informed that I was in the waiting room. We finally sent a phone text to my sister to let her know we were there. When we were finally allowed to go back to her room, the receptionist acted as though we should already know our way around and was annoyed that we had to ask where Room 15 was. We were so glad that we were there to help my sister. The nurse call button was hanging on the wall approx. 4 feet from the gurney. From 10pm to 12:25am, no one came into the room to check on my sister or to give us any information or the results of the X-rays that were done at about 9:15PM. Her Left upper arm was swelling and hurting. An ice pack was never offered. At 12:25am, I made my way to the nurses station and calmly inquired how long does it take to get X-ray results and that my sister in Room 15 was thirsty. Once again, the clerk continued working on her computer and no eye contact was made. I was told that she would try to find out something and then hollered for someone to please take water to Room 16. By the time I returned to my sisters room, a Nurse Practitioner was assessing and questioning my sister and asking her why she was there. She did tell my sister, "You should probably put an ice pack on that arm." As she was quickly exiting the room, I asked about the X-ray results and was told, "Well, they are normal!" After she left, my sister and my daughter (who is a Registered Nurse), said that when the NP entered the room she told my sister that she was there because "someone was at the Nurses Station bitching on her behalf". We were not given any verbal discharge orders or comments. My sister was never asked how she felt. Compassion and concern were just not there. A "nurse" or "aide" brought papers into Room 15 and said, "You can go now". The discharge clerk was just as cold and inhumane. Once again, no eye contact. Our experience was very disturbing. It scares me to think what would have happened to my sister had she been critically injured.

PA

Paula S

This place is the worst place for any human being going to have a baby there. They treat you terrible, most of the nurses behave like witches, they are mean with new moms and babies. One nurse scratched my newborns face int front of my eyes cause she was having a bad day and didnt have the patience for a newborn trying to breastfeed, her nails were extremely long and dirty with some red nail polish leftovers and she violently squeezed and pressed my babys face on me leaving him scabs! This was traumatic for my baby. No one cared about it. Another nurse unpurposely told me the wrong things to do after delivery, I know she didnt like a conversation she heard when I was talking to my mother but I would consider a crime to do something like this. She never got in trouble and I had to have a reconstruction surgery a week later , it was worse than the delivery itself. How can the hospital have people like this working there? Plus, they mixed my information and my babies info with someone elses, then they injected me a very strong type of drug while delivering saying I had an infection and didnt care about my opinion, I kept telling them all my blood tests were fine and I had a very bad reaction to it causing so much stress to my unborn baby and we had some complications because of their mistake. Again, no one cared. There was no doctor around, no one til last minute. Also, my newborn had jaundice, and was all yellow!!!! I kept telling them how worried I was about his color and they told me he was fine and sent us home with him getting sicker, then I found out their "machine" was broken. The one they use to measure the bilirubin in babies, which is the one to know if they have jaundice. It seems like a joke!!!!!. Then they gave me a file with our information right before we came home and everything was wrong, they put someone elses medical history with different blood types. I can go over and over with all types of nasty things that happened to me there, they denied me water and I was begging thirsty for water then I had a lot of issues related to what seems to not be such a big deal. Never pick this hospital!!!!!! Nurses dont even have ID or anything on them and they just take the baby away and get upset if you even ask, once my baby got "lost" for a few hours, no could tell me where he was! That was the biggest scare for a new mom!!!!!!!