Zoot Pet Hospital + Luxury Boarding

Reviews 4

MA

Marisol Pulido

I began taking my dog to daycare at Zoot in July 2014 because my family and I were preparing to go on vacation in August. In August we left him at Zoot, in boarding for a little over a week. When we returned we picked him up, and the next day when we were petting him we found little bumps on his belly, up near his armpits especially. We also noticed there were scabs along his belly and we didnt think too much of it, we thought maybe it was mosquito bites maybe fleas, (we had no idea what it could be) but figured it would go away with a bath. I started noticing him scratching himself a lot more as each day went by so I scheduled an appointment with his vet to check for fleas. We took him to the appointment and they said "thats a clean dog!". So no fleas. We then called Zoot and asked for an appointment with one of their vets to get him checked out to see what it could possibly be because we believed he picked this up at their facility since hed never had anything like this before. They were more than happy to make an appointment for us for a free exam for the following day. I took him in to see the vet and they saw no signs of anything except some kind of irritation that they didnt know the cause of (which is exactly what I knew), so I left still not knowing what it could be and without any treatment for this infection, but the vet had convinced me the only way theyd know if its something he picked up there was if he returned again for another day of daycare or boarding. So what did I do? Signed him up for another day of daycare which would be 3 days later (dont ask me why). I dont blame the vet for not knowing what caused the irritation, but she very well could have been able to tell that there was something wrong. A couple days after daycare my dog began to scratch at himself several times a day so I decided to make another appointment with my own vet who was EASILY able to tell that my dog had a skin infection and prescribed antibiotics and medicated shampoo. I find it very hard to believe that the vet at zoot wouldnt have been able to see all the signs, but I guess I should have trusted all the reviews on their poor vet services. That was the last time I ever took him to daycare and it was a couple of days later that I had made that appointment with my own vet who saw the skin infection clearly. I was so excited at first when Id take him because he seemed to love it but after seeing this skin infection, I wont be returning to zoot for daycare/boarding and especially not for the medical services again. I hope everyone elses experiences with zoot will be a lot better than ours, but unfortunately thats our story.

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DA

Daniel Donovan

I normally go to a different Vet, but my dog was sick and they were booked for same day appointments so I called around and zoot had an opening that afternoon. The Doctor at zoot mis diagnosed my dog. Said that he did not have the symptoms of Parvo, checked him for worms, it came back negative and said that he probably just had a stomach bug and sent us home with some anti upset stomach meds. I specifically asked if there is anything else we can do to figure out whats wrong with him. After not eating anything for over 48 hours and not showing any interest in food at all and having diarrhea, I had a hard time believing it was just an upset stomach. So I took him to the heart of Texas animal hospital. As soon as I told them what he was and wasnt doing, the doctor said, I think we should do a Parvo test. Sure enough, came back positive. I spent over 2 hours at zoot with no answers and in less than 10 min at another vet, I knew what was wrong with my pup. I dont know if its a lack of experience or what, but the doctor we saw at zoot was convinced that a 18 month old lab with his symptoms did not have Parvo. Had I waited it out like she suggested, my dog may not have lived this long. Im writing this review 5 days after he was diagnosed and Im still laying on the floor next to him, giving him IV injections, meds, cleaning up the fluids that are leaking out of his body, nursing him back to health. 24 hours more of waiting like the doctor suggested would probably have been the end of him. To top it all off, on Monday I ran out of IV fluid and because zoot is the closest vet to my house and I didnt want to leave my dog alone for very long, I called them to see if I could pick up more IV fluid from them. I called them at 10am and put in the request. I got a call at 1pm from them asking why I needed the fluid and that they were going to have to call the heart of Texas to get his diagnosis records. 3 hours? Just to ask me why he needed it? Didnt ask me when I asked for it the first time? Then the dont call me back until after 3 to tell me I can come get it and they want to talk about the doseage of fluid that Im giving him. In the meantime, I had already called his normal vet in Georgetown when zoot didnt call me back right away and they ask whats going on and tell me I can pick up the fluid in 5 min! Not happy with zoot, Ill never take a pet there again.

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MI

Michelle Nagai

Updated review: Followed the vets "advice" and took my insulin-dependent diabetic cat off in insulin for a week. As a nurse, I didnt think this was a very good idea but I figured cat medicine must be different than human medicine. Not surprisingly, by the end of his "recommended" week off of insulin, he was extremely dehydrated, his electrolytes were severely depleted, and he was disoriented and refusing to eat. Hes back on insulin now but still not recovered from getting so sick and I still have been having to off-and-on force hand feed him. Im not giving this place a complete "hate" review because the vet *did* take a lot of time with him, but its clear that she doesnt understand this disease well. Was unhappy with my previous vet so decided to try this place out. Have only had one visit so far but have been very happy. Dr. Mead was extremely patient with my *very* grumpy old cat and put a lot of time and patience into the examination. Different medicine was prescribed for his conditions and I received MUCH more information and advice than at my previous vet. The other vet insisted on me taking my cat in often for them to do frequent in-house testing (for which Id pay a lot each time.) Dr. Mead gave me hand-outs, websites, and advice on how to be able to manage his diabetes at home, saving me a lot of money in the long run.

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DO

Donna W.

We moved from across town & I was looking for a new groomer. I took one of my 4 dogs. They said she needed a bordetella shot, not just rabies. So I said ok, no problem please do that while she is there. They asked how I would like her groomed? I said shaved with a very short teddy bear face. When I picked her up my bill was over $100 for a small dog and her hair was very long on her head. I asked why so much? They said to give her the shot, they had to do an exam. Nobody explained that to me when I dropped her off. Okay well at that point I need to just pay the extra, no biggie. Then I asked if the groomer could just cut the hair on her head shorter while I waited. They said the groomer had already gone home for the day & that someone would call me to see if they could accommodate me. Ok, thats sounds reasonable. Nobody ever called! I received a nice card in the mail where the entire staff signed it, but nobody called me back. My one dog I took being Lhasa Apso mix has hair that grows very quickly into her eyes & I really wanted it trimmed shorter. So her hair is back in her eyes after a month & I have to get her groomed again since nobody at Zoot could take the time to call me back for a five minuet fix. So if you want to be overcharged & know that if you have an issue there will be no follow thru this is the place to go.

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