Mission Trail Baptist Hospital

Reviews 4

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Rene Hendrickson

I work in a hospital and never have I felt as disappointed in a facility like I did at this place. You all have plenty of staff in the triage area as well as in the registration area to delegate priority patients a lot smoother than you all did last night. We (my son and I) waited for 4 hours and still we were not seen at all. At no point in time was our Insurance information obtained; which my son had 3 sets of x-rays done. This is a loss in money for your hospital because you can not charge a patient for a hospital visit if an attending or PA never actually saw the patient. You can attempt to charge me for the x-rays but I am going to dispute quite a bit of the charges if you all try to attach any other codes to that visit. In addition, what you all call "Fast Track" is nothing to say the least a JOKE. You all saw 1 patient maybe two every hour!!!! That is not fast track!!!! There was another patient there who obviously had a broken hand who also was there for 4 hours and ended up leaving along with us because he couldnt take the pain any longer. So, he most likely went home to self medicate himself all because of the lack of hospitality and general concern for his well being that your staff showed. At not point in time did anyone announce to the overwhelming amount of people in the waiting area what the wait time was going to be (so that they can decide to possibly go elsewhere) or to even inform us that several emergencies have occured and you all are back logged. In addition, we were sitting there and the lights went out....which tells me that your hospital is in need of ALOT of assitance. If you all can not find a way to delegate additional responsibilities to your staff; you all will not make it in this industry. My son could have had a minor sprain or a hairline fracture which your triage nurse could have wrapped him up and sent him on his way. The man with the broken hand; your triage team could have sent him to the casting area. These are things that your staff could have handled on their own with the oral consent of the physician or PA. These are things that your triage department should be able to handle that is what they are trained to handle; to be able to do assess the situation of each patient and make accurate decisions. That is NOT what they are doing!!!! I am hoping that you all are going to read this and see that these are valuable concerns that will cost your hospital millions of dollars if it is not corrected. Do you realize how many people walked out of your hospital yesterday after receiving x-rays, blood work, etc and you all never even gathered their insurance information!!!! Maybe those x-rays and blood work is just $50 - $200 a visit but multiply that times 10 or so patients.

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Cristina Perez

Three strikes and youre out. The first visit to this hospital with my mother in law, her foot swollen and throbbing. Diagnosed her with foot fungus. Followed up with her PCP, come to find out no foot fungus, she had a very high salt intake. Second visit, with my 2 year old who did a face plant into a stone fire place. He had a huge knot on his head which was still bleeding and they didnt so much as offer to clean it, give him a band aid not even a sticker for being so good while the doctor looked at him. Third visit, this morning with my mom. She hurt her ankle pretty bad. I pulled into the emergency entrance, ran in to see if there was a wheel chair I could use to bring her in, and asked the two nurses at the desk if someone could help me get her in the chair to bring her in.The ER was completely empty with the exception of the two nurses at the desk and one young girl at registration. They both looked at each other shaking their heads like neither of them could help. One nurse finally said, we are both busy and she looked down the hall to see if she could find anyone else. I just said forget it and walked back out to get my mom myself. The entire visit, all but one nurse and the ex-ray attendant were rude and unhelpful. When the one male nurse came to put a splint on my moms ankle, I jokingly warned him she said she was going to kick someone if they try to mess with her ankle, but youre probably used to that, hu. He said no, and handed my mom the splint to put on herself. Very irritated, I asked him what the ex-rays showed, he said he didnt know. i asked if it was broken, he said i dont think so. i asked if there was someone else i could talk to he said the doctor is down the hall if youd like to speak to her. I replied "uh, yeah, that would be helpful since you seem to have no answers." He led us to check out and said he would get the doctor. Really, I havent even got a clear diagnoses, or how to handle or care for the injury and you are sending me to check out?? Worst hospital ever. Do not go to this place.

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renauta LIVINGSTON

If I could give this hospital a minus 5 I would. I went in for a very simple procedure. The staff that checked me in did nothing but complain about how understaffed they are. Then my name was wrong on everything. Then it is on to get changed into a gown the assistant keeps telling me go ahead get changed. I start changing and the nurse walks in without knocking exposing my naked self to a family walking down the hall. Then it was a 2 hour wait in a freezing cold room. From there they took me in the bed to the operating hall. At least that nurse was respectful and very nice she got me a blanket. I waited in the hall for another 30 min. The nurse apologized and said it was a hospital staff meeting that was holding everything up. Then I woke up in recovery and asked the nurse if I could please go to the restroom. The nurse instantly became aggressive with her tone and said (no you just woke up.) I told her I know but I have been waiting for a long time to go pre. She very carefully bent over to my ear and said there is a lady two rooms down that can not breath! I dont care how long you have been waiting. I was shocked and informed her that I know my patient rights. She said good you want to talk to my manager her tone and demeanor much different? I told her no I can remove everything myself. I started removing the telemetry cables and tape then asked her would you like to take out the IV so blood doesnt get anywhere. Knowing that it does sometimes when removing an IV. She said no you said you could take it out yourself. I said okay I will. Then some other guy came over and said hold on hold on I will take it out while giving her a dirty look. I went to the bathroom and changed and left. Never again to this place never ever!

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Crissy Dewitt

Staff and nurse practitioner in fast track were busy and very nice. Staff up front, ER check in coordinator and nurse, were absolutely very unprofessional. I walked in right before their 7 pm evening shift was over, I walked up to sign in, was never greeted my any one of them so I grabbed the clipboard with form and began filling it out. The check in clerk never looked at me but did ask me to take the clipboard with me and bring back with my id as soon as I was done. I said ok but stood there for a second since I was just about finishing up filling out my name. She finally turned to look at me, not to greet me, but to give me the most evil look because I was still up there. I did apologize to her and told her I was going to sit down. She then just turned away. I then take the clipboard back, since the check in coordinator was busy, I began handing my paperwork to the nurse. She was slouched on the seat and just pointed for me to give it to the other girl. I put my paperwork down on her desk area and she took my paper and tossed it over to the other side like if it were a piece of trash. At that point I grabbed my DL and insurance card and asked them why they were both being so cruel. Then I asked for their manager and was told they had a charge nurse. I made her aware that they were both very unprofessional. I was not feeling well and really didnt expect to be treated that way. I work and manage a drs office and always expect for me and my staff to treat you and your family with respect, as if you were our own family members. They both need customer service education.

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