Frenship Vet Clinic

Reviews 7

ME

Melissa Cortez

So much I could say about my 1 and only visit to this vet. My feedback to yall is that you need to do a better job at making your customers (dog owners) feel like you actually care! To some people these animals are part of our family and the loss of a pet is extremely painful! I felt like the vet was just ready to go home and didnt fully asses the situation when I took in my sick puppy. He just diagnosed him with the first thing he thought and moved on. Well It was a misdiagnosis! When we were going over all the charges on our bill the vet doctor didnt know for sure if a "shot" we were charged for was something my dog had actually received. The vet said "this is a shot which Im sure someone gave to him but Ill make sure, you wouldnt be charged for it if we hadnt done it". WHO SAYS THAT!? Ive never been to a vet where they didnt know for sure if something that I got charged for was actually done. Also if you run tests and X-rays make sure you show it to the dog owner. I know we arent all experts at reading X-rays but it just shows you are attempting to help us understand what is wrong with our babies when you do it. My baby is now gone which Im extremely heart broken about. I hope that you take my feedback in hopes to avoid making someone else feel like you didnt care enough to do everything in your power to save the life of a loved one.

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LA

laharned

We moved to Lubbock a little over a year ago and found this nice vet clinic online as we scoured the various clinics in town. We have been very happy with the staff and vets at this clinic. In our short time in town we had to visit the vet several times as our animals needed vaccinations or to be looked at for possible ailments due to age or injury. They have been very patient and listened as we tried to explain our concerns. In this time we were glad to have them as our vet when we needed to put one of our beloved cats down after 15 years in our care and they were so great with the whole process and letting me sit with my cat afterward. They have also been there as we welcomed our first dog into our family after waiting many years to make sure it was the right time to take on the responsibility of dog ownership. I feel they try to keep down the fees associated with each visit and give us all the information and treatment options available when trying to make the best decision for our pets. The staff has been great at getting answers to questions we call in about and calling us back with results as needed. Overall we have been happy with this clinic so far. Thanks

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taylor warmoth

Frenship Vet Clinic has gone above and beyond for me and my great danes dozens of times during the many years I have seen them. Dr. Stephens and Dr. Ford have both called me directly to answer questions on both weekends and holidays. I had a puppy that was diagnosed with Parvo just days after picking him up, and the wonderful doctors and staff at Frenship Vet Clinic took excellent care of him for 8 long days, allowing me to visit all the time and called me with updates daily. He is now 2 years old an still gets excited when he hears Dr. Steve coming to our exam room (hes always spoiled him with treats). They have been there for me during the heartbreak of loss, and even sent help to dig a grave after one of my dogs passed away in the midst of a large blizzard. I have never known a more caring or invested group of people in one office. Even though my dogs can be more than a little difficult, they always greet them by name, with a treat and a smile, as soon as we walk in the front door. I cant imagine taking my boys anywhere else!

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CO

Corey Layman

I have been using Frenship Vet Clinic since 2001 and would never consider taking my pets anywhere else. The doctors and staff have always been very friendly, helpful, and they consistently go out of their way to provide outstanding customer service that you will not get anywhere else. There have been numerous times they have seen one of my pets after they have closed for the day, on weekends, and holidays. The doctors have always taken the time to fully answer any questions I may have and they explain everything they are going to do prior to actually performing the procedure. During the years I have been using them, we have had to make several difficult decisions pertaining to the overall benefit of my pets and everyone there has always been very helpful and sympathetic during those difficult times, showing they care not only for the wellbeing of the animals but also their owners. I have recommended Dr. Steve and Dr. Katie to several friends and family, all of whom have been very pleased with the care they provide.

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Amanda Reimer

My puppy was diagnosed with hip displaysia and Frenship Vet clinic was my third opinion and from my perspective Dr. Ford seemed confident about doing an FHO surgery even though its for dogs up to 40 lbs and my puppy was 60 lbs. Dr. Ford said it would be fine and my puppy would recover fast. First my puppy seemed fine after the surgery but her leg never got better and ended horribly. Also dont leave your dog there to see if they have a UTI and want a pee sample or state they should stay there as if its "simple" they will run additional test and not confirm with you price and procedure. So a pee test became 140 bucks. I might be the only one to have a horrible experience here but this review is really for people whose dogs have hip displayia if they are over 40 lbs do your research and confirm the pros and cons (I did and trusted Dr. Ford) so this horrible experience doesnt traumatize you like it did with my family.

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Jessica Macias

We took our dog here due to an emergency, it was the closest vet clinic that was open. They kept him for three days, I had to constantly call to get updates, and when we picked him up he didnt look much better than when we dropped him off. We doctored him as they instructed and then decided to take him to a different vet when he wasnt improving. We found out from the other vet that there were wounds that had not been treated, and infected. He also had a broken leg and broken ribs we were not told about. Luckily we now have the correct antibiotics and all his wounds have been treated correctly. I would definitely not recommend anyone take there furbabies to Frendship Vet Clinic. The staff is nice, however they were neglectful when I entrusted them with the care of one of my loved ones.

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Kelly Kimble

Frenship Vet Clinic is the ONLY place I will take my fur kids. Ive been going there for over 12 years and they have loved every one of my babies as much as I do. I recently lost my oldest boy that had been seeing Dr. Steve since he was 6 weeks old. During Tacos illness, Dr. Steve was very kind and concerned, even calling to check on Taco several times during the duration. Dr. Katie was on call the night Taco passed and she was so sweet and caring to us and him. Dr. Steve and Dr. Katie will continue to be my vet of choice for my current kids and any I may be lucky enough to take care of in the future. Missy and all the vet techs and assistants are wonderful people who truly love animals. I very much appreciate everything they have all done for me and my kiddos.

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