Apria Healthcare

Reviews 8

MI

Michael Hogenson

Horrible. If you can avoid dealing with them, please do so for your own benefit. All calls, even if you have a branch, are directed to a call center where 90% of the time the person answering doesnt speak english. Youre lucky if you get the help you need. I had a machine that wasnt working so I ordered a replacement and picked it up at the branch. When I got home, I realized all the pieces werent included with what I picked up so I called the call center. They had to call the branch and ask them if what I said was accurate, and once verified they sent me a missing piece. Well, at least I thought thats what they did but when I got the part it was completely wrong. This was around Christmas time and I just havent had time to fix their mistake again. I finally got around to it and they told me it had been to long and that I couldnt replace it. Dealing with the branch directly has been my only saving grace but now I have a machine that isnt functional for my needs at all and Im stuck paying for their mistakes. My local branch has been really helpful so I suppose the company deserves at least the one star minimum I can give them. On top of this miscommunication I get constant phone calls, one or two a week, from unknown numbers saying theyre Apria and want to check up on their patient. I look up those numbers online to see if they really belong to Apria and most of the time they check out but first of all, I dont want them to be calling from random unknown numbers and second of all I dont really want them calling me at all, especially when the person calling doesnt speak English and most of the time just try to sell you more parts to your machines. tldr; Not worth dealing with all the round about politics of dealing with a call center and people that dont speak English. Orders and needs dont get met.

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David B

Very frustrating having paid my copay for a CPAP machine that I cant use due to the pressure the machine is set at being too high and only Apria can adjust. To make matters more frustrating it can only be lowered to a pressure I can relax and sleep with if my doctor changes the prescription orders! The machine has a cellular communication function so Apria can monitor the readings it gives and do any adjustments from their office. My doctor is out of the office for several days so I have no choice but to wait! If I try to use the machine the pressure is so high that when I fall asleep and my mouth drops open I wake up in a panic and feeling like I am choking. This is unacceptable service for a machine my insurance covers the purchase of and I have made the copay for! Shame on you Apria...I am still suffering from my sleep APNEA with the equipment paid for and in my possession but it is unusable!

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Wendell Bowen

If has now been several months since I dropped off a prescription in for a new CPAP machine. I have been on one for years and every few years they seem to wear out. It has now been several months since I took it in. I have called and they said they needed to have the prescription updated by the doctor and they would take care of that. They then called and said they need information on a sleep study. They old CPAP has a chip that has been recording me sleeping since I got it. I call my insurance company and they said they were not requiring sleep study information and my insurance is saying they can not require that. They called again today and again wanted sleep study information. People that have sleep apnea have died because they do not breath correctly at night and they are in no hurry to take care of this. They have now asked what other provider they could send my prescription to.

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Debi Johnson

Absolute worst experience with any type of provider ever. No helpful assistance given from call center, local service center, or from regional representative. Took almost one year from my original sleep study to actually obtain a CPAP machine. Delays were blamed on missing paperwork from the hospital and then from my Physician, back and forth. Apria has never accepted any culpability. It took countless aggravating phone calls that went nowhere and extra doctor visits that were unnerving and costly. Then due to a bad fit of the mask I was unable to use the machine. Once again I started the unending process of trying to get this provider to respond. I have been waiting since the summer, so almost a year again. The one thing Apria is good at is sending you a Bill for services you never received. AVOID USING AT ALL COSTS!

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Jypsi H

Zero stars!! Worst, rudest company ever! My advice to anyone considering this company, pick anyone else! During a 12 hour power outage, I was going to run out of tanks and they told me to just go to the hospital. My tube broke and I needed a new one. They were so angry they threatened to charge me $150 for it. Before I moved to Ogden, my oxygen company delivered weekly. When I started with this company, they delivered monthly. Now they only deliver every 8 weeks. They said if I need tanks between deliveries, I can pick them up at their office. I have no vehicle or family or friends. I walk with a walker and can only go a few steps. I wonder how they expect me to walk for miles carrying heavy tanks. This was the last straw! Im changing companies.

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Douglas Anderson

terrible. every time I call and after many menu levels, I still get bounced from one department to another. I never get straight answers to my questions on what the costs will be, it is always it depends. I finally took time off work to visit in person and pay off my bill and terminate the rental agreements. Yet I still get more bills. The payments made cleared my bank in 24 hrs. but still did not show up in their system after almost 3 weeks! I hope have finally terminated all dealings with Apria, the machines, supplies, etc. and will choose somebody else, anybody has got to be better than these folks. If I could give them 0 stars, I would.

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Colleen Akridge

The worst customer service Ive ever experienced. Getting ahold of anyone who can help you is impossible. The people in the store are completely clueless when you have questions. They charged us for an entire month of having a machine and we picked it up on the 30th. The company wouldnt do anything about it. So after having my baby in the hospital for a week and having those bills I got overcharged by this terrible business. Sadly. They are the only company in the area my insurance covers. We have avoided renting medical equipment and have purchased it just so we dont have to deal with Apria ever again.

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Brandi Lewis

I had foot surgery 3.5 wks ago and I cannot be on my foot at all. My doctors office ordered a knee scooter afterwards, and then had to call them 3 times because they kept saying the rx was not valid. They finally figured it out. I call a few days later asking when it would be delivered and they told me they told me they would send it off that day! I have called 2 other times since asking when it would get her here......I still have not received it! Worst service ever. I may receive it by the time Im allowed to walk. This is ridiculous.

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