Utah Smile Clinic

Reviews 4

NA

Natalee Harris

I was so happy to finally be getting my crown on my implant on my front tooth finalized on July 27, 2017. It looked ok in the office, but when I saw it in full daylight my stomach sank to realize that because of the material used, you could see the silver implant post through the tooth making it look like a dead tooth. I called the office expressing my concern and they got me back in the next morning. Dr Locke said "Yeah, that doesnt look very good does it." I am not a medical professional...this is your profession and I trusted you to recommend the treatment that would be right in my case! Why did you let me walk out of your office with a tooth "that doesnt look very good"? I would have been happy to pay more for a specialized lab tooth, but that was never offered. That should certainly be part of the conversation especially on a front tooth. Dr. Locke and I have spoken about this, and he politely offered a refund on the crown portion. The agreement to a refund and parting ways happened on August 10th. That evening Brittany, the office manager also called me to apologize for the run around I had gotten between Jul 27 and Aug 10th, and assured me that she would see to it herself that the check made it in the mail on Friday the 11th, and I should call her if I didnt see it by the following Tuesday. Well guess what...It is now Thursday, and Brittany passed off calling me back to Brianne, who told me that both Dr. Locke and Roberts were out of town for two weeks, and wont be able to sign the check until the 22nd! I have a full time job. Trying to get this gray chicklet you call a tooth is already stressful and taking up WAY too much time, and now this joke of a run around about my refund is just too much. Dr. Locke, are your office people lying, or did you really know that you and Dr. Roberts would not be in town to actually cut me the refund check until the 22nd? Brittany: What ever happened to "I am so sorry for this run-around youve experienced, I will make sure that check gets in the mail to you!" You told me you were coming in on Friday the 11th "even though it was your day off" to make sure that refund made its way to me. Did you ever follow up? Did Dr. Locke ever follow up? He didnt follow up about my tooth being an embarrassment to the office, so why would he check up about the refund? Is that it? I am a CPA and I run a service oriented business...so I get that even in the best of circumstances things can fall through the cracks, so I have tried to be really nice and not shoot any messenger on this (the staff)...but this is insanely bad customer service on so many levels. I need an actual apology, an actual explanation, and an actual check in hand so I can start getting my actual fugly tooth problem fixed. Or better yet, just throw a couple hundred bucks extra onto the "refund" check and I promise I will not call again. This has been so disheartening and frustrating. Again, you have my number.

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HERNAN Rocha

First, The place lacks some serious customer service, including the doctor whom I saw. As soon as I walked in, they asked my name and without asking how I was doing, they told me how much I needed to pay for the visit in front of other patients, who I dont personally want to know how much I need to pay for the service received. Second, today was my 3 visit with Dr. Roberts. I am getting an implant. This is some serious stuff, tooth pulling, gum cutting, stitches, bone scraping, bone drilling... you get the idea. From the patient perspective its intimidating, unfortunately, you get the feeling from day one you are more like an "account number" than a "patient." Since day one there has been zero bedside manners or any genuine concern that I understand what is occurring. After each procedure so far Dr Roberts leaves immediately, I mean "out" like The Flash!!! The only thing I hear each time is "all done." Once this is stated he goes and leaves all post op explaination to the dental assistant. What happened to telling the patient how things went and if they needed anything or have any questions?? It would be nice to be allowed to express my questions and concerns to the doctor! Anyway, the whole experience so far has totally made me feel like just an account number, and definitely not a patient! Next to the dental chair, they have a computer screen with whatever you need the get done and, the $$ amount of how much you need to pay next to it (once again $$ signs everywhere). If I can suggest something, make sure the patient doesnt feel like a $$ sign walking through the door. The doctor should take time to explain whats going to happen, how the procedure will go, etc, etc and time to wait for questions or some words of how things went after the procedure. I guess if I were Josh Groban I would probably get a different kind of service.

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JE

Jeff Zahniser

Miserable. Simply put, terrible experience from day 1. I was told my braces would only be on for 6 months, Im now rounding over a year. Every month i go in to get my braces tightened, repaired, or have any work done, the nurses and assistants have me leaving the office in either blood, or frustrating pain. Every nurse that Dr.Roberts ever had working on me, would either pinch my lips, scratch my gums, or slip and stab me somewhere in my mouth. Very amateur and unprofessional practice. The reason being for my braces being on for several months after my original removal date, was due to an inexperienced Doctor not realizing that my wisdom teeth were preventing my jaw from aligning, several months after my teeth were straight. He constantly blamed me for never wearing my bands, and not taking care of my braces, when to his surprise 3 months after my teeth were straight, that I WAS WEARING MY BANDS EVERYDAY, and that my wisdom teeth were in the way, not my lack of oral care. The best part of all this? The doctor informed me before the braces were on, that my wisdom teeth would in no way affect the straightening or alignment of my jaw, and the braces procedure would be fine without having them removed prior. I never write reviews, this is my first, but I have felt so mistreated, that I feel inclined to at least attempt to sway others from this office.

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LU

Lu Watson

To date we have had 6 visits, each one with a waiting period of 45 mins to 90 mins before the doc comes in. Either waiting in the lobby or room. They dont tell you that they are that far behind. So dont plan on doing anything for three hours when you make an appointment. Also the staff is super snooty. If your child has any kind of special needs, dont plan on the staff working with you unless your ready to raise your voice to make them. Next, check the implements used before allowing them to use them on you or your child. They should be clean and untarnished. Not have "rust" looking or "oxidized" looking spots on them. Again, raise your voice to let them know thats unacceptable. We paid full price up front to make sure things like the above would not happen. However weve yet to not have an issue with a single visit. The only plus to this place, thus far, is the actual dentist does listen to you. So over all I would say, DONT BOTHER WITH THIS PLACE! No matter "how cheap" or "reasonably priced" they seem. Its not worth it in the end.

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