Fitzgerald Veterinary Hospital

Reviews 6

BO

bobbijo rideout

I have been bringing both my boys (dogs) for about 3 years. One of my boys IS the definition of a rescue. Weve done A LOT of training with him but the one thing he will NOT let happen is his nails being cut. Weve tried everything! It was time to bring him to the vets office as they suggested to sedate him for a nail trimming. When I called to schedule the appointment, I was told the appointment would be 52$ and he would have to be left at the office for monitoring for 4 hours after the injection. When I arrived at the appointment everything was going good and WHILE THE NEEDLE was in my dogs leg they tell me it will be 111$ and there was no monitoring after. As anyone would be, I was VERY UPSET they not only changed the price on me but told me WHILE the needle was in my dog! I asked to speak with the doctor and the vet tech would not get the doctor for me. Never even saw him! He asked me to at least pay for the injection (95$), I agreed. He then cut his nails and as soon as he got done told me, I NEEDED to pay for the nail trimming now too since they did go ahead and trim them... SO WAIT?! You wouldve sedated my dog made me pay for putting chemicals into him then NOT CUT the nails?! I am furious! Ive paid HUNDREDS, actually over a grand or more in this office always at the time of the visit and they couldnt honor what they quoted me?! I asked for both my dogs records immediately. I never write reviews but today a review to warn people of their staff and their office management needed to be put out to the public! I highly recommend you find another Vet home with someone else!

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SQ

Squirrel Stash Nuts

Being new to Vermont and a new pet (cat) owner, I was recommended to Dr. Fitzgeralds by Pet Food Warehouse and while I love Pet Food Warehouse their suggestion did not please me. In the almost three years weve had Haley and now 1 year old pup Roodie we have not been pleased with our vet visits. It seems that the general aura is that getting through the day and seeing the money at the end of it is more important than the animals they work with. Our more holistic and homeopathic suggestions or questions were brushed aside as they put more emphasis on medication and in-house bought food brands without being able to explain why such food was better. The straw that broke the camels back was this past week when I brought our pup in for a very bad cut to the front pad. After learning that I would have to leave him there for the day to get stitched up I was never told what was going to happen, just handed a liability form to sign. I was promised a courtesy call when Roodie was out of surgery-I received no call. Finally, at the end of the work day I called over and they said, "of course hes ready to go." I never saw the doctor only the aides who provided me with more information about how to tie his shameful cone than anything about the surgery, the bandages, what to avoid, what to do, medication, anything. Anything would have helped; here I am with my poor pup all bandaged up and looking to me for help. I got all of our records that day and closed the doors on Fitzgerald. What a shame...

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AU

Audrey Crouse

I brought my cat here freaking out because his butt was bleeding and I didnt know what to do. I was honest with the receptionist and stated that I didnt get paid until the next day and didnt know if I would be able to pay in full for the services that day but wanted to make sure my cat was okay. I love my cat more than anything. The receptionist told me that only a vet could authorize me to come back and pay the next day if needed. When the vet came into the room and announce that just to talk to her was more than I could pay that day, I was afraid she wouldnt let me have my cat back. She forced me to call friends and family to beg to borrow the money from some just to pay to speak to me. She did not leave the room until I had confirmed my dad would pay for the full vet visit. Will not go back because I was honest with them about my money situation and then they forced me to see a vet and pay more than I could that day. The vet was rude about the situation and did not make me feel welcomed at all. I do not recommend them at all and make sure that all of my friends who need vet services only go there as an absolute last resort.

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A

A Private User

The last time I took my cat here for a check-up after he had gone to the emergency vet with a corneal ulcer, the Dr. neglected to perform a very simple diagnostic test correctly because he was in such a hurry. He had no time for my questions and didnt see that my cat still definitely had a corneal ulcer. He gave me drops that would have made the cats eye much worse in the condition that it was in. I was skeptical and took the cat to Affectionately Cats the next day. I highly, highly recommend them. They took plenty of time to diagnose the problem correctly, confirm that I was right not to administer the drops that Fitzgeralds gave me, and to answer my questions. Even better, my cat, who is usually really nervous at vets, was very calm and relaxed. When I called Fitzgeralds back to tell them what had happened, they didnt even offer to refund the $60 they charged for the 2 minute botched check-up. Im not writing this to be spiteful -- I just want for others to be forewarned. I know how hard it is to find a good vet that you can trust when you are moving into town or have just gotten a new pet.

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TR

Trem -

Fitzgerald veterinary hospital, like many veterinary hospitals, is money hungry. I have dealt with Fitzgerald himself, but he is one of the few competent vets there, the others, not so much. They charged us for a rabies shot, which I found our later that they did not do. They asked for a recheck, and this is when they gave me another rabies tag. I questioned them about it, and apparently, they did not give her a rabies shot, but I was charged for it. When I confronted them about it, they said that they did not give it to her in the last appointment; they deducted it from my recheck payment, without asking me, or telling me until I approached them about it. They suggested a bunch of unnecessary tests; tests that I felt were unrelated to her illness; they did not explain what the tests were for. So far, it seems, that my pet is not in pain. It was just a minor illness, but they claimed that my pet was a very sick cat. They all seem to know how to play on your sympathies. I asked for a pill cutter, and they couldnt wait to charge me for it after I already shelled out close to $1k.

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LE

leigh guerin

I moved back from Florida and took my male tabby to Dr Fitzgeralds office. (My cat had gone there when he was a kitten and had gotten declawed and spayed there.) I had brought him in because he had lost weight and it turns out that he had diabetes. When I returned to the office to get him looked at to find out how to handle the diabetes, they handed me a sheet of paper with prices of insulin and needles etc. they left me in the room and said that if I had any questions I could ask the Dr when he came in. I asked many questions and all I got in response was rude and condescending behavior. Dr F even commented that the cat had been declawed. I told him that he did it back in 2000 and he told me that he never declaws cats. I told him that I remember him doing it and he practically called me a liar. I then went to a Vet that answered every one of my questions and made me feel at ease. Dr Fs office is one I tell my friends NOT to go to. I didnt appreciate being treated the way I did. Very poor experience.

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