Inova Primary Care - Chantilly

Reviews 3

AS

Ashley Spalletta

(This is the first time I have ever left a review, but I find it necessary in this case.) I have only had positive experiences with the physicians. However, I had a less than pleasant phone conversation with one of the nurses, this afternoon. I was legitmately experiencing a medical issue (non emergency, but still legitimate in regard to a prescription) and became teary while on the phone (due to a medical issue that I was calling about in the first place), and she was very cold, interrupted me a couple of times when I was explaining my situation. She had no care or empathy, and instructed me to call back when I had an appointment. Perhaps this person was having a bad day, but taking it out on a patient is not ok. Being decent and friendly when dealing with a patient should be a top priority for the very obvious reason that whomever is representing the office is speaking to someone who is potentially feeling extremely ill and/or concerned due to the problem theyre having. The way this woman spoke to me did not fit within the said criteria.

HE

Heather Rubi

Appointment itself was fine but I had to call back multiple times days after my appointment and months later, one perscription is out of refills even though three others were written for a year of refills! Its for my rescue inhaler so now ill have to make an appointment to get a new script but im done with this place!

CH

Chad Bruetsch

They should clearly specify on their website that even though they are open at 7am, it isnt for urgent care. What a waste of time.