Riverside Regional Medical Center

Reviews 3

AN

angela abb

RRMC IN NEWPORT NEWS IS THE WORSE HOSPITAL FOR PATIENTS WITH AUTISM, THEY TREAT THEM HORRIBLY! I KNOW BECAUSE MY DAUGHTER HAS AUTISM AND SHE WAS TREATED TERRIBLY AT THIS LOCATION, MAKES ME WONDER HOW PATIENTS WITHOUT AUTISM ARE BEING TREATED AT RRMC. RIVERSIDE GET SOME EDUCATION AND TRAIN YOUR STAFF ON HOW TO HANDLE TO PEOPLE WITH DISABILITIES ESPECIALLY AUTISM. RIVERSIDE DOCTORS HOSPITAL IN WILLIAMSBURG IS A MUCH BETTER LOCATION TO TAKE SOMEONE WITH AUTISM RIVERSIDE ENT N.N OFFICE, DECEMBER 2ND, CALLED TO MAKE DAUGHTER SICK APPT. HONEY DOES NOT CARE ABOUT PATIENTS WELL BEING AND HOW SHE TREATS THEM AT ALL SHE NEEDS TO BE FIRED. INFORM US IT IS AGAINST OFFICE POLICY TO SEE ANOTHER PROVIDER IN THE PRACTICE. GOT CALL FROM FEMALE PA 30 MINUTES LATER WHO WAS IN OFFICE THAT DAY DIAGNOSING MY DAUGHTER OVER THE PHONE PA THINKS HER TUBE IS CLOGGED SHE MISDIAGNOSED MY DAUGHTER OVER THE PHONE. PA SAID SHE HAD APPT IN FEB SO DID HONEY AS WELL. WELL NO KIDDING EINSTEIN I KNEW ABOUT THAT APPT BECAUSE I MADE IT AT HER POST OP APPT, PA IN NOV MISSED EAR INFECTION ETC. THAT IS WHY I AM CALLING TO MAKE APPT. SHE CAN NOT WAIT 2 MOUNTHS, SHE IS ON MEDICINES THAT LOWER HER IMMUNE SYSTEM, THAT MEDICINE CAN MAKE INFECTIONS MORE SERIOUS LEARN ABOUT HUMIRA. I FORGOT RIVERSIDE IN NEWPORT NEWS DOESNT CARE ABOUT PATIENTS. WOULD SUGGEST THAT RIVERSIDE ADMINISTRATION LOOK INTO THIS OFFICE ASAP. THE ONE IN NEWPORT NEWS ARE ALWAYS ENGAGED IN PERSONAL CONSVERATIONS THAT ARE NOT WORK RELATED. THE SURGERY SCHEDULER KRISTEN POWERS NEEDS TO ALSO BE FIRED SHE ALMOST KILLED MY MOM AFTER HER THYROID SURGERY BECAUSE SHE FORGOT TO COORDINATE HER CARE WITH HER ENDOCRINOLOGIST AND DID NOT ASK THE RIGHT QUESTION ETC NOW SHE THINKS HUMIRA IS A "BLOOD THINNER." BECAUSE OF ACCORDING TO DOCTORS HOSPITAL THEY SHOULD OF TOLD ME WHEN TO STOP HUMIRA! THIS SURGERY SCHEDULER NEEDS TO BE FIRED IMMEDIATELY BEFORE SHE KILLS A PATIENT. SURGICAL PAVILION AT RRMC. DAUGHTER HAS "AUTISM" PRE OP NURSE COMES IN 15 MINUTES BEFORE SHE IS SCHEDULED TO GO INTO SURGERY TO START IV AND ASSESSMENT, DOES NOT EXPLAIN ANYTHING TO MY DAUGHTER WHO HAS SEVERE ANXIETY. DOCTOR COMES IN ROOM AND ASKED THE NURSE WHY THE IV HADNT BEEN STARTED. THE NURSE IS LUCKY SHE GOT MY DAUGHTER IV IN THE FIRST TIME. OR PEOPLE WERE NICE, RECOVERY ROOM NURSE WAS FANTASTIC WITH HER HE GOT MOM RIGHT AWAY WHEN HE SAW THAT SHE WAS CRYING BECAUSE SHE WAS IN AN UNFAMILIAR PLACE. POST OP NURSE WAS RUDE SHE DID NOT EXPLAIN WHAT WAS HAPPENING TO HER AT ALL, POST OP NURSE PARKS BED OUTSIDE OF ROOM JUST LEAVES HER OUTSIDE OF CURTAIN FOR MOM TO PUT HER INSIDE OF CURTAIN, MY DAUGHTER IS A FALL RISK PATIENT AND WAS JUST PUT UNDER GENERAL ANESTHESIA AND THEY KNEW THAT BUY THE BRACELET THAT SHES HAS ON. POST OP NURSE DID NOT HELP HER AT ALL OUT OF BED, JUST LEFT ROOM AND HAD MOM GET HER OUT OF BED AND GET HER DRESSED TO SIT IN CHAIR. DIDNT BOTHER TO RETURN UNTIL DISCHARGE. WHO LETS A FALL RISK PATIENT GET OUT OF BED UNASSISTED ON THEIR OWN? POST OP NURSE DID NOT GIVE HER PAIN MEDS THAT RECOVERY ROOM NURSE SAID SHE COULD HAVE IN POST OP DUE TO THE PAIN SHE WAS IN, SHE JUST HAD HER TONSILS AND ADENOIDS REMOVED AND EAR INFECTIONS CLEANED OUT THAT WERE VERY SERIOUS AND EAR TUBE PUT IN HER LEFT EAR POST OP NURSE SAID NO, BECAUSE SHE MIGHT GO INTO RESPIRATORY DISTRESS? "I QUOTE" NURSE SAID IF SHES IN PAIN WHEN SHE GETS HOME, SHE CAN HAVE PAIN MEDS. HOW CAN A PERSON HEAL AND REST WHEN THEY ARE IN PAIN, WE HAD TO BEG NURSE TO GET HER SOMETHING TO DRINK. SHE COMES WITH A POPSICLE, HAD TO ASSIST HER INTO WHEELCHAIR AND INTO CAR WHEN MY MOM WAS ADMITTED AFTER HER THYROID SURGERY THE NURSES THAT TOOK CARE OF HER DID NOT KNOW SHE WAS BEING ADMITTED NOR GAVE HER ANYTHING TO EAT JUST OFFER HER CRACKERS, THE ONLY TIME SHE ATE WAS WHEN MY DAD CAME LATER ON THAT NIGHT WITH SOME ICE FOR HER, EVERY TIME SHE RANG THE NURSE CALL BUTTON NO ONE CAME IN TO CHECK ON HER THEY WERE RUDE, THE ONLY THING I CAN SAY IF YOU HAVE TO BE ADMITTED TO RRMC HAVE SOMEONE STAY WITH YOU TO ADVOCATE FOR YOU

AT

Atiyah Daniels

On the morning of October 22, 2015 at approximate 11:am my sister had been taken to Riverside ER there she meet with unprofessional health care providers namely a Nurse named Jamie who from the very onset begin to violate HIPPA Law of discretion for patients seeking care in the ER. She begin by telling my sister to stop herself from bleeding all over the hospital floor and proceed to announce in front of other clients seeking health care that my sister could possible have Aides or Hepatitis. Then once she had been admitted back to the ER she had been placed in room 25 (bed) no rails pulled up on either side which resulted in her falling out of the bed because of dizziness and light head from the loss of blood. The MD on duty came into the room and asked her why she fell out of the bed and how old is she. My sister felt disrespected and violated by the ER staff of Riverside Hospital so she called me on my cell phone. Of which I responded by going to her home and meeting her husband who informed me that she was at Riverside ER, upon my arrival to Riverside ER, I inquired about my sister and was asked to wait until she is able to have visitors. Then I had been given a badge with the room number of 25 and directed towards the room my sister had been placed in. Was I reached her room meeting her in tears inquiring about what is going on she begin to tell me her experience. Then walks in MD Raul Rodriguezs who took one look at me slide the curtain open because I wished to go to Patient Relations and formally complain about the unprofessional treatment of my sister he as that I leave the room and my sister informed him of who I was, and that I was not leaving. He then decided to discharge my sister Renda King from the ER in his words "I am discharging you because I dont like your sister, or her attitude." This Raul Rodriguezs MD just took a look at how I was dress as a Muslim and made his decision based upon that and nothing else because I said nothing to him. Then a Nurse White or Hispanic came in the room and ask what was the issue I proceeded to explain to her about the behavior of the MD on duty and she immediately went back to the MD on duty informed him of what I said. This MD Raul Rodriguezs came back into room 25 got into my face as he yelled and screamed at me about what I told the nurse about his disliking me because I am Muslim I informed him to get out of my face before I call the police and he said he was going to call the police because he felt I defamed him. I told him to go right ahead, This MD needs to be placed on administrative leave and taught how to properly attend to patients that come for help in the ER.

JO

Joann Yaeger

I wrote a review almost a year earlier. I will have a much much different say about Riverside today. Dad has been coming to this hospital for almost four years and I do not recognize this as the same hospital. Riverside has certainly strayed a wide berth from their mission statement. As I write this review, father is still in their hospital. He has been lying excruciatingly on a temporary, 2.5 inch mattress, 4 days now. Mattress causing abject pain. He is 97 and was ambulatory upon arrival at ER . . Now I am worried about him acquiring pressures sores. This gentleman walked in independently with only with a bladder infection, needing IV antibiotics, and will not be able to walk out on his own because of a wrongly prescribed antibiotic (viz: family noted the newness of swelling of feet, redness, pain, yellowing of skin, inability to stand, inability to stay awake---and Dad had cardiac issues----and this antibiotic should NOT EVER, EVER have been prescribed for heart issues--every time we brought up these issues, we were treated dismissively. Nothing was passed along to the physician. ) and a thin 2.5 inch padding that cannot cover the metal parts of base of the bed.. The family has been told is that, "The hospital is at capacity, therefore we cannot help you find another bed or mattress." (Really? On an elder care floor??? Bedsores???) I do not see the team work that used to be on this floor. There seems to be more admin work now than hands-on patient care. Nurses are trying their best, but quite frankly the overwork is causing condescension from some staff we have never encountered before. Our family is clearly annoying the healthcare workers by asking questions that SHOULD be asked about medication (wrongly prescribed for anyone with heart issues or AGE---) and requiring that for someone expected to lie prone for 4+ days on padding less than our cocker spaniels floor mat. At this point, one employee has agreed our Dad should not be on this "bed mat" and she is trying--now 4 days later to help. The patient advocate has not returned our calls. Riverside has clearly lost focus. Update: Finally spoke with patient advocate. Will adjust this review as situation warrants