Phelps Memorial Hospital Center

Reviews 3

S

S RJ

My mom passed away in the Phelps ICU. She was in her early 60s and died from breast cancer. My family & I knew the cancer had metastasized but we did not know how advanced her cancer was at the time she passed. I believe shed tried to protect us from the thought of losing her for as long as possible. It was a scary and overwhelming time. My family & I pretty much lived in her ICU hospital room for three days. I flew in from out of town when everything happened, and it was about 1 am before I arrived to the hospital. The nurse was able to get the doctor on the phone to discuss the basics of what was happening shortly after I arrived, which was so very helpful and made the picture a bit more clear-- awful, but clear. I think I was in shock from hearing how serious this all was. As the news set in, I was anxious about the next day all night long. I wanted to hear a more detailed plan from the doctors, the evaluation of what happened overnight, and what the prognosis was. At change of shift, being outside of her room was hard -- we hadnt left her side. It was probably an hour (maybe shorter, but to me, just felt like forever). I know talking about patients situations takes time but I wish someone had said how long. After we were let back in, the nurse made sure my mom was well medicated and comfortable, which I really appreciated. It seemed to take forever for the doctor to come to the bedside that day and talk about the plan. When they did, they suggested some things we could do and try that day. I also asked our nurse more detail about the options too, so they were in more relatable terms. She made it easier to make these informed decisions. We did do a couple more tests/procedures that day, but my mom just didnt seem to be improving at all. I could feel it and see it on her. Also, at some point that day, someone must have contacted a group in the hospital that cared for families because we were given water, toiletries, and snacks to make it through the day. We really appreciated that and we did needed it. We barely had eaten in all of the chaos. That night, the night nurse was incredibly supportive and sat with us in the patient meeting room area and discussed my moms situation. Honestly, I dont even remember what she said, but I just felt she really cared, and was so compassionate (even empathizing with her own tears). Though, as she spoke with us, I was realizing this was it for my mom. She also explained that my family & I really should go home, eat something, and try to rest. Going home, and taking some time to consider everything, my family and I were able to solidify the decision to stop all the interventions and let my mom pass. If her sepsis and organ failure miraculously improved, she still would be dying of cancer with no other cancer treatment options left. I exhausted all options with the doctor again the next day to be 100% sure that stopping all the interventions and treatments was the best option. The nurses from the previous day were with my family & I again that day and night when it was decided that we would remove all tubes and IVs, etc, from my mom. They helped make her look as much like herself as possible in this situation. One nurse even stayed late to be there for us with the night nurse. The night nurse was there for us when my mom passed. I really feel my mom died as peacefully as possible and, we were able to spend her last few moments with her in the best way we could have, given the circumstances. My only complaint was the time it took for report and seeing a physician. I know talking about patients situations is private and detailed, and my mom wasnt the only patient the doctor had to see, but I would have liked a better ETA on how long these things would take. However, I dont think it ultimately affected my mom or her care. All of the providers were honest, realistic, and very thorough in answering my questions. They truly treated my mom, my family and I with compassion and respect. I believe Phelps provides truly competent, compassionate care.

JA

Jar Of Vegenaise

PLEASE READ!!! DONT go there. Emergency or not! I went to the emergency room 2 nights last week when I had unexplained shooting,ripping pain all over my body, I was waking up nauseous, couldnt breath just from standing, Ive had a terrible headache in one side of my head for 8 days straight(still hasnt stopped),Cant sit up without terrible back and spine pain ect. The first night I and my bf was there, the "Doctor"(who we later found out was the Dr, days later, because she didnt bother to tell me she was) was disgustingly rude, I came in thinking I was pregnant and that I was having issues with that. Pregnancy test shown I was thankfully not, So instead of it being concerning on why Im feeling like this (and Oh yes, I had a pain attack in front of these people) I got dismissed. They did a urine and blood test, EKG and that was all their little brains knew to do. 2Days pass and its only getting worse and worse.We go back. Not only was I insulted and degraded by the DOCTOR, I was again, dismissed. The Doctor was hard to talk to, cut me off and didnt want to hear what I had to say because HE thought It was irrelevant, when it in fact was not. He compared the way I used words like "Really, bad, and very" to Trump. TRUMP. He straight out said he couldnt understand what I was saying because I use words like Donald Trump. When he wanted me to lay back in the bed, he used his disgusting bare fingers to push my forehead back. He was rude, accusing, and flat out did not care to listen to me. I had NO tests done, and had to wait 3 hours to talk to this man just for this to happen. I again went home with no answers to what is wrong with my body. Im still in so much pain that is again, only getting worse. I will not be paying my Phelps bills. I did not go here to get talked down to and degraded. Please do not go here.

ME

Meghan H

DO NOT GO HERE - even in an emergency CHOOSE ANOTHER HOSPITAL! I had to go for a rabies vaccination after an exposure incident because I was briefly in NY after traveling abroad and had no local primary care provider in the area where I could make an appointment. I was told by many clinics that the ER was the only option for the vaccination. This was the worst health care experience I have ever had. The staff were rude and fighting the entire time amongst themselves while I was waiting. They complained about having to do the paperwork related to my vaccination. Despite the fact that the ER was actually not busy and few people were in rooms or waiting, the staff couldnt handle it. Phelps overcharged for the procedure relative to other hospitals, would not lower the charges at all because (as they themselves explained to me on the phone at a later date) the fact that I had insurance means they would nickel and dime me "to cover for those people who come into the ER and are uninsured." Despite trying to negotiate with patience and good will, I ended up paying in full. Months later, I am still receiving bills for the few hours I spent in there waiting for 1 nurse to give me 1 injection that took 5 minutes. The claims are redundant, refer to providers that I never saw, and list a number of meaningless codes that clearly are purely ways for them to get as much money out of me as possible. Again, AVOID THIS PLACE.