USA Medical Center

Reviews 8

HA

Haven Haze

Wish I could give no stars honestly. My mom went into the hospital because she had gallstones and it was making her very sick to the point that she was dying. First bad thing was she was getting endoscopy and they didnt give her enough medicine to keep her asleep, so she woke up during the the endoscopy and instead of them taking the damn thing out and re-medicating her to make her go back to sleep, they held her down and finished like it was no big deal, mean while shes gaging and almost throwing up because its down her throat and in her stomach. Second bad thing was she had to stay in there a whole week eating nothing but crushed ice because of a black holiday and all of the doctors couldnt be bothered with her surgery, so shes in the hospital dying and now starving and like I said this lasted a whole week. Then they have the nerve to give her a 35 thousand dollar bill, my mom almost sued the hell out of them, I do not know how they are still in business with their poor skills and lack of medical intelligence and care for there patients. Do not go to this hospital, its terrible.

---

TW

Twinkle Davis

This hospital only get 2 stars from me because their staff does not communicate well at all. My child had a surgery and was asked to be there at 6:30 a.m...We waited all day til about 4 pm before the surgery began. No one would inform us of what the problem was and explained to us about the wait. We could have remained at home and waited if that was the case. The excuse given to us after surgery is sometime they have to prioritize cases. Seems to me that you would prioritize cases before giving someone a time to be there for a surgery. Dont wait til everything is setup and decide well we going to get the other patients first. I just feel like they didnt care at all and I will not ever recommend anyone to come here unless youre going to be cared for by the trauma team. Their trauma team is phenomenal. There is one nurse in particular who was awesome while we waited and her name is Queen McCary! She is very compassionate, Godly, and have exceptional customer service. In all honesty, my child did not receive the best care he should have.

---

JE

Jessica carter

The worst experience. I do not recommend anyone to go to USA medical ever! The Security and staff in the main office are extremely rude. The phone that the security desk "apparently" does not dial long distance. WHICH IS A LIE. The staff in the ER ignore everyone when you approach them with a question or concern. After sitting for hours in the ER they ignore you and are least concerned about anyone but their own being! This is directed at the entire security staff as well as the ER administrative staff in the ER lobby!! What happened to southern hospitality. You would think being you work at a hospital you would somewhat be kind instead of being ignored. The entire Security staff watched me sit around and wait for a stranger to walk by to borrow their phone. USA Medical you need to seriously watch who you hire. Again, this is only directed towards your ER administrative staff & your Security staff. Make it known that they are not police. They are security!!!! They need to learn the meaning of security!

---

RA

Rainy Day

I just moved down to Mobile from NC and had an infection that required antibiotics. So at first I went to Womans and Childrens hospital, but they didnt have a doctor on staff and had to send me to this hospital. If u ever have to go. I suggest not taking ur children and bring a Phn charger or something to do. I was in the waiting room for 4 hours. Actually it was for hours and some change. But once I got called back the sat me on a cot in the hallway. I wasnt liking it too much. Until the nurse came and talked to me. It was maybe 5 mins after I sat down. She was amazing and very friendly. So was the doctor who also had to see me. All said and done I was in the ER for 20 minutes and enjoyed everyone who I talked to. My only real complaint was the wait time and the waiting areas bathrooms are quite nasty. But the nurses in the ER and the doctors, even the receptionist was very nice. How they keep their chipper mood with all the angry patients I will never know.

---

PA

Patrick Jones

A friend of mine came in due to a wreck & had an inmediate surgery because one of his legs were shattered. The staff DIDNT give him any pain meds for TWO DAYS since they had his information in the computer as a 110 year old man...hes 22. After arguing with them over it they FINALLY corrected the info in the computer & gave him the right medication. Then after only 5 DAYS with a shattered leg USA kicked him out due to not filing his insurance correctly (mind you the insurance is Blue Cross Blue Shield). On the 6th day he went to Mobile Infirmary to get help instead to find out there were leftover bone fragments in his leg from his surgery at USA. Now my friend cant get ANY medical help from other hospitals because they dont want to be reliable. Not to mention the staff was horrible. DO NOT GO TO USA. I repeat DONT do it. Its not worth it.

---

DU

Dustin Gray

I came in to the emergency room complaining of symptoms including vomiting and nausea headache diarrhea and weakness and pain. I now know I have a stomach virus but no thanks to USA medical. I was quickly brought in to the triage to be examined but I was soon moved back to the waiting room with a bucket. After waiting an hour and a half I asked nurses and receptionist in the e.r. if there was anywhere I could go to lay down I was told there is no beds which is why I was still waiting in the waiting room. After I complained again and threatened to just leave the receptionist responded "then leave." So needless to say I left. had it not been a Sunday I wouldve seen my regular doctor but this hospital was closest to me. It is doubtful Ill return

---

JU

Justin Lewis

Worst experiences ever.I promise I will never go to this hospital ever again. The absolute worst staff every. They are very rude and will lie to you in a heartbeat. I ADVISE you to go to PROVIDENCE HOSPITAL if you want the care you deserve. These nurses yelled at my 10 year old daughter like she was one of there own. When I stepped in to say something they tried to escort me out. Needless to say I almost went to jail. PLEASE dont go to this hospital if you want the care u deserve and if you want to get treated like a human being STAY AWAY FROM THIS HOSPITAL

---

MI

Michael Powell

The staffs at USA are very respectful and kind. I came inside through the MRI door (lower level) and asked the MRI staff for help getting to X-Ray Department. They were able to direct me to the first level Check-In office. A janitor helped me to get to the elevators area. The staff at the Check-In office, after checking me in very quickly, walked me to the X-Ray Depart and I was Check-in without any problems. The X-Ray staff was very gentle with me throughout my Skeleton X-ray procedure. I was very pleased with USAs services!

---

---