ManorCare Health Services-Citrus Heights

Reviews 5

BE

Bettina Robson

Manor Care is the best choice for physical rehab in Sacramento County The physical therapy staff were amazingly skilled and got my Dad walking again after he came in not able to walk after a stroke. They were tough when they needed to be tough to get him motivated to keep going. Cannot say enough about them. Oliver, Lisa and Jim really stood out. Fantastic therapists! The nursing care was great and the nurses assistants (cnas) work so hard to make sure they do all they can to keep their patients comfortable. Sabina, Mandeep and Christina were amazing. I am not sure about the negative reviews here but I would not allow my Mom or my Dad to go anywhere else for physical or after surgery rehab. Every one did all they could to make my fathers stay both productive and comfortable. They have an extremely clean faciltiy nicely decorated and updated. They also have great places for the family to hang out. Like the cyber cafe with free Starbucks and computers to use and an outdoor patio. Also an upstairs lounge that we used free of charge for a couple of family gatherings. They also have a beauty shop where my Dad got a hair cut. It made him feel so good to get the royal treatment from his barber. They have and entertainment staff to keep everyone going with movies, karaoke, games and live entertainent. These people were just over the top getting every one involved. I even sang at the Karaoke party, Heidi was the first person I met when I took a tour of the facility before taking my Dad there. Manor care should be very proud of her as she put a very welcoming face forward and made me comfortable from the moment I stepped in the front door. I saw the physical therapy rooms of which there are now 3. I knew then that this was the place for my Dad. They just added a brand new section. They are well equipped and they work miracles there. Shannon in admissions worked fast a furious to get my Dad in as I only had an hour to make the change from the place he was going to originally. Thanks Shannon for your great effort in getting my Dad organized. Another super woaman and Manor Care is Vida who was my Dads speech therapist. She got him so motivated to particiate and get out of his depression. She really conneected with him above and beyond the call of duty. She made me feel great as his advocate which is a touhg job for a faimly member. I coulld go on and on about all the great staff there. There is an energy here that is a constant forward moving machine to get people healthy and get them home. They all work as a huge motivating team and they communicte well with each member of the team for the good of the patient. I am not afilliated in any way with the facilty and this is an unsolicited review. I could not reccomend Manor Care more highly. They are the best.

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JO

Jon Maas

When my mother was first admitted, a doctor examined her. A few days later, her health and situation worsened. She asked to have a doctor see her. She (and my brother and I) was told that the staff “called the doctor, but he didn’t respond”, which meant they did nothing, therefore jeopardizing her health. When I complained to the head of the facility, she insisted that they are only required to have patients examined upon entry.My mother was left for hours on end to fend for herself if she needed any help or was in any kind of pain – causing her to defecate and urinate on herself, because the staff claimed to be “short-handed”. It was only because my brother and I called and frankly screamed that they eventually checked on her. Someone at Manor Care then chose to prescribe a blood pressure medication to my mother and insisted she take it. When she protested, saying that’s not what her doctor wanted her to be on, the staff person from Manor Care made it clear they were in charge and forced her to take it. As a result, her health worsened. If she did not stop, the results could have had had lasting damage or been fatal. As my mother’s health worsened, my brother and I called numerous times a day insisting that a doctor look at her. Each day, both of us were promised that a doctor would see her that day. This went on daily for three days, and each day there was a different excuse – such as, “the doctor is quitting and needed to show his replacement around”, which presumably did not include a tour of patients needing attention. Eventually, after several days of nonstop lies, a doctor’s assistant spoke to but did not examine my mother. A doctor’s assistant is not a qualified physician. Eventually, my mother made an appointment with her own personal physician and left Manor Care for the appointment, which resulted in a screaming call from their staff to my brother, insisting she could not leave without their expressed permission. Well, it’s a good thing she did because her doctor instantly took her off the wrong medication and sent her to a heart specialist a few days later. Fortunately, once this happened, the staff at Manor Care wisely chose not to endanger her health any further and she was able to leave a few days later. No one seeking to regain their health should be forced to endure what my mother did and it is only because she is lucky enough to have children who are able to do something that she got out of there in time. Not everyone is that lucky.

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SC

Scott Dahlstrom

Lets be honest. Its never great when you have to put a loved one into Skilled Nursing. Ive had to put my mother in for post op recovery a couple of times now and ManorCare is just head and shoulders above other places Ive seen. The staff actually seem to care about their jobs, its easy to tell whos who by what their wearing. On her very first night, scared and confused, my mom was adopted by one of the CNAs and she made the evening bearable for my mom and gave her a sense of security. I found several staff members like this at ManorCare. The food was above average for what Ive seen in Skilled Nursing. I, for one, appreciate the care they showed my mom. If she ever has to go into skilled nursing again, this is the first place Ill check.

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PE

penny riggs

Spent four days here. Absolutely worst food ever, so many people in and out could not keep up with what was being done to me, slow service for restroom trips. Consequently, my roomy soiled herself several times. My physical therapist walked out on me twice. So I only got one of three scheduled sessions. And the best yet - they lost my extremely sentimental jewelry. Not in my room, not in the safe. My only conclusion is the it was stolen by staff. No amount of money will ever replace it. Gentleman roaming the hall late evening confused. Could not find anyone to help. You decide if you want to go there or not.

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A

A Private User

i tried getting my gmas stuff out of their "storage" but nobody ever had the key to it. i even went down there a few times to try to get it. but the "house keeper" was never there, so they donated all of my grandmas stuff!!! we are devistated that we dont have her belongings now.....that is just one problem though. more than once when i would go to visit my gma, they hadnt taken her teeth out for days. her gums were hurting her and there was even food still in her mouth from hours ago! please do not put someone you love in this place!!!

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