Category: | Animal Hospital |
Address: | 25 Commercial Blvd, Novato, CA 94949, USA |
Phone: | +1 415-883-0578 |
Site: | belmarinanimalhospital.com |
Rating: | 5 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM Closed |
ER
Erin Branscome
I am so grateful to Bel Marin Animal Hospital and Dr. Robinett. Their office has always been wonderful, which is why weve stayed with them for years, but in the last few weeks, as theyve helped us with our older dog (Scarlett), Ive come to appreciate them more than I thought possible. Weve been with Bel Marin for about a decade, now, and we would never go anywhere else. They know our dogs, and its easy to see how everyone in the office truly cares about the animals they treat; every time we bring our girls in, they receive gentle, compassionate, competent care, from the entire office. Monica, at the front desk, is an excellent office manager, absolutely indispensable -- not only is she friendly and compassionate, shes also helped us deal with practical pet needs, providing recommendations for everything from groomers to pet food to incontinence products for dogs. Bel Marin also provides consistently wonderful veterinary assistants, who treat our girls with competent, compassionate care (currently, Emily and Natalie, who are both awesome) But Bel Marin also provides something else, something unique and special. We arent the "typical" Marin family -- this is a wealthy area, overall, and we...arent, to put it mildly. However, Bel Marin has *never* made us feel ashamed because we couldnt always afford all of the different tests and top-line treatments, or because weve had to spread out diagnostics and vaccinations between a few paychecks, when we couldnt afford it all at once. They never made us feel guilty, or like we were bad people or pet owners. And theyve been *wonderful* about providing estimates for all the care ahead of time, so we wouldnt be surprised, and then working with us as much as possible so that we could get the best possible care for what we were able to afford, helping us to prioritize the most important, necessary things...and the stuff that we could comfortably let go. Through it all, they continued to treat us with respect -- and yes, in this area, that is, unfortunately, a remarkable, unusual thing. And now, as were starting to discuss the end of our Scarletts life -- not immediately, but as something we know is coming -- theyve continued to provide the same quality, compassionate, respectful care. Dr. Robinett has helped us look at our options, available treatments...but shes also discussed how aggressive treatment might not be in Scarletts best interest, even if it was something we could afford. Theres not a cure for her condition, and while there is some treatment that can mitigate certain symptoms, it would also mean frequent blood tests, trips to the clinic -- all that on top of the cost that is probably out of our reach, anyway -- and that "treatment" would likely be worse for Scarlett, in terms of pain and anxiety, than letting it progress naturally, and using things like Doggie Diapers to help. The vet, and their office, certainly isnt trying to wring as much money out of us as they can -- and given how much we love our dogs, they could easily make this process so much more difficult and painful, adding guilt and shame onto the immense sadness were already feeling. They obviously care more about our dogs, their quality of life, AND the human members of our family, than they do about money. And I am *so* grateful, as we enter this last stage of Scarletts life, that we have Bel Marin. Thank you all so much -- and if youre in Marin and need veterinary care, check out Bel Marin Animal Hospital.
WA
Wayne Flower
Surprised there are no reviews here. Let me start by saying the staff are great, your pets will love them. The approach to animal care here starts off with love. You will notice a difference as soon as you walk in the front door. I have never been to a vet that my dogs were actually happy to visit. No putting your dog up on a table, the staff instead works on the floor where your pet is more comfortable. Treats and lots of love are given to the dogs during exams, and our dogs dont even know they are being treated. I have used a handful of vets over the last decade and have never encountered this dedication to making the pets comfortable. My dogs would freak out at the door of our old vet, even on the very first visit. I think the waiting room just gave off a smell of fear. That is not the case at the Bel Marin Animal Hospital. On our first visit my "sensitive" dog was happy to come in the door and investigate. Very open and honest, and I have found their rates to be reasonable. I feel our dogs get excellent care here. I have also noticed that they seem to limit the amount of animals in the waiting room. I have never seen more than one other family in the waiting room. I think this helps reduce the stress levels for all the pets.
KU
Kurt Mueller
These guys are great with your pet and great with you, too! My small dog Jax! always seems to have something going wrong all the time (mostly allergies!) and they always manage to squeeze us in. Their prices are fair and the doctors AND the staff are extremely nice and helpful. WE HIGHLY RECOMMEND THIS BUSINESS.
CA
Carey Clutts
Bel Marin Animal Hospital has taken kind and wonderful care of our family for years. Consistently compassionate and caring while candide careing and frank advice . Our familys pets health is hapily in their hands.
KA
Karen Dionne
This place is owned by a corporation and charges beaucoup bucks.
KE
kevin hogan
Professional and friendly Veterinarians and support staff.
TH
Theresa Mohawk
I love these Drs and the girls who work here!