CACC Physical Therapy Aurora

Reviews 11

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Edward Jones

CACC has the appearance of a very excellent place to do physical therapy, however I was sorely disappointed with it. During my brief time there, which was only about 2.5 weeks, I had three different physical therapists. Since I was there as a result of a very serious accident (resulted in 8 broken bones and a myriad of joint problems), it was frustrating to have to teach three different people what my conditions were, whereas if Id been able to stick with one person I would have spent more time doing therapy and not explaining what was wrong with me to 3 different people. The first person I had was incredible compared to the home therapy Id been receiving; I felt as though she knew exactly what she was doing and what needed to be done to me in order to have the best chance at a full recovery. Unfortunately, she was just temporary and I only had her for half the time I was there. The second person I had seemed like he was fresh out of school and this was his first go at it. I understand everyone needs to start somewhere, but I think its irresponsible to pair someone like myself who needed aggressive and intensive physical therapy with someone who clearly had never dealt with a patient who needed as complicated therapy as I did...I felt he should have been working with the person who just had a shoulder problem or something that only affected one part of their body. To make it worse, he would only spend not even 15 minutes actually working on me himself compared to the 30-45 minutes minutes the previous girl would spend, and the rest of the time I spent just doing the exercises I would do at home. Seriously??? What is the point of coming to physical therapy if I hardly get to work with a physical therapist??? Very unprofessional and disrespectful to my health and recovery. The third person worked with me throughout my entire time there, but was more of an assistant. Not only did he seem fairly clueless most of the time, but he was more interested in sitting around and munching on snacks than assisting in my therapy. What kind of professional environment is that??? To top it all off, CACC schedules the same therapist with multiple patients for the exact same appointment time. So during my appointment my therapist would constantly be switching between me and another patient and I not once got their full and undivided attention. If Im paying for an hour of physical therapy, I expect to receive an hour of time with a physical therapist! Is that so unreasonable? I dont think so. Overall, I feel the quality of physical therapy one receives is mostly dependent upon the therapist and not the establishment; however it seems like CACC is the corporate version of physical therapy: patients are seen more as customers and not as people who are placing their health, recovery, care and trust in the company. I have since found a more mom and pop physical therapy facility, and the difference is absolutely astounding. Dont waste your time at CACC!

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Rod Felton

The appearance from the outside walking in is misleading. The initial reviews of the staff were favorable and the recommendation from my specialist was also promising. The organization and customer service at the front desk is where my issues started. The intake process and explanation of the services and insurance co-pays were deceptive. I was never provided consistent information of what to expect nor did the front reps from both the Lowry & Aurora office offer the same story. I train customer service in the corporate world and this was the worst experience that experienced in quite some time. I highly recommend seeking another organization.

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Jacqueline Ball

CACC has the most professional staff of any rehab center I have ever been. The building and facility has a good clean smell, is always organized, well stocked and staffed. The equipment is always sanitary, and performs as it should. My shoulder replacement after surgery recovery is going so well! I believe it is a direct reflection of the educated and optomistic Physical Therapy staff that represents your organization! Jacqueline Ball, Aurora, Colorado 80014 August 01, 2016

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Mary Perez

Physical Theraphist, Michael and his Assistant, Andy were both amazing. Very knowlegeable and professional. I had my car accident last Oct 2016 and they took care of my neck, shoulder, lower back pain. After 2x/wk for 3weeks visit, Michael (or Mike) performed dry needle on my shoulder and lower back and it was like a magic. My shoulder pain from scale 8 was now down to 2. I cant wait to have the next one. I was so thankful that I came here to treat my aches and pains!

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PETER E HOLDEN

I received a very thorough and professional evaluation from Rob on 1/30/2017. Since then, Ive had several pool therapy sessions with Chris and Aimee as well as with Rob and Roberto. In each one, theyve all been very careful to explain each exercise and to caution me to let them know to "back off" a bit if things became painful. My progression in overcoming the painful tendinosis and tendinitis problems has been steady, and Im grateful for all their expertise.

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conirish2004

When you first enter staff at desk greet you and ask how they may help.Never have to wait long to meet the staff that is going to help you with your problems. they talk with you on what is hurting and figure out a game plan and what stretching, exercise is needed. They work with you to make sure your doing the right make changes as needed and before you know it your up and running a needed. Great job everyone.

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Serra Jones

Because of chronic inflammation, I was hardly able to move my body and was suffering from acute pain. Consequently, I opted for CACC’s Graston Therapy. Through the specially designed stainless steel instruments, the experts of CACC located and broke up the scar tissue which was the cause of my sufferings and now, I can move freely and pain is just a thing of the past, thanks to CACC’s Graston Therapy.

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Jason Roberts

Stephanie is the best. All of the people both the front desk and the therapists are awesome. They are kind, compassionate, and caring. To a guy like me it was like a sturdy handshake from the very first appointment, Stephanie was able To build trust right away. She was out for my second visit, but the gentleman that filled in gained my trust right away and made me feel safe. Top notch clinic

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Wendy Wendorf

I have been to at least 6 different places for Physical Therapy and I have to say CACC Physical Therapy Aurora has by far been the best. I feel like the therapists are very professional and really know what they are doing. I feel I am receiving very good therapy for my back and am improving. I would definitely recommend CACC to anyone that needs Physical Therapy.

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Frank Pilkington

Caring professionals who listen diagnose and quickly knew how to treat my innjury so I didnt have to keep going back - lots of equipment on site - my PT was not burned out but enthusiastic who led an active lifestyle modeling positive fitness traits Thank you Jennifer & Kimberly

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Lenora Walker

From reception through therapy staff (mine or others) l have been treated with kindness and respect. The staff is organized and their processes are effective and efficient. They stay on task and personalize all aspects of your care and treatment plan. I cant thank CACC enough.

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