Category: | Obstetrician-Gynecologist |
Address: | 1400 S Potomac St #220, Aurora, CO 80012, USA |
Phone: | +1 303-690-2198 |
Site: | cchw.com |
Rating: | 2.9 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
CO
Courtney Zelenka
They want you to pay for your childs delivery in advance!?! I no longer go to this practice because of this. They expected me to make 200$ payments every month until my baby came. I made one payment and felt like an idiot. I called the office manager to discuss this and I was told that I needed to talk with my dr about not making monthly payments! I was also never refunded my payment and that was 7 months ago. They go through a third party that handles insurance claims and now they have my money. Total headache! They said my portion for the delivery would be 1600$, but after I had my baby and my deductible was met it was only 240$ (through another office of course). I find it rediculous that they would make you pay for something that has not happened yet, and if you overpay, then another company takes over and it takes several months to "hopefully" get your money back. Also it took two weeks for the office manager to get back to me after I left messages for her daily. The front office ladies have an attitude like youre bothering them for being there. My Dr was nice, but not worth having to deal with the rest. The other office I ended up going to also asks you to make installment payments for your delivery, but will let you opt out with no problem.
AS
Ashley Goodale
I can not brag enough about how amazing my doctor is. She is informative, respectful, listens, answers all questions, her suggestions are great and her care is 100%. The office staff from the front desk, to the answering service to the "nurses" who provide over the phone care are horrible. I hadnt read other reviews until experiencing these issues the last few days with the ill-mannered help you get from the front staff. I was looking for a way to contact an office manager discreetly. Luckily I am not an OB patient because those hormones wouldnt deal well with them. However I am still a patient and the disrespectful women who answer the phone and the comments they say while youre on the phone (such as oh lord and well I cant hear here so hang up) are enough to make you leave an office. On the other hand it is very hard to find a wonderful doctor in Aurora (racial profile) as it is. So I will take my issue up with my doctor and head of the CWH group regarding this office
BO
Boni Beckwith
First impressions are everything! I too have had a terrible experience with the front office lady. I wish I had gotten her name! She is rude, abrupt, and unfriendly!! I didnt see her smile or be friendly to anyone, neither did my husband or daughter who sat in the waiting room for over an hour. My husband encouraged me to write this review as he was appalled at her lack of interest in clients and terrible customer service! My doctor however, is kind friendly, and attentive to my needs and concerns. That is why I will, for the moment, continue to go to this doctors office. It is hard to find good doctors these days. UPDATE!!! Recently I went to my follow up appointment. It was a totally different experience! Everyone was so nice. They hired a different front office person. She was fantastic, friendly, helpful, and smiling! NOW, I would recommend this doctors office to anyone looking.
JA
Jack Forester
We scheduled an appt. as late in the day as possible, so my wife would not have to miss work. (She left work an hour early as it was). She arrived 6 minutes late and had some things left over to "check off" on her paperwork. This "care provider" forced her to re-schedule. My wifes condition is not an emergency, but urgent. So much for: "I believe each patient deserves to receive the highest quality care from a compassionate and understanding physician and staff who always focus on your complete and continuous health." We are going to a different doctor!!!
TO
Toni Page
This place was very busy on the day of my appointment. However, despite that the staff was very friendly and helpful. My Dr.s nurse practitioner was awesome, loved her... And Dr. G. is a Wonderful lady! Oh, and my wait time was very respectful... I would say it must have been less than 10 minutes past my appointment time, which was very appreciated. And the follow up calls from the staff were within a day or two of my visit. Im super excited to have found such a great Dr.s office in my part of town.
TE
Tesha R
I booked an appointment yesterday and they called me today. I returned the call was disconnected several times I finally got through to someone only to be disconnected again, I then called back again and was put on hold for more than 15 mins waiting on someone to answer the call after I was told my hold time would be less than 1 min...when i got through I spoke to Karissa she was awesome and so helpful and was able to resolve my problem Im having
RU
Ruby Moreno
This place is horrible ! I recommend no one goes to this place ! The nurse dont know how to draw blood, all my blood got everywhere both times she tried to draw blood. Staff people are rude , cant seem to do anything right and the worst part about it they lost my personal information . If my personal information gets leak there will be a lawsuit. Never ever going there again ! They need to be shut down!
CR
crystal garcia
I went there to have an iud put in and they refused to do it that day and charged me a consultation fee. I had to pay $200 for the consultation. You dont usually have to pay consultation fees and I didnt know I needed to have a consultation..... Im 32 years old and this is not my first idu. These people only want money! Will file a BBB report.
MA
Maria Lopez
Front desk girl with earing on nose so rude and talking about other patients info ITS CALLED HIPAA... PLUS no calls to let u know the provider isnt in the clinic. 40 minutes in traffic to make it on time and for nothing. Waste of time.!
KA
Kansas Katie McKay
Friendly and fun staff - not to mention I didnt spend a lot of time in the waiting room OR in the exam room - everyone was super efficient and happy!
SI
Silvia Zani
Doctor Kimberly Larson has been great. She has visited me and gave me very complete suggestions for wellness. i will recommend her to all my friends!
MA
Madison Leech
The women who answers the phone was extremely rude and hung up on me 3 times. I called back the 4th time and she replied with just Sorry...how rude.
CA
Carol Harlos
Dr.Harley was my favorite when I had my baby last year she is a amazing person and makes you feel good.
BR
Brenda Lockhart
Had biopsy negative good news returning for acupuncture in June. Staff and physician good.
MI
MissMel 1987
The doctors are very nice but the front office staff is rude and not informative.
LE
Leanne
Called me 2 hours before my appointment and asked me to reschedule
CO
Courtney Mcguinness
Such friendly and welcoming staff, and the doctors are wonderful!
ON
online review
TERRIBLE OFFICE PERSONNEL! TERRIBLE GO SOMEWHERE ELSE!
RI
Richelle Urenda
Everyone is friendly and very informative.