Banfield Pet Hospital

4510 S US Hwy 17 92, Casselberry, FL 32707, USA

Category:	Veterinarian
Address:	4510 S US Hwy 17 92, Casselberry, FL 32707, USA
Phone:	+1 407-331-4343
Site:	banfield.com
Rating:	1.9
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–5PM

Location

Photos 19

Reviews 8

Dave Bickerstaff

This place is the worst. I have tried for years to give this location a chance as I had the insurance with them for all my pets and it is the closest to me, but everytime I deal with them, it is always a frustrating experience. Not only is the staff rude more often than not, they tend to make a lot of mistakes both on their paperwork end and when it comes to the care of the pet. There have been a few shining vets I have encountered there but it seems like they even see the writing on the wall eventually because the turn over rate for vets in this office in particular is staggering. I swear I have never seen the same vet more than twice and in most cases, more than once. I do understand that there might be a rotation situation where they work at other Banfields but I have made it a point to inquire after the few ones I really liked when I did not see them anymore and have confirmed they left Banfield entirely. I sincerely do hope they figure it one day and become a better Veterinary office but I have switched in recent years to other Banfield locations and while some are better than others, there does seem to be a lot of parallels with the issues I consistently run into. Either way if you can avoid this location in particular, I highly recommend it. I did seem to find better luck with the independent locations over the ones in PetSmart but in the end found a local Vet I will be sticking with from now on.

Frostie Ross

This place is horrible. I signed up for their wellness plan 10 months ago when I first got my puppy. The wellness plan carries a one year contract. However, once my contract expires this October 2013, I will never bring my dogs here again. There have been several occasions where they have quoted me one price then charged me another. Several occasions where procedures and/or vaccinations have not been covered in the wellness plan. Additionally, My dog has had false diagnoses. One minute I am being told that my dog has a major ailment then called back a few mins later only to be told they read the machine wrong. Doesnt matter if you make an appointment, prepare to sit a good 45 mins to an hour before you see a doctor. And forget about dropping your pet off in the morning. My dogs went in for a routine checkup and have now been sitting in a cage for 8 hours. I am told the doctor (the one and only doctor they have for the whole day on a Monday) has been in surgery and will not get to see my dogs for another two hours. Every single time I go there are different nurses and doctors. Which leads me to believe they have a high turn over rate and cant keep their employees happy MUCH MUCH less their patients. I do not recommend Banfield Pet Hospital.

Joseph Hagfeldt

We have used Banfield pet hospitals as our primary care for Belle our 9 yr old lab. Castle Rock, CO. Awesome care never any issues. Moved to Casselberry, FL. A little over a year ago started going to Casselberry Banfield hospital. Right from the get go terrible service. The font end staff seems to think they run the place. They spoke down to me very rude. I spoke to the area supervisor regarding this. She said she would would work on getting thing better. Even she couldnt get them to change. I go to another location now and have been treated by very professional and helpful front end staff as was as the vet techs and Drs. My advice DONt go to Casselberry Banfield pet hospital!!!

Lesi Dane

Ive been going to this location for a few years now with my two large dogs and have always had a positive experience with vets and nurses. Ive once driven up to the front door with my dog in shock from a sting as the team was walking out the door and they immediately took him in and administered emergency care and prepped him for transport to the local emergency vet a few blocks away. Overall, Im quite happy with the service they provide!

Nina Washington

I have used Banfield for 5 years in various locations. This has been by far, my worst experience! The people do not seem to have any idea what they are doing. One person tells you one thing and another tells you the opposite. I will NOT be back to this location. I would rather drive double the time to a different one.

A Private User

If you need basic vaccines or flea medication, theyll do. The doctor is never in and the nurses have such a high turnover, they may as well be fast food cashiers. Find a real vet!

Jose Torres Acosta

Call for an emergency, they turn down my dog with out seeing him. And I have a wellness plan with them. Other locations have treat me good.

James derry

Very good people, who truly care