All Pet Care

Reviews 4

JE

Jessica Borkowski

My first visit to All Pet Care a few months ago was a kind visit with Dr. Rixford. We discussed my almost 10year old Great Danes health. I had every reason to expect decent care from the facility & workers when i scheduled my pup, Vega, to stay June 31 PM- July 5th AM. Prior to dropping Vega off, I discussed over the phone and in person with multiple members of the staff at APC the protocol of what they do if Vega has a mess at night. They assured me that they provide bedding for the boarded dogs, & wash them if there is a mess. I showed up on the evening of June 31st with Vega, & a queen sized comforter she likes to lay on. I had signed up for the basic program to which i understood to cover potty time, & some interaction. I arrived back at All Pet Care around 10am on Tuesday July 5th to pick Vega up. My first question being "How did she do? Any incontinence or issues?" To which the girl at the desk replied that she had been working most the weekend & Vega had no fecal incontinence. I was overjoyed! They brought Vega out & there was a little light pup-dog excited chaos with an Alaskan Malamute in the waiting area so a new employee helped me get Vega & her things out to my car. The front desk girl did notice Vega had some dried fecal matter on her tail, in all this shuffle, & said outloud she must have had an accident this morning. I lifted Vega into my CRV and Immediately noticed her rear end was red, raw, bloody. I asked the girl who helped me, what that was, & she went to get someone who was on call over the weekend to come out & look over Vega with me.The girl who came out just said that Vega must have rubbed herself raw on the floor. This seemed unlikely but Vega was hot & miserable looking so we left. I came home and washed off her tail... under the dried fecal matter she was missing hair with an open wound underneath and on either side of her tail she was red raw and bloody. Her nose was rubbed raw & her foot was cracked red, raw. Among a few other smaller spots of missing hair on her legs. I took pictures, applied some coconut oil to her affected areas & called APC asking to speak with the office manager. The O.M. called me back the next day & while i voiced my concerns, she spoke over me without listening, to state that Vega must have scooted all her blankets to one side of the limited space she had & laid on the hard floor rubbing herself raw....that I should have brought more cushions for her. I asked for the Care Sheets to me sent to me as well as a full refund of the money i spent. Upon receiving the care sheets there is no record of Vega having any incontinence issues or waste mess in her kennel. I am not sure what is worse...that they neglected to report or that they neglected to notice that my dog, (who was dropped off with no raw wounds), had accumulated them over her stay with them & while in their care. I can conclude that they provided unclean conditions and neglected to even alert me of her changed condition prior to picking up or upon pick up the morning of July 5th. Had i been given a phone call asking for additional services to help Vega while i was away, even at additional cost, ...i would have said YES! Had they given me a heads up to whatever caused her wounds & given me a full report of what they did to help, i would not have been so upset & much more understanding. A trusted Veterinarian Facility should have been able to notice & attempt to return my dog in the same or better condition then i left her. I have had this dog her entire life and nothing like this has ever happened to her in my care or anyone elses care. 7.11.16 Update: After an initial offer of $55/$130 boarding cost refunded, i asked for a full refund and it was granted. I do appreciate the refund and hope All Pet Care has learned from this experience on how to communicate better with pet owners and pay closer attention to each pets needs within their trusted care. Although with my personal experience, I do not recommend boarding your pet at All Pet care.

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SA

Sarah Hill

I have been coming to Dr. Singh for over 20 years. He has always been amazing and taken great care of my pets. The last 5 surgeries this year have all been passed off to Dr. Rixford. If i was told this up front i would have been fine with it but when Im not told until i walk in the door that someone who has never met my cat or me is going to take her eye out i was nervous but trusted Dr. Singh. That surgery was so many nightmares and i dont think it would have been if Dr. S did the surgery like we planned for 3 months! The next 4 tumor removals on my dog were all done by her as well and did fine, just not fair to think someone else is doing it. The last thing that made my decision to not go back is when he saw my 12 yo mastiff for her suture removal and saw she could not even get up her arthritis was so bad. He had a tech call me and tell me he would not ok my script for her NSAIDs without more bloodwork, even though she had bloodwork 5 months ago. It then comes out that if i buy the pills for literally 3x the price from him he wont require more bloodwork. I have spent thousands in the past year on surgeries alone and he has the audacity to try to squeeze more money out of me in anyway possible. Im so disappointed in the way all this went and i will now not be back. They truly care and take great care of the pets but apparently money comes first nowadays.

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Mike S

I cant say enough good about this place after the horrible experiences at my previous vet down the road (the previous practice changed ownership and the good vet left). After getting the runaround by a very inexperienced vet at Sunset Point, I went to a specialist who got to the bottom of things right away, and then started coming here for routine vet care. My girl is finally on the mend and I love the staff here. They all really seem to love the animals here, with no extra visits or extra charges. I didnt realize how bad my former vet clinic had become until I met the wonderful staff here. It was so refreshing to leave with more answers than questions. They were recommended to me by someone in my rescue who used to use my old vet as well, and I would recommend them highly too. Everyone really seems to love what they do! Very knowledgeable and very responsive.

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Marina Charles

I came to APCH on an emergency basis because my Boston Terrier got attacked and bitten with a puncture wound by a bigger dog in the dog park. They were able to get him in quickly to see Dr. Springer. I found the staff to be caring & efficient and the office had a good vibe to it. Dr. Springer is a compassionate and knowledgeable vet in both conventional and holistic/natural medicine, which isnt always easy for me to find. She understood that I preferred to treat m y dog with the least amount of drugs & surgery as possible and didnt criticize me for my viewpoint. My dog ended up not needing stitches and she offered me natural ways of helping him heal quickly. I am grateful to have found Dr. Springer and this place to help my dogs stay in optimum condition.

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