Alafaya Vision Center

Reviews 7

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Christian Burkens

Please know the law and your rights before going here. First, understand that the physician here is pleasant and friendly. She is easy to work with and patient with children. I have not had major problems with my eyes, nor has anyone in my family. My point here, is that we have rather basic follow ups, and it would take a complete buffoon to mess up one of the few appointments we have had here. Unfortunately, I cannot say the same for the office staff. To be quite frank, the best term that keeps coming to mind are "brainless twits". I get it, that is harsh, but they seem like the type that text, facebook and drive and cant believe the audacity of the other driver they rear-ended. Im always happy when I finally get to deal with the physician here, because Im finally done with this office staff for the current appointment. Here is where the "law" comment comes in to play. I am not sure if this is the fault of this physician, or lack of training, or maybe the office staff is much less intelligent than I even first thought. The law requires they provide you with a copy of your prescription immediately, and without asking for it. They will make you feel as if the overpriced lens crafters is your only option as they are associated with them. They will also give you difficulty if you advise you are taking your prescription elsewhere. They will also argue with you (even though basic math is presented to them) that their contact lens orders are a better deal, and again, they act abruptly when you inform them you need a copy of your prescription. Florida law (unsure about federal here) requires that the prescription be a part of paperwork you leave with. They must provide it without asking, and they cannot insinuate that they or Lens Crafters are the only option. Furthermore, daily wear soft contact lens prescriptions are required by Florida law to be good for 2 years. Unfortunately, for me, I got my lenses here 4 years ago, and then again a year later went for a check up. I was not aware of this law at the time, and they said I needed a new prescription after a year. This is clearly a ploy to get you in their office more. I have a hard time finding this to be an honest mistake. If they do this to you, no matter how much you love this physician, please contact the Florida Department of Health and the Attorney General to simply file a complaint. You should attempt to speak to some members of their staff about this law as well....youll see what I mean about "brainless twits". With this said, my wife is currently having this issue. But we are very familiar with the law now. They refuse to provide a prescription that does not say "expired" on it. The prescription was written December 2013. Not only will they not provide a copy that doesnt say expired, the office staff takes it upon themselves to write in large permanent black ink across the prescription "EXPIRED". Understand that "daily lens" does not refer to when you dispose of the lens, but refers to when you wear the lens, per the Florida Health Dept. For example, if you get a lens that lasts one month, if you are to take it out each night, that is a "daily" lens. You expose of it after 30 days, and then start with another "DAILY" lens. Most lenses are soft lenses. Make sure you understand your rights. I did not 4 years ago, and truly wish I did.

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Andrea Welzien

HORRIBLE SERVICE! Would not recommend to anyone. I went here because I received new insurance and was forced to leave my previous eye doctor. The exam was very brief and the optometrist was very short with me and did not seem concerned at all when I stated I had extremely dry eyes and couldnt find contacts that worked for me. She simply suggested I PURCHASE some to try and if they dont work, just come back and purchase another brand. She couldnt even recommend a brand to me that she thought might work. The receptionist was also very cold and refused to print me out a copy of my prescription! Ive never experienced such unprofessionalism. Id much rather pay, than go to a place like this even if its covered by insurance. Safe yourself the frustration and find someplace else.

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Sarbie Dhillon

Would not return or recommend anyone else to go there. It was the first time we used them due to a new Vision plan being offered by our employer, but it has ended up being so much more expensive in the long run. My son went there just a few months ago and tried two different contact lens, monthly and daily. He was forced to choose just one prescription, when I asked to switch him to the other prescription they want another $125 to do so. Target optical beats this one hands down in service and flexibility of working with the patient, they gave more than one option for contact lens prescriptions. Awful customer service.

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A Private User

Amazing experience. This office worked well with my schedule. The staff was welcoming and helpful throughout the entire exam. The doctor was able to get me in and out fairly quickly, but she was able to do it without rushing me or making me feel like I was a hassle for her to deal with. She was happy to answer all my questions and alive any worries that I previously had about contacts. Not only did the doctor work well with me, but the staff did an excellent job helping me get the best deal on contacts, and working with my insurance. I will definitely be coming back and bringing the rest of my family with me!

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Jr Jr

Overall my experience was pleasant. They never seem to have my sample contacts in stock so I always end up needing to make a second trip to pick up my trial contact lenses. I require astigmatism lenses so I think they just carry fewer in stock. The doctors and most staff are very nice. It took me a while to get back in and pick up my trial lenses and one of the receptionists gave me an attitude about it which I didnt at all appreciate. She should have apologized for not having them in stock instead of giving me an earful about not being able to make it back in timely.

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Raquel Fernandez

The entire staff was very nice and patient with me! I am a college student on a budget who lost her glasses on her way back from spring break. My mother called Lenscrafter for a walk-in eye exam without an appointment and they were able to see us. We were in luck that the store had a sale that helped us buy beautiful glasses with a real good price. In less than two hours, I walked out wearing beautiful Ralph Lauren red glasses which I am proud to wear! I recommend this Lenscrafter in Waterford Lakes Mall in Orlando, FL and ask for Michelle.

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Lindsey Taylor

Dont book an appointment here unless you have your whole day to waste. I came for a normal eye exam, which should have taken about an hour, hour and a half max. I was there for over 3 hours. They dialated my eyes, which only take 30 minutes to kick in. I had to wait a full hour after putting the drops in to see the doctor again. The doctor is very nice but the front desk ladies are rude and uninterested in helping you. There are too many other eye doctors in Orlando to waste your time here!

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