UCF Health

Reviews 10

SI

Simone atGeeMail

I just came from the office at Lake Nona. I had an appointment scheduled since the beginning of the year. They called me cancelling that appointment because the doctor would not be in the office that day and rescheduled me for today. I was looking forward to the appointment because I am having what it seems to be a severe case of psoriasis; my skin is sore, inflamed, and itchy from my ankles to my back. I arrived at the office and was informed that my appointment was last week (it wasnt) and that the doctor was not even in the office today. This is very frustrating. Another aspect that really bothers me about UCF Health is that it each appointment takes at least two hours of my day. First you see the receptionist to check in, then sit and wait. The physician assistant brings you to the room and do the basic checkup. Then you wait... and wait... the doctor comes and asks the same questions the assistant had already asked you. After the doctor finishes, you still have to stay in the room and wait for the assistant to bring you the printouts of the prescriptions and referrals (if any). So you wait... After you receive the paperwork, it is still not time to go home. You have to wait for the scheduler to schedule your appointments with the other doctors. The facility is great, but they are too corporate.

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YA

Yasmin Brady

I am very confused about the negative reviews of UCF Health. I have been seeing Dr. Paulson at this practice for almost 3 years, and I have nothing but great experiences to report from the front desk staff, nurse practitioner, billing clerk, scheduling assistant and of course Dr. Paulson herself. I have recommended several of my friends here and they are all very happy with this practice. They are prompt to see you during a scheduled appointment, and even more importantly to me to follow up after a visit. I have personally received calls from Dr. Paulson to make sure I was OK or to inform me about a test result. Her assistant has also followed up when she herself was unable to. As for the turnover complaint, I have noticed a couple of people moving thru - but if you pay attention closely youd understand why they are no longer there. I think as a whole UCF Health offers a tremendous service to the community and their level of personal, caring and leading edge patient care is something very needed.

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JU

Julia Davis

I hate to write this review because the doctors that I experienced were very through and thoughtful. I was recently in a car accident and was covered under the "No Fault" Insurance. I was knocked unconscious as a result of being struck and first responders removed me from my vehicle. I followed up from the ER at Pegasus Health and was ready for my next visit. A few days before my second follow up I received a call saying that I had a past bill in collections that I was unaware. I asked why mention a past bill if my car accident is filed under a separate account. Pegasus had no problem accepting money from my insurance company but would no longer see me. I was spoken to very rudely and my lawyer told me that Pegasus had no right to deny the continuation of my treatment based on a seperate filling. Each time I ask to speak to a manager no one was available nor was there a call back when he or she became available.

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PA

Pamela Caraballo

Never a wait, super friendly and helpful staff. Theres very rarely an appointment that takes longer than it should so I can get back without taking time off. They also have some specialists in house, which is helpful, and they can do ultrasounds and xrays in house as well which is extremely convenient. I have never felt rushed by the doctors and can actually have a *dialog*... cant explain how valuable and rare that is. They have a web based platform too so I can get a message from the doctor him/herself without having to wait until the appointment if its something Im worried about, and the financial staff give you a call a few days ahead if the copay is sizeable so you can plan ahead. Even the front desk staff is 5 stars!

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CA

Cat R

This is the best doctors office I have ever experienced. I see Dr. Castiglioni and she is amazing. I never leave an appointment with any questions or concerns. She spends time with me and really cares about my health. She is so personable. The staff at UCF Pegasus are wonderful. You walk in and are greeted by the kindest front desk staff. The medical assistants are all happy to see you. Its a clean, warm environment. Many doctors offices are sterile, but not this one. Im convinced that every employee at UCF Pegasus loves their job. They really do show it. Im so impressed with this place.

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RY

Ryan Wilcox

I switch from Physicians Associates and love it. The doctors are great, Ive seen two different ones (The first one I got there, wasnt available one time I went in so I got someone else.) and both were fantastic, they gave me options about different medications I could use, including over the counter ones! They took the time to discuss what the downfalls and benefits to each one I could choose from. It has been the best doctors office Ive been to in Central Florida. They also recently got where you can do a bunch of stuff online if you want.

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LE

Leslie Hunt

My husband and I love this place. From the people on the phone to the desk staff to the medical and allied staff to the ambiance and the convenience... we fell into a great group practice. We have seen several of their care providers in the two years since we moved here. Admittedly, when we came to Orlando, we thought a lot about finding great health care. We had gone to Bostons best. But we soon discovered that the care providers at UCF that matched our expectations. They are teachers at the UCF medical school... they keep up with medicine.

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LI

Lily

I have nothing but great things to say about UCF Health. Dr. Paulson is the doctor to see. She is wonderful, caring, and always listens to your concerns. She is a very knowledgable doctor and so understanding! Ive gone to other doctors where they dont listen or really concern themselves but not here. Their staff is wonderful! The office is beautiful and clean. I called because of earache the day of and they fit me in to be seen. There is no doubt this Dr. Paulson and staff are the best of the best!

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JE

Jeffrey Rich

Ive been going there since soon after it opened. There is no better medical office. Their doctors are all professors at the medical school and are cutting edge in their knowledge and practice. At the same time they are very human. There is no doctor as god complex there. All are very approachable and personal. The service I have received, over the years, is remarkable. I could list many instances where the doctors and staff have gone way beyond even the highest expectations.

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JO

JoAnn Straub

Had to change doctors due to insurance. Glad I did ! I did see Dr. Castiglioni but unfortunatly she left to teach full time. The staff is very friendly and I know Im not going to wait for ever to see one of the Drs. Each Dr that I have seen has been very professional answering all my questions, Drs dont seem rushed to get to next patient. My cardiologist is Dr. Bernard Gros and he is great on answering all my questions or concerns. Oh by the way, they have great coffee!

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