Hamilton Plaza Animal Hospital

Reviews 5

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Chris Kouns

There are not really words to express how poor our experience was with Dr. Zak and how much pain our dog went through as a result of her poor care. To begin with we brought our dog to her after she was limping badly and appeared to have injured her front foot. My wife told her that she felt there was a problem with the pad of her foot and after the exam Dr. Zak indicated there was nothing wrong with the paw and felt she may have pulled a muscle or had some sort of soft tissue injury that would heal. So, we paid for doggie ibuprofen and and watched her worsen for another week. As she began to seriously try to walk with the paw held in the air we returned to Dr. Zak again asking for something to be done. This time Dr. Zak indicated they did not see anything last time and that x-rays would be the only way to find out if it was something more serious. Of course we did not want to risk our dog having a fracture we did not treat so she did the x-rays. The result... she could not see anything wrong? Again, she suggested may be some form of arthritis (our dog is getting older) or that we could try an even more expensive MRI? As the bill for the two visits and medication rose over $400 we opted for not doing the MRI but paid for the steroids suggested to help with the arthritis or tissue injury. Following another week of watching our dog suffer in pain we finally took to inspecting her paw ourselves (she has very furry feet and we combed through the fur on each toe) only to find an obvious infection and scab at the base of her nail! So, after going to Dr. Zak from 8/23 to 9/15 we discovered the cause of immense pain for our beloved dog. So, I called the office and spoke with the receptionist about how upset we were that our pet was in pain, we paid for two visits, including unnecessary xrays, and it was something that should have been seen the very first visit if she was examined thoroughly! The receptionist agrees that was terrible and offered to examine and offered to treat her for free. She also told me Dr. Zak would call my wife within a couple hours to discuss the issue. That was at 8:32 am ... after hours without a call from the doctor my wife finally got in to see the doctor and it only got worse from there. Although the receptionist offered to treat her for free the doctor said that the exam was free and actually shaved her paw to examine it without permission (we were told the dog was only going back to be weighed) to confirm yes, it indeed was an infection in her nail and that we would need to pay for it. My wife told her that we paid for unnecessary xrays and asked for a copy of them which the doctor told her they did not xray the paw when I brought her back, just the clavicle area... something that was not mentioned when I brought the dog because her condition worsened and she was struggling to put her paw on the ground. The doctor eventually gave us a disk and indicated the xrays were on there (we were taking the dog to another vet for a 2nd opinion) but guess what happened when the other vet put the disk in... empty! It is bad enough that we were encouraged to consider treatments for our suffering pet when a decent initial evaluation of her paw would have seen the scabs (which amazingly made it to the report we got from the vet) and considered it may be the cause of the pain our pet was feeling. But, whats worse is that our dog suffered for weeks unnecessarily and the best Dr. Zak could do is claim our disgust and upset reaction was not appropriate! If you would like to come by and see our dogs paw please email me, I will be glad to not only show you her injury, but, the two different reports the vet gave us explaining it and the empty x ray disk! Buyer beware.... what you pay for may not be needed and may be a result of sloppy examinations!

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A Private User

Hi, Ive been bringing all my four legged kids to see Dr. Zak and her staff. Dr. Zak has always told me up front what needs to be done no surprises at the end. It depends on what is wrong with my cat, at the time if we can go conservatively or not. She has helped me with my cats since she has opened. I have a cat currently that has been getting sick on and off. She put him on antibiotics and a paste type of medicine for his stomach and it has cleared him up. Dr. Zak is very knowledgeable with the care of cats. Heather and Melissa are always willing to help with anything they can. The two of them assist in the back. Krysti works up front. She is always there to help with an appointment or getting a message to Dr. Zak. The groomers are awesome. They are great with your dogs or cats. You cant ask for a better group of people to help you with your pets. The cats give them two paws up. T. Salvati

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P Ferguson

If I could give a ten star rating I would. I cannot say enough nice things about this vet and her team. Starting with the vet - Tara, she is super smart, caring and has always been willing to take the time to truly make me understand what is going on with my "babies". She has nursed them back to health after the emergency clinic in Buford had almost lost one of the girls. She has been working tirelessly to pin down what is going on with one of my poodles (shes getting better day by day). And then there is the team - gosh, Ive only been going there about 5 years, but they all feel like family. You can tell that they truly care what happens to your babies and they are always so caring and gentle with them. I dont live near the clinic, it is about 45 minutes from my house, but she and her staff are definitely worth the drive.

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Karen Thieken

Our family has trusted Dr. Zak and the staff with our 2 dogs and 2 cats for over 5 years. They are never too busy to answer any questions we might have and we always feel very welcome when we come in. Dr. Zak and her staff are wonderful. We were shocked and amazed when she helped our young cat overcome kidney and liver failure a few years ago. I would recommend this practice to anyone who wants to work with a vet practice that has an endless supply of knowledge, compassion and exceptional customer service!

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zulema gutierrez

Love coming here , and I know my cat low key does too. Everytime I have emergency with my cat they are never too busy and they are so quick Im usually out of there in like 1/2 hour. I definately recommend this to anyone thats looking for a doc for the furrbabies and I love how its always the same staff, so they really know my pet

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