Smiles on Randall

Reviews 4

JE

Jennifer Hartzog

My 5yr old had to get some cavities filled and had a bad experience with Dr. Waid. This was her first time getting this done, obviously she is nervous, scared and naturally dramatic. I let her go on her own to the room hoping it would be better, and after 10min I went back just to see how she was doing (I mouthed to the hygienist how was she doing, she signaled back ok), my daughter was crying but cooperating (she just received a numbing swap & shot, so pritty normal reaction I think for a scared 5yr old). Then Dr. Waid noticed I was in the hall and tells me next time she needs to go somewhere else I wont do this (mind you I didnt want my daughter knowing I was there because she tends to be more dramatic). I dont say anything but now I go to my daughters side & hold her hand to help comfort her. She still crying but cooperating (to me shes doing fine in this situation considering a dentist has his hands in her mouth and again shes nervous and scared). Apparently I dont think he has the patience because as hes doing his thing hes tell her everyone who behaves gets a prize from the treasure box & at this point youre not getting one (all Im thinking is did he really just say that), then he proceeds to tell her if you keep this up mom is going to have to leave (again all she is doing is crying with her mouth open). So then Im telling her close your eyes love, think of something happy, squeeze my hand,ect I wont leave you. He finishes and proceeds to tell me in the future she needs to be be referred out, then I tell him hopefully we wont have to go through this again, but clearly we will go elsewhere to someone who has more patience and better beside manners with a 5yr old because clearly he doesnt. Instead of being negative towards her or any child try being positive, it might not work because being at the dentist is scary from the start for any child & even adults but being negative definitely wont help. I walk to the front the hygienist that was with us told my daughter she could get a prize (which made her happy, I was grateful because the hygienist was wonderful, I wish I got her name). Carolina from the front gives me the referral, I asked why do I need this didnt Dr. Waid just fill her cavities? She said yes but its for the future if she ever needs it again. I said thank you hopefully she wont but I will definitely take her to someone with more patients with children, she tries to defend Dr. Waid, but I told her you werent in the room and didnt here exactly what hes telling my 5yr old during the procedure, but I can tell you I work at a Pediatricians office and I have never talked to a child negatively when they are already scared nor has the pediatrician we are there to do our job and try to look at the positive because thats what you do for children. If he cant provide that then maybe he shouldnt see kids. Even prior to this just for our (mine, my 5yr old, & 8yr old) cleanings Dr. Waid has been short and not personable like we are bothering him to get our cleanings, hes a dentist its the job he choose not me. So I guess its kind of my fault for taking her to him knowing he doesnt have a good personality.

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SA

Samantha Williams

I visited Smiles on Randall for a cleaning and then visited a second time for a cavity filling. The hygienist was very friendly during my cleaning and made me feel more than comfortable. The dentist seemed okay until he started to drill into my teeth. He informed me to raise my hand if I felt any pain, keep in mind these were my first cavities and I had no idea what to expect. He drilled too far into one of my teeth and I felt an enormous amount of pain I am sure he hit a nerve which ended with me flinching a little, I would say a pretty normal reaction for someone who had never experienced this before. I stayed as still as I could but it was just an instinctive reaction to the pain he caused me. He preceded to yell at me and really show me another side of himself. He was completely out of line and should really show sympathy for what I see as his mistake. Of course it made me feel uncomfortmble and scared but I knew he I had to continue. I was very unhappy with the way he treated me and cant imagine how he reacts to children who I would imagine would be even more scared than I was. I called today about a year later to schedule a cleaning and I as told after obtaining all my info and picking a day and time that I could not make an appointment. I was told it was due to cancelled appointments. I honestly only recall rescheduling once due to work and cancelling another time due to loss of insurance. I was sent a cancellation bill in the amount of $25.00 which I paid immediately. I understand what cancelling does to the business but they should also understand sometimes things come up in life and losing insurance in my mind was a good enough reason to cancel. I was never told I couldnt make appointments again till today a year later when I call? Seems very unprofessional. I spoke to the office manager who just kept repeating that I cancelled appointments but gave me no reasonable solution for the issue. All she could say was that she cant change the computer and that I could just call every morning and hope for a cancellation. This is completely unrealistic and seems as if they are basically telling me we dont want you coming here. I would suggest finding any other dentist office to go to for your needs. Any office would be more respectful and caring than smiles on randall. I have never written a bad review in my life but this place left the worst taste in my mouth and I would hate for someone to be treated the way I was.

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MI

Michael Floyd

I cant tell you about that Waid guy, but I had an awful experience with Dr. Patel. He seemed to be okay doing fillings, but when I had to have a root canal which he did, he tried to numb me three times unsuccessfully, worked on me for about an hour, which was agonizing, STOPPED working on me in order to do a filling and consultation for other patients, and returned to finish me almost an hour later. I was a little unhappy, is a way of putting it. He was unapologetic. Save yourself some stress and find a better dentist (maybe that Waid guy in the other review)

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SA

Samantha Johnson

If it were possible to rate them with negative stars thats what they would get. All of the staff was unfriendly. As for the dentist Dr. Eadie he never introduced himself he just came in and started giving directions on what to do I didnt find out his name until I looked at the prescription I was given. I got a few numbing shots and he started working before they completely took effect then tried to administer more which still didnt do much until after I had left the office. Save yourself some pain and find a different dentist this place is terrible.

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