Dermatology PC

Reviews 3

TR

Travis Smith

I am disappointed by the level of customer service that I received from Dermatology PC in Ankeny. My doctor is great and I am happy with his work. Hes doing a great job. However, upon recently visiting the location in Ankeny for an appointment, I felt as though the staff was less than professional. Upon being called back for my appointment, I was directed to go to an exam room. When entering my exam room, it was clear that the exam room was not cleaned up from the previous appointment because the paper on the exam chair was crumpled up. The person that was helping me worked on cleaning up the paper while discussing my appointment with me. With the questions that this person asked of me, it was clear to me that this person had no idea what and why I had the appointment that I had. This bothered me because it did not seem like any communication was being completed from the time that I made the appointment to the time that I arrived. Given the personal nature of medical services, I would expect medical professionals to treat me like a human being rather than an appointment block on the doctors schedule. As such, upon making the appointment, there shouldve been communication as to what and why I was making the appointment so, that when I arrived, it didnt seem like the staff was completely clueless. Additionally, we discussed the cost of the procedure and whether any or all of it would be covered by insurance. The staff had limited knowledge of this and seemed rather unsure. As a patient/customer, I guess I expected to have a more clearer definition of what things cost prior to actually buying them. If the staff was proactive and actually showed some interest in customer service then they couldve anticipated why I was coming, known how much it would cost me and what impact it would have on my personal insurance, and couldve made the experience more timely and efficient. In the end, because of the way I was treated, I ended up declining any procedure at all. I just wish I didnt have to waste my time on this appointment.

MA

Margery Talley

Very disappointed today in the customer service that I received over the telephone. Upon calling to confirm location of the appointment I mentioned to the customer service rep that my insurance has just changed because of a recent job change and that I do not have a card yet. Person on the phone was very argumentative instead of offering top quality service and calling place of employment or UHC to inquire about the new policy I was told that I would not be seen because I do not have insurance or paperwork to hand them. This is very disappointing because as a patient we deserve to be able to see a doctor and also deserve to be able to be treated with excellence and compassion after all we are the reason they are there. Without your customers there is no job. If they did not want to call and verify information with health insurance I feel they could have billed it with retail and I could have brought in insurance information once seen. After all if I didnt wouldnt they bill me personally and have my social on file to receive payments. This was absolute terrible customer service and if once must visit a location and offer to pay money for their services I feel patients must be treated with compassion and too quakity customer service. Lets not forget while we as health care professionals have a job. I will take my business elsewhere. Thank you for your time and I apologize for myself becoming upset and hanging up.

AM

Amanda H

I went here on a handful of occasions for adult acne that I couldnt get under control. After filling me up with several different medications (mostly antibiotics) I got tired of being given bandaids for a problem that literally just popped up out of nowhere. Was I to be on antibiotics the rest of my life or was someone going to help me figure out what was going on?? After having skin reactions to several medicines and seeing moderate improvements, I lost my faith in the 3 different doctors I saw. I spent hours researching then ultimately self-diagnosing. My acne is finally under control because I figured out the problem on my own when the experts couldnt. It was actually fairly simple and I feel dumb for not figuring it out on my own sooner. Disappointed with time and money wasted here.