Eye Care Today

Reviews 7

KA

kayleigh robinson

Ive never had such terrible, unprofessional customer service from any business in my life. Do not give Dr. Murray your business, because you WILL regret it! I wouldnt return to this office if it was the only optometrist within 200 miles. I had to come here due to a change in my insurance, and this was the only optician around that took it. The initial exam went ok, but after I ordered my glasses it all went downhill - fast. I was the last patient of the day, so I felt rushed as it was. Dr. Murray didnt ask me if I wanted anti-reflective coating on my lenses, and it wasnt something that occurred to me until I picked my glasses up and couldnt see because of all the lights reflecting onto my lenses since theyre so thick. I took them back, and was told that they couldnt do a change in prescription and that I would have to pay another $90 to get my lenses to a wearable condition. I was frustrated but just wanted them to be done, so I paid and was on my way. It took almost a month and a half of constant calling & badgering to finally get my glasses back because they got "lost" for a month and no one knew where they were. It seemed like every time I called Dr. Murray and asked about my glasses, he just wanted me off the phone. In fact, he didnt even know WHY my glasses were being sent off in the first place, even though Id called and explained the situation to him MULTIPLE TIMES! Eventually, they realized my glasses had just been sitting at their lab and hadnt even been touched! Fast forward a few months and Im looking into getting new lenses into an old pair of glasses; I call Dr. Murrays office and ask to have my glasses prescription faxed over to me. I call at noon and spoke with his secretary who said she would fax it over. I patiently wait about 40 mins (a fax takes 3 minutes!!) call back, and Dr. Murray answers. He tells me that his secretary is out to lunch and wont be back for an hour. I explain that Id called and asked his secretary to fax over my prescription almost an hour ago, so I didnt understand why she didnt just fax it over before she went to lunch! He says "Im with a patient right now, so I cant do it". Losing patience, I call back 30 minutes later and speak with his secretary again who says she needs him to sign my prescription before she can fax it, but hes with a patient and cant do it right now. Another hour has passed, and still no fax so I call AGAIN and ask "is this going to be done today?" to which she almost sarcastically replies "yes", as if IM being a hassle. It has now been 5 hours since I first called, and I have still not received the fax. It feels like my prescription is being held hostage because I want to change optometrists.

---

AN

Andrea Swiedom

Although my experience initially was positive with Eyecare Today, it quickly went sour. The receptionist was extremely accommodating with me as I was trying to get a prescription filled for a pair of eye frames as a surprise for my partners birthday. Despite the prescription being expired, the office was willing to send the frames to their lab. However, they lied to me on three occasions as to when the frames would be finished and shipped to my address. A week after his birthday, I was infuriated, to say the least, and to add to the stress, we were leaving the country in two days. Despite remaining calm and even sending my partner to their office to resolve the issue and just get the eye frames (without the prescription) in our hands so we could have the prescription filled within an hour at the mall, they kept the frames hostage! Even after confirming they would have the empty frames at the office for us to take away and deal with ourselves, they didnt have them. After having the receptionist hang up on me and accuse me and my partner of freaking out at her, the doctor finally drove to the lab and picked up the eye frames with the prescription lenses. I think they were just trying to buy themselves time so they didnt have to refund me. After lying to me on three different occasions as to when the frames would be ready, the receptionist finally admitted she didnt know when they would be ready and that there were four frames ahead of our order. I can only imagine how long those customers have been waiting... or are still waiting. I think this optometrist is behind in his payments to the lab and therefore, is unable to fill prescriptions in an appropriate amount of time and lies to customers to buy himself time.

---

NI

Nicholas Weeks

Didnt get back to me for a month about my insurance, so when I went in to grab my prescription so I could get contacts from another distributor he attempted to tell me that if I got them from someone else I would lose my material benefit. A quick call to my insurance company in the hallway revealed that he was lying to me. When I confronted him again he gave me the prescription without incident.

---

AL

Alexis Worn

The absolute worst experience Ive had in all of my 30 years of going to Eye Doctors. No one knows whats going on whenever you call and there is no communication to the patient. I had to call every day for a week and never got any answers in regards to my contacts being ordered. It got so bad that I had to look into going elsewhere and would not recommend this place to anyone I actually liked.

---

TI

Tim Baker

I have been a client for over 10 years . Ordered contacts from them over 2 months ago have been told nothing but lies . Tried to get my prescription to order them myself only to be jerked around & lied to more . Very sad when I have to switch eye care providers just to get taken care of . There is no professionalism .

---

MA

Maine Ninja

Very sorry to give this bad review, but it is what it is. Bought a frame/lens off establishment... and after 3 tries later (1.5 months later)... lenses still not fitted correctly to frame. Nice guy, just not don it for me... must be in denial about quality of work.

---

IB

Ibrahim Bilgin

Its excellent place. I was here for an eye exam.. Very knowledgeable doctor! He spent with us more than one hour and answer all the questions we have . I would highly recommend to anyone who wants to check their vision.. One of the best!

---

---