Cambridge Health Alliance

2067 Massachusetts Ave, Cambridge, MA 02140, USA

Category:	Medical Clinic
Address:	2067 Massachusetts Ave, Cambridge, MA 02140, USA
Phone:	+1 617-575-5570
Site:	challiance.org
Rating:	3.6
Working:	8AM–5PM 8AM–5PM 8AM–8PM 10AM–5PM 8AM–5PM Closed Closed

Location

Photos 7

Reviews 4

ROLEPLAY B2B SELLING

Doctors and nursing staff associated with doctors are great. Very empathetic, responsive and try to help you and put you at ease. Non- medical staff (receptionist, clerk) is rude and unsympathetic most of the time. I was scheduled for a procedure early morning at CHA Highland Ave location this week. When I got to the registration desk on Aug 23rd morning, I was told that the doctor doing the procedure was not my regular doctor but someone else. I approached the receptionist at the Doctor’s office section to enquire why I had not received any information about this change of physician. The receptionist said she had informed by phone the previous afternoon. I told her that we check our voicemail regularly and do not remember getting any voicemail or any other intimation about this change. She just shrugged her shoulders. I did not sense least bit of remorse or contrition by the receptionist about her lackadaisical approach to patient concerns. The physician who performed the procedure did a great job. However, I believe that Cambridge Hospital has the obligation and responsibility to let the patients know in advance if there is a change of physicians for the procedure. I strongly believe that this is violation of patient rights and points to tolerance of callous attitude by your staff.

A Private User

I have been here several times since moving to Boston and the nurses and receptionists are the absolute rudest I have ever met. This is not just on one occasion - I have visited the offices 4 times and they have been consistently rude to the point of appalling. Not only that, I was told that my insurance was accepted there before visiting and even after my visits, but then find out from my insurance company that they didnt know what the hell they were doing and my insurance was NOT accepted there. So, my routine checkups came out to be about $1000. Dont seek service here unless you have to.

Steve Shwartz

Ive only been very disappointed with this service. Ive had a prescription filled by them around 10 times now and 8 of them have had large errors such as sending the prescription to the wrong office, filling out the incorrect date and not notifying me when its available for pickup. Furthermore I just received a letter from a collections agency claiming I owe money to the office however I was never informed of an outstanding balance. I plan to switch doctors offices as soon as possible.

Andrea Haynes

They get you in and out quickly and have great customer service. Highly recommend!