Middlesex County Animal Hospital
| Category: | Veterinarian |
| Address: | 330 Boston Rd, North Billerica, MA 01862, USA |
| Phone: | +1 978-600-0444 |
| Site: | mcahwebsite.com |
| Rating: | 4.8 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–7PM 8AM–6PM 8AM–1PM Closed |
Location
Middlesex County Animal Hospital: A Closer Look at Reviews
Overview
Middlesex County Animal Hospital is a veterinary practice located in North Billerica, Massachusetts. The facility has garnered a reputation for its excellent service, reasonable pricing, and compassionate care for animals. This article delves into the reviews to provide a comprehensive understanding of what makes this animal hospital stand out.
Quality of Service
Compassionate Care
Reviewers consistently mention the compassionate care provided by the staff. The hospital is described as a place that loves animals as much as their owners do. The staff is praised for their kindness and patience, not just towards the animals but also towards anxious pet parents.
Expertise and Clinical Care
The veterinarians, particularly Dr. Rondo and Dr. Bailey, are lauded for their clinical and surgical skills. They have successfully handled emergency surgeries and routine check-ups, instilling confidence in pet owners.
Pricing and Financial Considerations
Reasonable Costs
The hospital is commended for its reasonable and fair pricing. Reviewers appreciate that the staff does not push for unnecessary tests, keeping the bills affordable. One reviewer even mentioned saving hundreds of dollars compared to estimates from other facilities.
Financial Flexibility
The hospital is noted for its understanding of financial constraints. In cases of expensive treatments, the staff has been generous and accommodating, helping pet owners manage costs effectively.
Responsiveness and Availability
Timely Appointments
The hospital is praised for its quick appointment scheduling, even accommodating same-day visits for urgent cases. Waiting times are minimal, both for appointments and in the waiting room.
Follow-up Care
Several reviewers mention the hospital's excellent aftercare services. One reviewer noted that the vet called the next week to check up and answer additional questions.
Facilities and Environment
Clean and Spacious
The hospital is described as beautiful and clean, with a spacious waiting room that allows for social distancing among pets.
Location and Accessibility
Although some reviewers live far from the hospital, they find the drive worthwhile due to the quality of care provided.
Criticisms
Prescription Practices
While the hospital is generally praised for its low costs, some reviewers note that it tends to prescribe multiple medications, some of which may be precautionary rather than necessary.
Community Recommendations
The hospital comes highly recommended from the community, with several reviewers stating that they have recommended the facility to other pet owners. The general consensus is that the personal care and attention provided by Middlesex County Animal Hospital are unparalleled.
Notable Incidents
One reviewer mentioned that their car battery died in the hospital's parking lot, and the staff helped jump-start it. Another talked about how the staff carried their sick dog around for eight hours rather than keeping her in a cage.
By examining these reviews, it becomes clear that Middlesex County Animal Hospital is not just a healthcare facility for pets but a community that genuinely cares for the well-being of animals and their owners.
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Reviews 9
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Ashley Boone
A veterinary practice that loves your animals as much as you do!!! I will try to keep this to a minimum, but its so difficult considering the number of times they have gone above and beyond the call of duty. We have only lived in Boston for a year and have an extremely accident prone puppy, that keeps me in a constant state of anxiety. He always finds new adventurous ways to see his friends at Middlesex County Animal Hospital. They are 20 miles from our home, but the care and service is so outstanding I wouldnt dream of thinking I could find a better group of people to care for our furry children. - Everyone is kind and patient (even to anxious parents). - They dont force expensive, unnecessary tests upon you. - They give you multiple choices, with rationals as to what may or may not be best for your pet. - Its rare to find a vet that understands you arent independently wealthy. - Their prices are reasonable and fair. - If you call, you can talk to an intelligible person about your pet with little time on hold. - If they need to call you back, they do it in a timely manor. - If you randomly show up, they help you. - I cant tell you the number of times weve showed up at 8am (with what I felt was a crisis) and theyve been nice enough to help us. - Weve never sat in the waiting room for unreasonable amounts of time. - My car battery died in their parking lot and they helped me jump it!!! This group of people are so amazing! Its too bad every human cant have a medical team like this!
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Paul DiLuigi
My 2 Dachshunds have been patients at MCAH since their birth 5 years ago. As a pet parent, you always want the best care and treatment for your loved ones and I can honestly say that I have full confidence and comfort in process of care at MCAH! First and foremost Dr. Rondo and Dr. Bailey have provided my Dachshunds with excellent clinical and surgical care. The staff provides great service and Beth always accommodates us the best she can. The office is beautiful and clean, the prices are a value given the quality of service and if I have a question, they find the answer. Two examples of their quality is, one of my Dachshunds had emergency back surgery at 3am on a Sunday at the MSPCA. MCAH helped tremendously with her aftercare, very caring, the appropriate recommendations and very generous with my finances considering the surgery cost 5K. More recently I took my Dachshunds to the "Dog Dentist" in Acton, I was quoted $1,200 - $1,400 just for one of their cleanings! I have no idea why I did not consult Dr. Rondo before? Long story short, my Dachshunds are getting their teeth cleaned at MCAH soon for 1/4 - 1/3 the cost of what the "upscale dog dentist" was quoting us for. Thank You MCAH!
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Dee B
This is the FINEST facility for pet care I have ever experienced for many reasons: 1 - The rates are VERY /affordable likely the lowest rates..and provide the BEST QUALITY CARE in MA 2- The staff is amazingly kind and take time to answer questions 3 - The Surgeon/ Dr.Scott Heckerling is AMAZING and a very kind person 4- They accommodated to see me SAME DAY when I had serious issues with my Dog 5- They NEVER try to talk you into UNECESSARY TESTS to inflate the bill. I wish I could give them 10 STARS .. I live in Boston and happily do the 1.5 drive when my dog is in need because the personal care and attn. they give beats out ANY over priced Boston facility.I have recommended them to at LEAST 30 dog owners I know in Boston and they all THANK ME for telling them about that place!!
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A Private User
I Love Middlesex County Animal Hospital, in Billerica, MA. I went to a vet initially, and I feel they were condenscending, did not give information, just assumed we knew everything... When my new puppy was itching, I knew something was wrong. I was referred to MCAH, and I am so glad I listened to my neighbor... I love Dr. Bailey. Dr.Heckerling is great too, but I always see Dr.Bailey.. She LISTENS, takes time with you... She is so caring, and I trust her 110% with my dog Ben! She has been SO helpful, and kind EVERYTIME when taking care of Ben, and educating us! When Ben was neutered, the girls there gave him "extra attention". Everyone is so nice there, but I really recommend Dr.Bailey!!! Thank you for everything!!!
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Angela Rodriguez
This place was great. They saw my dog that day when no one else could. The waiting room is big enough that your dog is not completely surrounded by other dogs. Every staff member I interacted with there was helpful, kind and efficient. The vet even called the next week to check up and answer additional questions! My only critique is that, while their prices are low, they will prescribe anything they can and act like you must have them. It is a drug heavy vet. We ended up using one of the three drugs the vet sold me. The other two were just precautionary and raised an otherwise very reasonable bill. I should have just purchased the antibiotic and come back for the steroid and anti-diarrhea if my dog needed them.
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A Private User
I have 4 dogs and they all go to Dr. Bailey. She is absolutely amazing! I recently had to put my dog down and they were so sympathetic and the owner Joe had the creamation company waiting for us so that we could have our dog back a few days later. I cannot say enough good things about them. I would travel any distance to have them take care of my dogs, and I am very particular about service providers. When my dog was sick and had surgery, Joe knew she was upset so rather than keeping her in a cage all day, he carried her around...for eight hours! If your are looking for the best care, Middlesex County Animal Hospital is definitely the best!
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kristin rine
We just moved to area and had to make the very difficult decision to end our dogs suffering from oral cancer...I called over 20 places and no one could help us without an outrageous fee, long wait for appointment and heartless comments . Finally, we found MCAH and spoke with Beth, she got us in right away, and fees were reasonable and no hidden charges. We arrived and were immediately taken to a private room and the entire visit was beyond caring and professional, it felt like they had known Lola since her puppy days...Thank you Beth, Kaitlyn and Dr. Bailey.. you are all angels amount us....Kris, Peter and God rest her soul "Lola"
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carolyn soderstrom
This place is too good to be true! I cannot recommend enough for both quality AND reasonable prices. They saved me hundreds (possibly a thousand dollars) over what Westford ER was estimating at 3am that morning. I declined Westford services, and took a big gamble that Middlesex Aniaml would see my cat (without a prior appointment) on a Saturday morning. Not only did they immediately get me in, 20 minutes after they opened, the vet diagnosed, and treated the situation in under 30 minutes. The whole experience was incredible. Client for life, and recommending them to everyone I know!
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Shelley Simon Chase
There is no better place to bring your pets. They are knowledgeable and provide the best care for a reasonable cost. I have been bringing my dogs and cats to Dr. Heckerling since 2000 when he was in NH. I am willing to drive the 30 minutes to still see him. We have been through surgeries, illness, temperament issues and the final decision for our pets when the time came. They are the best!
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