|Address:||83 Shank Painter Rd, Provincetown, MA 02657, USA|
|Working:||9AM–4PM 9AM–4PM 9AM–4PM 9AM–4PM 9AM–4PM Closed Closed|
HORRIFIC EXPERIENCE AT THIS ANIMAL HOSPITAL!!! I brought my three and a half month old puppy in as after some rough play with her brother, also a three and a half month old puppy. I brought her in because at the time, her eye looked swollen and bloodshot. I described the incident to Dr Devincent who during his entire exam of my puppy seemed to be confused and dumb founded at what he was looking at. He did a series of tests and after an hour with my puppy, he couldnt tell me what was wrong with her. The only definitive statement he made to me was that her "cornea" wasnt scratched. Upon check out, I asked the inept front desk person named Jody to please fax my claim form and that days invoice to my Pet Insurance provider Trupanion. About a week later I received word from Trupanion that they were dying my claim because the vet had listed her as having conjunctivitis, a sickness, and not an injury. He prescribed eye drops to her which he said should help alleviate some of the redness and that in time, the minor swelling would go down. During my time with the dizzy dr. divincent he never once mentioned anything about conjunctivitis. He also went as far as to tell Trupanion that the conjunctivitis was spreading to her right eye as well. In the dr.s original reports he also discussed treatment of her right eye which was not the original eye I brought her in for treatment on, it was the left eye. Also, he never proscribed ANY treatment to her right eye. Since Trupanion has waiting periods for sickness and injuries, my dog now has her eyes listed as preexisting conditions due to Dr. Divincents mis diagnosis which now will never be covered under my policy. This animal hospital is a joke. The employees have no aptitude for customer service and the Dr. I spent time with seemed over whelmed and again, couldnt provide me with any information on my dogs eye except, "accidents happen" and "at least her cornea is scratched". However, when it came time for the dr to complete his daily paperwork, and my pet insurance, he seemed very comfortable throwing around diagnosis that he NEVER discussed with me. In short…DO NOT TAKE YOUR PETS TO THIS OFFICE OR THIS VET. There is a place called CCVS in South Dennis that is professional, and will take the time to examine your pet and provide you with a full list of what the problem could be, and what they are treating and how they suggest treatment It is a little bit of a drive from Provincetown, but well worth it for your pet and for you.
We have three cats-two female littermates age 16+ and a handsome orange male tiger age 5. Dr. Hutchings has cared for them as have two other vets and the thoughtful assistants. One of the elder females became lethargic, thin and lost her appetite last fall, and we were afraid we were going to lose her. Dr. Hutchings examined her, determined she was seriously dehydrated, kidneys had shrunk, and took blood tests. Sadie received IV fluid, a drug to stimulate her appetite and suggested changing food to a less protein rich one. Sadie has fully recovered. Her littermate, Lena, had always been thin, had become thinner lately, but was still running up the stairs, eating well, until last Sunday afternoon. She peed on the floor, lay down on her side and began very labored breathing. We watched her chest rise and fall, tried to comfort her, and knew that she was dying, but in no discernable pain. During the night she dragged herself up to our bedroom, lay on the floor and we struggled as we heard her noisy breathing. The next morning, I called and took Lena in. Her assistant took Lena to get oxygen to comfort her, and a few minutes later, Dr. Hutchings came in and told me we had to let her go. She hugged me as I wept, allowed me to say goodbye and was such comfort to me as I faced the inevitable loss of Lena. Now, a few days later, we have received a hand written note expressing Dr. Hutchings sympathy and reassuring us that we had made the best decision for Lena. I am an old fashioned pet owner, no pedigree pets, no fussy care, and no requirements for special medications or extraordinary measures. The loving care all three of our cats have received at Herring Cove over the past 5 years is remarkable and exceeds care they received at Brookline Animal Hospital or Metro Cat-promptly and at more reasonable costs.
Luke John Adams
Overall, the care here is very good. Dr. Sadie is excellent and treats my dog and my daughter’s cats like family members! I did have one very bad experience with this hospital: We had a very bad fire at our home and our animals were inside for the initial fire when temperatures had become so hot that pictures had melted down the walls! Once the fire fighters rescued the animals, our local Animal Control Officer called Herring Cove Animal Hospital to explain that my dog and my daughters cat were in very bad shape and needed IV fluids immediately. She was informed that the hospital was closed (at 3pm on a Thurs) and there was NO on call Vet. available. We were told that we would have to drive these exhausted and shock ridden animals up the cape to an emergency care facility for treatment! The Animal Control Officer was furious because our animals are patients of this hospital! We were fortunate that a visiting Vet from out of town was staying across the street on a vacation. He dropped EVERYTHING on Carnival day to care for our pets and told us that they may not have survived had they not been treated immediately! It wasn’t bad enough that we lost so much on that day, but we nearly lost our beloved pets when there is a local animal hospital seconds away; yet no one there could assist us in a dire emergency!
A Private User
I am from Manhattan and was spending a week in Ptown with my dog, who has arthritis. I chose not to keep her on it consistently to give her liver and kidney a break. I admit, it was my fault not getting her pain medication before the trip, but I misjudged and thought I could get the prescription filled out here on vacation - Many vets do this - Except out here its soooo seasonal they refused to call in the meds - even though I arranged for my vet in city to send fax of prescription. It was explained to me that because they do not have much business year round and many people visit ONLY during summer, if all the tourists came up here to have their prescriptions filled than thats all they would be doing - making virtually no money. So they make it mandatory to have a check-up for your pet. I almost capitulated and made an appointment for about $30, but they didnt have any availability til over a week away! I think this is completely RIDICULOUS! Because they dont have a thriving year round business, my pet has to 1. Sucumb to an unnecessary office visit/check up and 2. Continue being in pain because they wont make money off filling my prescription - though all my paperwork is in order! Maybe someone should open a pet pharmacy out here if thats where the money is!