Southgate Veterinary Hospital

Reviews 8

A

A Private User

I recently moved here from NM and went to Southgate for an emergency appt. for my schnauzers eye. First off the staff refused to admit me until they had secured my records from my previous vet. However, this process took forever because the secretaries were busy talking on the phone about what they were cooking for dinner and their familys latest drama issues. Very unprofessional and uncomfortable. When I finally got to see the vet, I witnessed the most toxic bedside manner. My schnauzer is basically a lab stuck in a schnauzers body, I have never met anyone he didnt like. But this vet instantly put my dog on edge with her insanely loud whining voice. All she did was take one look at my dogs eye and said it was fine. She did not explain anything to me or run any tests, or address any of my concerns. The entire experience was a joke. I cant believe how unprofessional they were and how they had no idea how to act around animals. Oh yea and the best part was, this entire experience was $90.00. These vets obviously are more focused with paying off their vet school bills rather than a new customers experience. My advice to people searching for a vet? Dont go to Southgate. My advice for current Southgate patients? You all must be insanely rich and satisfied with people who dont have a clue about animals.

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CA

Cassie Carlin

My husband and I took our dog here because we found a lump under her chin by her jaw. We had to call 3 times before they answered the phone ; when they answered they did get us in the same day. We had a pretty long wait , when we met the doctor we were presented with a high priced treatment plan. I was not worried about the money but I had an issue when they told we they would see what they would do today bc its 410 and we close at 530. They did do a few tests and the doctor came back with no information in writing and just starting using very large veteirnarian verbage that the normal pet owner wouldnt know. When I asked for the notes in writing and X-rays before I left I was told we close in 15 minutes so we will just email you that. I demanded I get the two illness they thought it would be in writing the vet tech wrote it down on a sticky note and told me to go pay 364 dollars for what I got done. When I went to pay the woman in front of me was upset and requesting her pets information be moved to a different vet. As a dog mom I think of my dog as family and as my kid. I wish this vet and office would look at it the same. My dog is not dollar signs its a part of my family. I want my notes and X-rays and the test results u owe me and we wont ever be back.

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JO

Joe

I took my cat here Roxy for surgery in 2007 services received at that time was absolutely excellent. We recently took our dog (Bear) here in the last month. Our dog was suffering from kidney stones, the person that made Bears appointment was amazing, our dog means a lot to us, and the pain that he was in was really concerning, the receptionist understood our cares and showed genuine concern in scheduling us as soon as possible and voicing her understanding of our concerns. We received prompt care, we received thorough treatment-- that didnt break the bank, just treatment necessary nothing over the top-- least expensive means of treatment were exercised first. Received treatment outcome directly from veterinarian. Our dogs health was treated with upmost care, questions were answered, and concerns were addressed. Bear is feeling much better thanks to their services. Would highly recommend their services.

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VI

Vicki Hartland

We are so very grateful to Dr. Talbot and the staff at Southgate Veterinary Hospital. When it became clear to us that our beloved kitty, Princess, was going to pass on from cancer we were able to have more time with her thanks to the incredible palliative care Dr. Talbot and staff provided her. She had many months of comfort and quality family time with us that, we firmly believe, would not have been possible without the very thoughtful and intelligent Dr. Talbot constantly trying to figure out what was best for her and for us. We are so grateful to him and the wonderful support staff at this hospital. We, as her pet family, received the support we needed during a very difficult time. She was well cared for. We will always be grateful.

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Olivia Arnold

Took my dog, Finn, here for a nail trim today. Im always nervous taking him somewhere new for his nail trim because he HATES getting it done. The receptionists were very helpful and prompt in getting his records from his previous vet. The clinic is very clean and calm in the waiting area. The tech really impressed me with her obvious kindness and patience. She gave me a report once she brought Finn back out to me, she told me he didnt like it very much--which was no surprise--but she did not seem annoyed that he was a difficult patient (which Ive experienced at other vets/groomers). Havent had any interaction with the doctors yet but overall, we had a great experience!

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Jeannine Ridgway

I had a very old "senior" cat who passed away at 24yrs old. He had gone blind about 2 years before that and I took him in to be seen. The tech and Dr. Machtell were so compassionate and helped me to know how to take care of a blind cat. My cat had such a strong will to live and be with his family. When he did start to go into heart failure, we took him in to be put to sleep. The staff was SO wonderful and compassionate and cared not just for my cat, but me also. Since then I have a new cat who is a hunter and they have helped me deal with having my first indoor/outdoor cat. They really CARE about me AND my animals!! I am SO glad I found them! - Jeannine

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Brianne Hoffman

We have gone to Southgate Veterinary Hospital for almost 7 years now. Our cat underwent two eye surgeries there and she was handled with care and love. We were very impressed by the staff at Southgate and how they know both our animals each time we visit. We just recently had to put our dear, sweet cat Molly to sleep and their staff was amazing! As hard as it was to put our feline friend of 10 years to sleep, they were so sensitive to our time with her, the room was quiet and caring and we couldnt have asked for a better staff during such a difficult time. Thank you Southgate for being so supportive and for helping our 4 legged friends over the years.

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AM

Amanda Huggett Hofland

Ive been going to Southgate vet for years now, since 2006, and Ive always been very happy with them. The front desk ladies are friendly and helpful, and the vet care has always been good too. Other than routine checkups and vaccines, my cat was spayed there, and I chose Southgate because they were of the few if not only vets in the area to offer laser surgery, which made her recovery far easier. In all my years and experiences there, I have not once had a problem. Theyve always seem invested in my animals and treat them with the best care. Id definitely recommend them.

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