Western Reserve Veterinary Hospital

Reviews 3

LO

lori williams

After my neighbors (a doctor and a nurse) abandoned 40+ cats that grew to a herd of 60+ cats, i needed a vet who could handle the various health issues we were facing, in the hopes of finding these poor cats good homes. We had taken my sons cat to Dr MacKenzie not long before this, and i really liked her and her staff, so one by one i began taking the rescues. We have faced feline leukemia, feline aids, liver failure, cancer, cauliflower ear, FIP, and a few health mysteries, simply because these animals were neglected so much by the doctor and nurse. We have had to have eyes removed, countless teeth removed, asthma to treat and more. We have had our dogs, including a wicked case of mange on one rescue dog, treated as well. Dr MacKenzie is extremely knowledgeable, but just as important, her bedside manner is excellent. We have had to put over 40 of these cats to sleep over a period of 10 years, because whatever ailment they had could no longer be treated and they were suffering. She has been the most gentle of all the vets we have used when that sad day comes, and i appreciate the calm, quiet environment. She always has a box of tissues ready for me, and she has cried along with me. I cannot say enough good things about Dr MacKenzie and her staff. I wish i could give them 100 stars. (Pictured is Gabby. He was kind of a bully and one of the other cats - probably in self defense - scratched his eye and it had to be removed in June 2016. In spring 2017, this 13 year old cat began limping, and it ended up being an aggressive cancer.)

BR

Bryan Barner

Waited 1/2 hour to get our dogs nails clipped, with a appointment. No one even came in the room to tell us what the delay was eventually we just left. When I called after I got the dog home I got the same old BS "we had two emergencies come in" that doesnt excuse very poor customer service and if you had two emergencies then how come your technicians were sitting behind the counter laughing and carrying on like high school kids? I am done with that place

A

A Private User

Very reasonable prices, no sales pressures, expressions of genuine concern, easy appointments, short wait time - I recommend it with all stars.