Mercy Health - Fairfield Hospital

Reviews 3

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Cheryl Begley

This place is horrible! Went in three times over 8 week period since I was in pain and its the closest place. I had the same symptoms each time, clear fluid dripping from one nostril, body pain especially in my neck and back, and headaches. I was seen by two different doctors and none of them got it right even after I told them what an ENT that I had been seeing suspected. The first time I was literally given the diagnoses of a runny nose (rhinorrhea), probably due to allergies even though I told them this was not allergies and I had none of the usual allergy symptoms and absolutely no nasal congestion. I was told to take nasal decongestant and allergy pills and thats it. The second time was with the same doctor. I told them then that I was miserable and that my ENT believed it could be spinal fluid leaking from a hole in the dura of my brain and was ordering some xrays. They took me for a CT scan and came back with chronic sinusitis. I was also told the body pain could be from that or I could have just picked up a bug.Im not sure how it was chronic then since according to them I didnt have it two weeks before when I was in to them! I was given an antibiotic and something for the body pain, and sent home again. Third and worst visit another two weeks after that. I had an MRI that didnt find anything remarkable ordered by my ENT but he was still going to refer me to a neurologist because something wasnt right. I went back to ER for the pain that was just unbearable. I had a different doctor in the ER this time but Id have gladly taken the first one back even as ineffectual as she was. This one was rude and extremely condescending. He told me without a head injury I couldnt have a cerebrospinal leak. I asked them to check the fluid coming from my nose and he told me they couldnt just look at it and say "Yep. Thats spinal fluid." He told me that I needed a new ENT if mine wasnt going to do anything and "no offense to Dr. Bauer (my ENT) but were all wrong sometimes" I left there with a referral to another ENT and a prescription for another nasal spray. I never filled the nasal spray since I told them on ALL 3 VISITS that I had absolutely no head congestion since this had started. I did however go see the ENT that he recommended for a second opinion. That ENT also said cerebrospinal fluid leak!! I did finally get my call from a neurosurgeon on a Friday morning. Set up an appointment with him for Monday morning and by the following Friday I had surgery to have my brain patched because I had cerebrospinal fluid rhinorrhea or CSF Rhinorrhea. He wanted the surgery as soon as possible since the leaking was getting worse and worse over time and there was a chance I could get meningitis. He also said the MRI (that Mercy Hospital said had showed nothing remarkable) had two different suspicious spots that could be the sight of my leak. He also collected fluid to have tested to see if it was CSF. A part of my brain was pushed through the hole that was as big as a thumbnail Im told. They had to push it back in an patch the hole was tissue from inside my nasal cavity and glue. I am doing well after my surgery but no thanks to Mercy Hospital. They really dropped the ball on this one!! They do not take the time to listen or do what they are supposed to. They are about nothing anymore but trying to get as many people out the door as they possibly can. I was spoken down to by someone who presumed to know my body better than I did myself and made to feel that I was going crazy because they supposedly knew more than me. The only way I would ever return to this hospital is if Im out cold and an ambulance takes me there without me knowing and I will NEVER, EVER recommend it to anyone. Id rather take the extra time to go somewhere else even is its a life threatening situation since being there with their terrible doctors could be just as life threatening!!!!!

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Ashley Doebrich

Honestly the worst experience at a hospital ever. I came in on Saturday morning after having sever neck shoulder and back pain for three days and not being able to move or do my job. I laid in the bed about an hour before someone got to me. Then the first doctor barely tapped on my shoulder and was said " okay I dont think its meningitis" and walked out. Then a nurse came in took my urine sample and gave me some medicine. About an hour later a different doctor came in and told me to stretch more and use a heating pad then left. About 15 mins. later a nurse came in with discharge papers and asked if I was feeling better. I said " No I feel exactly the same" and I asked her about result from my urine test and she said " Well there was blood in your urine so its either your period or your kidneys but we will have to wait and see" I am absolutely appalled that I sat in there for about two hours and paid $250 copay for them to tell me I had neck pain, which was my "official" diagnosis. They said we they wouldnt do any scans or testing unless it got worse. So since they didnt give me any results at the ER I am now trying to log into My Chart online to see the results from the urine sample and I can not set up my account because it is not accepting my social. I called the number on the sheet ant they verified that the hospital mis typed my social and to call them. I called them and they sent me back to the my chart number... I called the hospital back and she transferred me to someone where a guy answered. I said hello and explained that I was transferred and he said in a nasty tone "who sent you here??" I said I dont know then was transferred again and explained to that woman what was going on and was told that she couldnt help me and the people who could wouldnt be in until Monday. She said a nurse might be able to access something so she transferred me to a nurse. I explained to that nurse what was going on and he said he didnt know how to do that and transferred me to someone else. By that time I finally realized that literally no on in this entire hospital has any kind of concern for others and hung up. I am in serious pain still and have been since Thursday and its now Sunday. My job is a very physical job and one that I dont get paid unless Im there and havent been able to work since Thursday. These doctors and nurses have completely disregarded any of those facts and neglected to do their job thoroughly and hopefully I dont end up getting worse because of something they just didnt have time or care to test for. I can honestly say that I am disgusted by everyone there and am baffled that they get paid as much as they do by how little knowledge and concern they show for others.

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Roxanne Witt

I had my daughter at Mercy Fairfield and everything was great. The room was big and clean. They did not allow us to send our baby to the nursery. They told us that either myself or my husband had to be with our baby at all times, even when they had to run tests. So she never left our sight. That made me happy because my older daughter had spent a couple of hours in the nursery at another hospital and they fed her a bottle of formula when they knew I was breastfeeding exclusively. The doctors were awesome, the nurses were awesome, I have no complaints about the hospital for that trip. 5 stars My daughter who was six months old broke her arm (just a fracture so it was hard to figure out what the problem was by ourselves). We took her to Mercy Fairfield because its less than a mile from our old house. The doctor tugged on her arm, then acted like I was crazy because she wasnt crying. I finally got through to him that she only cried when you turned it certain ways. They x-rayed it and didnt find anything, so they wrapped it up and sent us home. We knew there was still a problem, so we ended up taking her to a Childrens Hospital Urgent Care. They ended up getting the results from the hospital and the radiologist was mad because you could clearly see that there was a fracture (I could even see it, and Im an engineer, not a medical person.) She ended up getting a cast. Moral of that story: Never take a kid to Mercy Fairfield. 1 star My mom was recently diagnosed with pancreatic cancer while at Mercy Fairfield. She spent three weeks in the hospital before they figured out what it was. I would give about 3 stars for that trip. My mom had surgery yesterday to have a plastic stent removed from her bile duct and replaced with a metal one so that she can have radiation treatments for her cancer. She went to the ER last night because she was in horrible pain. The doctors and nurses in the ER were so rude to her it was unbelievable. They said there was nothing wrong with her and acted like she was just there for pain medication, like she was some drug addict or something. My mom had just had surgery, she looks so sick because shes been doing chemo, she has no hair and she was in horrible pain. I understand that they couldnt find anything wrong, and I can even understand them being hesitant to give someone whos already on a lot of medication even more pain medicine. But they were just so rude and horrible to her. Heaven forbid it be their mother laying on that bed. Maybe they would try to be more understanding. 1 star for this trip.