Penn Presbyterian Medical Center

Reviews 6

B

B Burg

Terrible signage, directions from personnel were erroneous over and over, difficult to find public rest rooms, non-compliant rest room door knobs, food before noon in cafeteria unpleasant, no idea what kind of cardboard muffin I had two bites of. I have been to many hospitals/testing facilities/physicians office buildings and this was by far my worst experience. I was sent literally on a twenty minute circular endeavor just to get to my procedure. First directed to wrong entrance, then to wrong area for test and registration was bypassed, then had to back track all the way back to entrance and beyond to register. Steps then retraced to procedure site. Only rest room near that was locked. Back on first floor only rest room had a door that did not lock...thus I walked in on another person . Finally found, after much direction , a public restroom in a patient area. It had round door knobs...mostly impossible to open without touching them with hands. Then another long and winding route to elevators. There is an entrance close to parking garage....but this was not disclosed when directions were given to me when appointment was made. Much of the run around would have been avoided had I been directed there as this is where registration is located. All personnel were pleasant and tried to be helpful. However, most of them were nearly as lost as I was in relation to locations of anything. My half day at this facility was very unpleasant. The $10 parking fee was outrageous, as well. I would strongly advise against using this location at Penn med.

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NA

Naomi Fiordimondo

4 hours of my life Ill never get back. I picked Presby because i had heard good things and their waiting room was almost empty compaired to HUP. The staff was super nice despite being over taxed and out of space. But i waited 90 mins before I was taken back - to a bed in the hall. (There was a printed room number above it along with 5 or so other beds in the hall effectively doubling their "rooms". All rooms & beds were full.) While i waited, the fire alarms went off for the better part of a half hour while the staff just went about things with out even acknowledging the sirens and lights. An elderly patient in a nearby room called for a nurse for 15 minutes without any nurses even walking by any of the rooms. When I flagged down someone to help her, they whisked her away quickly shortly after checking on her. Not a good sign. Then when the Dr. Finally came to see me (another 90 minites later) it was a rushed, disorganized and unfruitful experience. AND I still need to go somewhere to have my medical issue dealt with because, at the end of this all, the Dr. said it was fine and put a bandaid on it. Uh... really? (PS No One wanted to see my insurance info and no one ever registered me nor did I sign anything. I asked about it but they just handed me discharge paperwork and sent me on my way.) - 2 stars for the staff trying. No stars for the constraining systems they are operating with in.

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DE

Devon Estes

The nursing staff was great !!! HOWEVER, I WAS ROBBED WHILE IN THIS HOSPITAL. MY PURSE SAT IN OUR ROOM WHILE MY FIANCE WENT INTO SURGERY FOR A SHATTERED HEAL, AND WHEN I RETURNED $100.00 WAS TAKEN FROM MY WALLET. ABSOLUTELY DISGUSTING AND DISGRACEFUL STAFF THERE. THEY GIVE YOU PRIVATE CABINETS IN YOUR ROOM BUT TRUTHFULLY FOR WHAT ? WHAT THEY TOLD ME WAS " they asked the nursing staff if anyone saw it and they did not" I GAVE THEM SPECIFIC TIMES AND DATE OF WHEN THIS HAPPENED and asked " Well did you check with the other staff like environmental, food, etc..." THEY SAID " We dont do that cause we wont accuse anyone". THEY WOULDNT EVEN ASK THE STAFF WORKING THAT DAY !!!!! THEY ALSO SAID IT WAS NO CONCERN BECAUSE I WAS NOT THE PATIENT BUT A VISITOR.I MID AS WELL HAVE BEEN THE PATIENT , I WAS THERE WITH MY FIANCE DAY THROUGH NIGHT OUR ENTIRE STAY. ALSO LETS BE HONEST IF YOUR THE PATIENT, WHEN IN SUCH A DISORIENTED SITUATION AND STATE OF PAIN, WHO REMEMBERS OR EVEN THINKS TO BRING ALLLLL THEIR STUFF DOWN TO THE ER/XRAY/CATSCANS, ETC...,NOT THAT YOUR EVEN GIVEN A SECOND TO GRAB YOUR THINGS WHEN ANY OF THE NURSES OR TECHS COME TO GET YOU FOR TESTING ANYWAY. The lack of effort and care that I was stolen from was mind blowing, disgusting and enough to make me NEVER recommend anyone there , EVER !!! IF YOU WOULD LIKE A DISTRUSTFUL HOSPITAL AND STAFF OF THEIVES, THEN GO HERE !

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LA

Lamont Jones

My experience sucked!! I spent, so far, 5 hours sitting in the hospital waiting room to see an actual doctor, all the while in a lot of pain. There were people here in the ER when I arrived of course, but it shouldnt take 5 hours to get into a room and bed in the hospital! Whats the point of the thousands of dollars in hospital and ambulance bills when I spend most of my time NOT BEING TREATED!!!??? They suck at this hospital and if you wanna go somewhere to actually be TREATED, this is NOT the place to go. No one is around to answer questions, no one is coming out every so often to give any of us patients reassurance, no one is actually doing much of anything from the patients point of view, except sitting around and running their mouths while people are spending entire work shifts sitting in these uncomfortable a** chairs waiting for someone to take them back into a room for a quick pill pop and send off home. If Im in the room for less than an hour after spending 5 hours in the waiting room, this place is horrible and isnt doing their job correctly. Very VERY VERY bad hospital to go to. I DO NOT RECOMMEND!!!!!

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GO

Private User

The nursing staff is great! Most doctors are great! However, there was a PA in this ER department who walked in the room extremely rude, without asking any questions, assumed the patient was here for pain medication. While she had a chart in her hand, she assumed again, without asking the patient his name DOB or any other necessary questions before speaking with the patient. She was loud, rude and very humiliating. There were patients and visitors in the hallway and it was extremely embarrassing. We wanted to leave before we were even able to get the necessary treatment such as xrays etc. We decided to stay due to the Ortho team we are currently working with. HIPPA and showing care and concern for a patient is something most of the employees here could use some training on. The PA I am referring to in this post is an older woman with short gray hair and glasses.

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J.

J. Marcus

for organ failure, gun shot wounds, and broken bones they are GREAT. but dont expect good care unless a tenured teaching doctor is called in and takes interest in your case. the er drs. are over worked - HORRIBLY undertrained - and just looking to finish residencies to get a job giving flu shots somewhere in a quite private pratice. the er doctors here could miss Staph Ebola or any disease google does not remind them to check for. basically dont expect much more than a low cost urgent care facility, unless a sharp resident admits they dont know but maybe should and calls in senior staff. this once happened to me and i recieved the best care in my life from penn while they unsuccesfully searched for what caused my sudden organ failure. true even their best couldnt figure much out - but the senior drs WILL try - bless thier little hearts.

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