Harwood Oaks Animal Clinic

Reviews 7

LA

Laci Taylor

The owner/vet is very rude and practically forces you to purchase her holistic products and makes you feel like a stupid and terrible owner if you dont. Our dog has a bad heart murmur and will have seizures and instead of heart medication all she gave him was some cardiac support powder for his food and his seizures continued. We tried a different vet who immediately put him on heart medication and his seizures stopped. He has terrible allergies and will break out in hives and chew and itch until he has open sores all over his body and she refused to give him the cortisone shot he was receiving from the other vet that would clear it right up. Instead she insisted we buy her expensive holistic all natural products, and we spent $400 on products that did not work at all and our dog continued to suffer. They ran the other vet off that was actually helping our dog and now she is your only option. She is very rude and looks down on you if you dont agree with her methods. We have nothing against her products, they simply dont work for our pet and we refuse to keep him with a vet who cant put the animals health and comfort ahead of her pride because she is determined to make everyone follow her philosophy. If thats all shes willing to prescribe they need to advertise that and let you know up front instead of wasting your time and money and making your pet needlessly suffer.

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A

A Private User

This is the only clinic in the area I have found to really listen to my opinions and desires for my pet. We feed a biologically appropriate raw food diet and want to minimize chemical exposures. We prefer to educate ourselves before making decisions and are given the time to do so with this vet. They are not your "do it my way" type of vet. We were adopted by a little dog and knew nothing about him. The staff have been considerate and spent the time to educate us about the upcoming decisions on diet, vaccines, and care for our new little pup. The facility was clean and the hours are great. We did not feel rushed or pressured during our visit. The staff genuinely seems to like our pets and care for them. Some staff behind the desk are not as personable as some people may desire but hey we all cant be rainbows and sunshine all the time. I liked everyone I have dealt with even if they did not greet me with a big ol Texas smile and warm greeting. They do their job and do it well. Comment on "Overly expensive and suggested procedures that arent necessary." I found suggested procedures were just that...a suggestion and then I could make an informed decision if the pros outweighed the cons. This vet may be more expensive but I found the cost worth it to get to express my desires and have them actually listened to. Dr. Peterein and Kendy have been wonderful.

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Donna Vincent

This vet treated my cat for kidney infection in September, filed my cats records under the wrong name, and then when I brought my cat back in again 6 weeks later in DIRE condition, told me that my cat was never seen there and that they thought I HAD THE WRONG VET. The receptionist told me she thought I was confused about which veterinary clinic I had originally taken my cat to. The vet did not remember treating my cat. While my cat was there in dire condition, the receptionist would not admit they had made a clerical error and misfiled my records and invited me to come back in and pick up my cat. Later, when I told them the exact day that I came, they were able to find the misfiled records, but THEN told us that we told them the WRONG NAME. LIKE WE DONT KNOW OUR OWN NAMES. I didnt feel like I should leave my cat where they dont remember treating him, cant find his records, and then accuse me of not knowing where I am or my own name. The cat was dire, we were lucky to get into another vet who said that HOAC should have treated him immediately. Seriously, worst experience with a vet ever.

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Kelly Shaine

Customer service and communication and staff knowledge very poor. They booked an appt. for me on a Saturday for a new puppy visit, since I work during the week. Was then called a few times during the following week with a message that she had a couple of questions.since they didnt answer the phone after my work hours I didnt find out until the Friday before my appt. that they dont DO "Holistic" exams on Saturdays. ( I never asked for a Holistic exam) but was told I had to re schedule for next Wednesday which I couldnt do. After 2 of the staff members couldnt explain the difference of the regular exam and the holistic exam to me, I requested that the dr. herself call me back wanting a justification for the $100. cost difference in appts. They assured me that she would and she never did. Its one thing to have a good dr. but her staff is who will reflect how your overall care and experience will be. I decided to go elsewhere even though I would have to start over with researching a new Vet.

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A

A Private User

If "high quality" means high price... well the shoe fits! I understand that you get what you pay for, however, did they really exceed my expectations for a "high quality" vet!? The answer is no! I come in, I sit and wait for a half hour, patiently! The staff is friendly "acting". I say acting because they (some of them, maybe not all) dont come across as very sincere (or even nice). Everything is OVERPRICED. I leave feeling overcharged and under appreciated! You buy a Mercedes.... you want to be treated like you bought a Mercedes. I feel like I just bought a Ford Fiesta but paid for the Mercedes when I come here! I have since taken my pet somewhere else where I feel appreciated and not overcharged. On a positive note, the vets do seem to be knowledgable. Sometimes I didnt feel that they were as thorough as I would have liked them to be. Thanks for taking my money.

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Jennifer Lee

DONT GO HERE. The people her seem nice but are completely scam artists. They charge you for every little thing and make you feel like your dog needs more than he really does. My dog did not get one of his puppy vaccines and had kennel cough three times, then I called the vet and the rude lady on the phone said, It looks like we made a mistake, he didnt get the bordetella vaccine. Ill have the manager call you and hung up on me. I spent over 800 dollars in vet bills because my dog continued to get sick, all to find out its cause they did not give him one of his shots...The main one that prevents kennel cough! This place has gone downhill since when I first started going there years ago. Its in your pets best interest not to take them here.

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A

A Private User

If you are nervous about who to trust with your beloved pets life and health, this is a good place for you. If youre more concerned with the treatment of you pet than you are about whether you are treated like a queen for a day, then this is the place for you. (Mercedes, really?) Kindy, you were so good to me and Mycah. It hurt me so much to let her go. Ive wanted for a long time to express my gratitude for all that you did. Its been three years and four months. Ill never forget everything you did to make her passing as gentle and smooth for her AND for me as you all possible could!! Words cannot express, I suppose thats why its taken me this long to say it but, deeply, Thank You, to all of you there!

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