Broad Street Veterinary Hospital

Reviews 6

FS

fstop people

After a few separate issues with these people, its time to find someplace new (not to mention more affordable and professional). 1st visit: after just adopting my dog from the spca she developed a bad case of kennel cough. So I take her in with my old roommate since he had been there before. The vet (a southern gentleman) insisted on taking her in the back to administer medication (why they couldnt in the room IDK) and then tells me to give my dog Whiskey to ease her sore throat. Whiskey? The worst possible kind of alcohol to feed a dog? Its poison! 2nd visit: Just a routine checkup and updated vaccinations. There was a mix up on whether my dog had the bordatella updated as it wasnt on the printed receipt. I went back in to ask if she got the shot or not as the vet earlier told me he was giving her the vaccination (again they insisted on taking my dog in the back so I did not see). Did she get it twice? I also realized I was under my old roommates name from the 1st visit and was told I could set up my own account, under my name, so I left my contact info with the front desk. 3rd encounter: This time I called. I have felt uncomfortable with them and wanted to change vets so I call for my pups latest vaccination info. Lo and behold, they never changed my info and I was still under my old roommates name. The kicker... the contact info and address was mine but under his name. So now Im told my dog of 4 years isnt mine and its illegal to send vaccinations to me. I work in the dog industry and I call for vaccinations all day long to vets across the country. Even after offering to show proof of her adoption with my name, receipts from their own office with my name, and pictures galore of her and me... she still isnt my dog. "Maam it isnt your signature on the paperwork." I have been the only one taking her in and never had anyone ask to sign paperwork for my dog. Unprofessional! Not once. Not twice. But three times. Movin on.

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Got Yarn

He wanted to AMPUTATE MY DOGs FOOT...Brought my beloved dog to West Broad Vet as a new patient, she was lame and I had seen some blood on her paw. I told Dr Rose that she has a history of arthritis. He said he thought the blood was ink! I asked the assistant if they used a magnifying glass and the assistant said they didnt have any! They took an Xray, told me she had BONE CANCER and wanted to AMPUTATE! He took more xrays and said she was lucky it hadnt spread yet. He also took blood-work $$$. I asked about recovery and long-term implications of having part of her foot amputated and all he said was "Dont worry, shell be fine, we do this ALL THE TIME!" I forked over $900 that day and up to $2000 for the surgery they eagerly scheduled for 2 days later. The next day I took her back to our old vet Dr. Creasey at Powhatan Animal hospital. She recommended new xrays, the quality of the one Rose sent over was POOR and only 1 foot, she said both feet in the same picture doesnt cost any more and she wanted to check them both out. Dr. Creasey was pretty sure it was arthritis. The bleeding was from a toe nail and she bandaged her up. She wanted to be sure about the diagnosis and treatment so she had a radiologist look it over and they sent a report concurring it was arthritis! GOOD THING I DIDNT LET HER GET BUTCHERED ON BROAD ST! That would have have CRIPPLED HER FOR LIFE! If you dare to bring your pet there, get a second opinion if they want to operate on your pet - its a cash cow!

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A Private User

The BEST Veterinarians in the ENTIRE galaxy!!!!! IT donest matter if you get Dr. Rose (aka Old Hot Vet) or Dr. Hister (Young Hot Vet), both have incredible people and animal skills! They provide incredible service and value for your pets and the business is run so smoothly. I switched to them about five years ago after I got fed up with Vets who not only charged an arm and a leg but also made me wait considerable amounts of time for appointments as well as picking up animals after procedures. There seemed to be a service/management factor that was lacking in their practices. You dont get that at Broad St. Vet. They also try and save you money whenever they can. I have had three geriatric pets in the last three years and pain/arthritis management and a two-tumor removal surgery (1200)is a chunk out of my monthly budget. They call in a perscription that I can buy from Walmart for $4. My pets and I LOVE Broad St. Vet and cant say enough GREAT things about them. Keep up the SPECTACULAR work! We appreciate it!

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Henry Howard

Ive always had great experiences at Broad St. vet. From when I first brought my boxer there, they were extremely friendly and knowledgeable. You can clearly tell that everyone who works there, especially the vets, really cares about animals. Their pricing is fair and reasonable. They clearly communicate whats wrong with your pet, even if your pet has something serious, like my boxer who was diagnosed with terminal cancer. The vet was very compassionate when he described my dogs situation and gave me some much appreciated, honest feedback about life expectancy/treatment options. When my dog finally passed back in January, they sent me a card signed by all the staff with condolences. This was honestly one of the sweetest gestures they could have made. Ill always take my pets to them from here on out.

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Chelsea Lahmers

I cant give Broad St Veterinary Hospital any more stars, but I would if I could. First and foremost, its great dealing with a vet that knows pit bulls and is happy to deal with their quirks...my guy gets his own room the moment he walks in teh door, which us avoid spastic barking in the waiting room. Dr. Hiser gets down on the floor with my dog instead of hoisting his wiggly butt up to the table, a big plus in my book. Hes very down to earth, gives excellent real world advice, and keeps up on what is new in diets, exercise, etc for my guy. I dont have to wait long for an appointment and he always sticks to the estimate. The rest of the staff are helpful and the place is clean as a whistle. Last but not least, it doesnt hurt that Dr. Hiser is easy on the eyes, if you know what I mean.

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Marjorie Baja

Went here for my first puppys exam and vaccines today; i saw Dr Tucker and he is very friendly and helpful. We were welcomed warmly and even had our own room to fill out initial paperwork in. My dachshund puppy is 15wks old and had a little accident on the floor and intake was very understanding and even cleaned him up! Dr Tucker talked to me about housebreaking, diet, crate sizes, and neutering. We left with rabies certificate and tag, a puppy kit that included One dose of Heartguard, flea and tick preventative, coupons, and even lil Bullets nails were clipped free of charge. I will be coming back here for all of my puppys needs from now on, even though I live in Petersburg! Highly recommended!

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