Diamond Veterinary Hospital

Reviews 3

CO

Courtney Richards

I have waited 6 days to provide this review to wait and ensure I felt the same as I did the day I walked out of Diamond Veterinary Hospital. It’s unfortunate that I do continue to feel strongly. My 12 Year old Saint Bernard Savannah passed away in her sleep on Saturday, July 8th. As my Vet’s office was closed for the weekend, we took her to Diamond. They provided pricing for her to be privately cremated ($276), and they advised it would be “7-10 Business days” and they would call us as soon as the ashes had arrived. As can be imagined, losing your best friend of 12 years, not matter how old, is devastating. Our home was empty. It was quiet. We were waiting to have her back somewhat in our presence as soon as possible. But there was no call. I finally called them on Thursday afternoon, July 20th. The girl that answered the phone let me know that Savannah had been there since Monday, and she responded “I don’t know why someone didn’t call [me].” I advised I would be there in a few hours to pick to her up. I arrived and a young girl in purple scrubs assisted me. I said, “Do you know why I wasn’t called when she came in? She just shrugged her shoulders, and went and got the box, and said “Here you go.” I said, “I’ve got to say, this is very disappointing that I wasn’t called when she came in. We paid almost $300 to have her privately cremated.” I had tears in my eyes as I said this just thinking about it. She said, rather flippantly, “Well, it’s a good thing you called. It looks like the person assigned to that got sidetracked and never finished the list.” I responded with “It doesn’t seem like you are very sorry, or apologetic. This is my family.” Her response was to shrug her shoulders, wrinkle up her nose, roll her eyes, and say, “I’m sorry?” What appeared to be an office manager looked on from another opening, but she said nothing, and only looked up towards the ceiling. I was shocked at the callousness of the employee and her treatment considering the circumstances and the environment. I just can’t imagine someone acting like this in a 24-Hour emergency veterinary hospital. Not only with me, but potentially several other customers awaiting their pets ashes? I would think (no facts to back this up) that at least 25% of pets taken to an emergency hospital don’t make it back home. I’m sure each trained veterinarian is excellent at their job and does whatever they can to save each animal. But what about the animals that aren’t saved? Or the people in the waiting room awaiting word on their family member? Is this how they are treated? Like their pet – that we are all spending A LOT of money on - aren’t really worth their care. I would never subject anyone going through the anguish I did with the flippancy that I experienced. Going over the situation and her response, I tried to make an excuse for her. Maybe she had a bad day. But anyone with customer service experience knows to just apologize profusely for the error – that’s all we need as we grieve. My best friend sat on a shelf by herself waiting for me to pick her up. And it certainly sounds like nobody cared – Not the flippant purple scrubs employee, the MIA employee that was supposed to call me, nor the woman that appeared to be the Office Manager. How can I take a pet there in the future if I don’t think they really care? It’s a terrible image for a business that should be in the business of caring. In the big picture, this small to the average person, but to me, it’s an indicator of a much bigger problem. Lack of caring in situations such as this does not provide me with any trust in this business. And they will no longer have mine or that of my friends.

A

A Private User

Im reluctant to even give them one star. I took my dog there twice for emergent situations. She sat and suffered for almost an hour both times because they wanted to make sure I could pay the entire amount BEFORE any treatment. Both times they tried to talk me into euthanizing her, talking about "quality of life." The first time the vet (Annabelle. ___) actually complained about having to due (minor) surgery at 5:00 pm on a Saturday, even though she was there on duty for the day!!!! After all the talk about putting her down, she came home and thrived for several years!! The second time, my dog came in severely dehydrated from throwing up and again they wouldnt even BEGIN treating her until the money came first. My dog suffered without any initial treatment while waiting for an hour. They again talked about euthanization again, and said shed die if she went home anyway. I didnt know what to do, and they were pushing me, and asking for money at the same time. She went down, and I was SO SORRY. Another vet told me she could have lived with medication. The support staff is very good witth the animals and seem to love them, but the VETS are cold as ice, dont seem to care about your beloved pets as family members, think nothing of killing your pet, and the bottom line is MONEY. They will wait for as long as it takes while you approve the entire expense up front, or they WONT BOTHER TO TREAT YOUR ANIMAL. I asked several times if they would just let her die because all I could do is make payments, and the vet just shrugged and left the room. No pay, no treatment of any kind. Period. Im sure glad these vets are not pediatricians. Theyd let your child (which is basically what your pet is, right?) die if you couldnt fork over $400 BEFORE they even look at your child. OH! And, while the exam is happening, dont mention any symptoms other than what the pet is in there for, because they will actually charge you for another visit if they have to do something as simple as sniffing your dogs ear to see if they have an ear infection. Sniffing, not even looking!! And, they dont warn you about the cost first. Any prescriptions are the biggest order they can give you, again without any warning. Huge bottles of stuff at hefty prices, all ready to go with your name on them. More than youll ever need. No pre-discussion. Dont go there. They shouldnt be in the biz. They are out to make money, not save pets.

MA

Madison Morton

Please, save yourself and your pet, and do not EVER let these people treat, or perform any routine examinations on your beloved animals. Before my mini Aussie puppy received all of his parvo vaccinations, he unfortunately contracted the virus and got very sick very quickly. I made the mistake of taking him to Diamon Veterinary Clinic, where he tested positive for the virus, and the vet tech that performed the fecal test was nothing short of cold, cruel, short, and lacked any advice aside from euthanasia. She told me he had only a 20% chance of surviving even IF I chose to admit him for $1000 a day (and said it may take WEEKS!) But she didnt give him any medications, she didnt give him any IV antibiotics, fluids, anti-nausea...she did nothing. She recommended nothing. She went so far as to make me feel guilty for choosing to take my dog home with me instead of leaving him there to be put to sleep! I was devastated, I took my puppy to Value Vet, and I believe the staff there saved my little guys life, and Im happy to say hes alive and well today. No thanks to the awful vet tech (blonde, early twenties, mean as they come) that I had he misfortune of meeting that night. I didnt even get to see or speak to an actual veterinarian either, which I found pretty sad, considering how much more they charged me than Value Vet charged me for going above and beyond the call of duty. Please, do not let these people talk you into cutting your furry friends life short when it doesnt have to be.