Madison Veterinary Specialists

Reviews 9

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Susan Deegan

I brought my dog in on August 20, 2016 because he was experiencing shortness of breath. I walked my Wesley, a rough collie, in the office with the aid of a sling because he was having some hind leg weakness. They wanted to keep him overnight for hydration, a chest xray and labs. I thought that sounded reasonable. They called me in the morning, Aiugust 21, 2016, and said he was fine and they wanted to give him some IV hydration so I should call in the afternoon to see when to pick him up. I called and the vet told me the same thing except he added he is not eating or drinking. He didnt know why Wesley was short of breath but I should see a respiratory specialist on Monday. He said I could take him home. My friend called the vet and they decided he should be treated at UW Vet School because a respiratory specialist was there. and we had to transfer him. We went to get him. They brought him out on a stretcher with his mouth wide open gasping for air. We rushed him to UW. His heart stopped after we got there. My friend called MVS after his death and MVS blamed it on the car ride. It took me 3 weeks to get his records. They never told me RESPIRATORY SPECIALISTS DO NOT EXIST IN THE VET WORLD! THEY NEVER TOLD ME he got 2 different IV narcotics! They never told me that his potassium level was very low, 2.8, and they supplemented it but never rechecked it. They never told me he never got oxygen. They never told me he was not on a heart monitor. They NEVER TOLD ME his Heart rate was 176 at one point and they didnt recheck it for hours later. There is much more they didnt tell me. If they would have told me any of these things or what they were doing to him, I would have snatched him outta there. This was the worst experience of my life! If you love your pet you will not take him/her to MVS!

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Tanya K

I found the entire team at Madison Veterinary Specialists to be experienced, calm, and compassionate. I was very upset when my 11 y/o Akita tore her CCL; she was basically just lying on the ground and couldnt walk. My regular vet (indirectly) recommended Dr. Silbernagel as someone experienced in TPLO surgeries. Dr. Silbernagel was professional and explained the operation clearly, and Nicholas (vet tech) was also supportive. A big thank you in particular to Cassandra, a member of the surgical team, who went out of her way to make sure my dog didnt feel abandoned when I left her there for the surgery. Yes, a TPLO surgery is going to be expensive, but Im glad I had it done, and Im glad that it was with Dr. Silbernagel and his team. My dog looked dazed and distressed from all the post-surgery medications, but her knee seems to be healing nicely, and we can go for short walks again. I do suggest that you look over the bill before paying b/c there was a slight error. (The norm is to be charged for a $50 supportive sling to help the dog walk and a "cone of shame," but my dog never used either. The ladies at the desk were very nice about refunding the charge.)

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Alicia Netzer

Dr. Silbernagel, Dr, Bates and all the staff have been wonderful for my fur babies Ruby and Kona. We take Kona to give blood as a donor which is wonderful that they do. They are so sweet with him and he gets so happy to see them. Ruby was diagnosed with bone cancer and they were all very supportive and helpful. Dr. Silbernagel did the surgery and kept me updated and I felt very informed with all options. He did a wonderful job and Ruby recovered great. He is there to answer any questions, is always checking in and really cares about Ruby. Dr. Bates was very informative on the options and helped us to understand what was out there and that no matter what we did it was ok. We never felt pressured or like we were making a bad decision. She would check in on Rubys status which was so thoughtful. It has been a blessing being able to take them there.

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Kayla Fochs

They overcharged us horribly. We had gone to a different emergency hospital in Middleton and got a pain medication for my cat a couple months ago. My cat got sick again and we tried this emergency hospital, and got the EXACT SAME medication but they charged us literally 7 times as much. I questioned the price difference for the exact same prescription and did not get a call back for 3 days. They basically said they charge more, and to get over it. The doctor also did not think my cat needed the pain medication in the first place, so she sent us home. Only for us to have to come back 3 hours later because my cat was still whaling in pain. Ridiculous. Go to Veterinary Emergency Service in Middleton instead.

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Samuel Schumacher

The assistant kept referring to a doctor that he kept having to duck out to ask questions to but who we never saw. More time was spent trying to pressure us into additional services than diagnosing and treating the cat. They were very timely in offering us three separate invoices with varying amounts, but as I write this, we have been waiting for 10 minutes for the technician to return with the answer how long should we keep him on a medication he printed us an invoice for. The examination was mysterious, they did not provide us with any of the measurements that we paid $80 for. The final printout for administering medications was helpful, but we felt very pushed into additional services.

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Chris R

Although pleasant to speak to and work with, extremely slow and unresponsive on follow ups. The diagnostic and continued follow ups were extremely delayed and required me to pester and beg to keep the ball rolling, always with the same answer that they were too busy and would try to call back (generally, they wouldnt). Meanwhile my dog continued to go untreated and his general health spiraling downhill - the lack of follow up or sense of urgency as he suffered was extremely frustrating. Seemingly significantly over priced, you will not get what you pay for from a service level. Avoid if possible.

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Jessica Jean

Brought my dog in after a terrible fall and I was extremely distressed, scared and had no idea what might be wrong with him. The whole staff -- from front desk to techs to the doctor -- was really helpful, welcoming and did so much to alleviate my concerns. We were seen promptly and we really felt cared for, that our concerns were valid and everyone took the time to do a thorough evaluation. WONDERFUL knowledgeable clinic, would recommend to any of my animal-loving friends! Thank you MVS!

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Greg Griffin

Took my cat in for a non-emergency visit to get his eyes checked out. The place was easy to find and is beautiful inside. The waiting area was comfortable, the staff was very friendly and the vet and techs were extremely knowledgeable, to-the-point and fun to talk to. I am so happy we discovered this place. If there was ever an emergency with our cats, I would feel very comfortable taking them to MAdison Veterinary Specialists! Thank you!

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Theresa Smith

We had TPLO done 2x. We love Dr. Silbernagel and the staff. Dr. S has great bedside manner, preps you for whats ahead, and did a great job getting our dog back to running around. Hes made a full recovery from his first knee and is nearly there for his second. We would take our dog to them for anything major, its worth the driving distance. Cant say enough good things about them and our experience there. Highly recommend.

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