Exotic Animal Care Center

Reviews 9

LA

Laura S

Dr. Kanfer and her staff KNOW what they are doing. They are real experts in taking care of your rabbit and they will take care of your rabbit and pet... but you need to have the money for this place. I have sent my bunnies here for emergencies and regular check ups. My rabbit gets a lioncut here once in awhile. They are the only place nearby that do lioncuts and they do a good job. I have both a fuzzy lop and a holland lop. My boy has a lot of digestive problems. Hes been to the ER many times here and at VCA Arden. Hes also a senior bunny. My girl is currently in the ER right now for a stomach problem and needs a haircut badly because of matting. They are both my life and I can afford to take care of them. Dr. K and her staff are super knowledgeable and care about their pets. Dr. K owns rabbits herself. Dr. M knows about rabbits too. She was helpful with my baby boy. Shes more of a bird specialist tho, but she knows a lot about rabbits. The hostess and the nursing staff are also caring and really nice. Kim is amazing. I love her. She cares so much about the pets. Honestly, this place is great. You can call and get updates from them when you call. They are also EXCELLENT with emergencies. I called once at 4am and they called me back. I am grateful for this place. *** But NOTE for others: I dont recommend this place to people who are struggling financially. This place is expensive because they are specialists. They know what they are doing and can hike up the prices. But, yes, it comes at a cost. There are other vets that do specialize in rabbits and are cheaper, but they are farther than Pasadena area. They will charge you for every little thing and the cost is higher than standard pets, but rabbits and birds are exotic animals and they come at a cost.

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Barbara T

I take my rabbits to see Dr. Kanfer when my local exotic vet cant figure out what is wrong. I drive here from South Orange County, its about 1hr 30 min drive for me, which is why I dont take them to see her for all their checkups. The drive is both hard on me and them. Dr. Kanfer is very knowledgeable and takes good care of our rabbits. We rescued a rabbit who stopped eating and almost died, Dr. Kanfer knew right away what was wrong with the same information and x-rays that our local vet had. She saw the abscess immediately, we scheduled the surgery, surgery was successful, and according to my friend that is a doctor, she went above and beyond in the tactics that she used. Dr. Kanfer gave us her personal number to call her at any time during the recovery period if we had any problems. She followed up with us, and our rabbit fully recovered wonderfully and better than we had ever seen her! As soon as she started feeling better she was binkying all over the house. We are so thankful for the care we received!

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HC

HC Jensen

NEVER TAKE YOUR PET HERE!! I Took my beloved elderly guinea pig here in July 2015 to have his teeth trimmed down because he was having problems eating. They did not explain the dangers of the operation to me at all. There were complications during the procedure and he almost died then. They informed me and I rushed to the clinic to see him, which was the last time I ever saw him. They told me he would have to be medicated and watched overnight, so one of the doctors would take him home and oversee his care. I was so distraught I agreed.. the phone rang at 6am and it was the doctor informing me that he had passed away during the night. She said he was gone when she woke up, which means she did not watch over him through the night like I was told he would be. I hate this place for killing my Peanut. All they care about is money, I paid over $700 and got nothing in return, least of all any compassion from the staff. NEVER TAKE YOUR PET HERE!!

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D Kelly

I must say that the doctor was very informed about my cocatiel Mr. P and thank God nothing was wrong. I was very satisfied with how the doctor answer all my question. However, I think the doctor could use some pointers in polite bed side manners. Example: During my appointment, she left Mr. P in a container with a lid while she left our exam and attended another patient for about 15 min. Secondly she placed this huge 5 inch needle down Mr. Pls nose without informing me down Mr. P;s nose that made me gasp more than he did! Yes, I agree trhat her fees were a pricey. Mr. Ps Was $200 for exam, blood work and antibiotics. In addition, they wanted me to purchaser the food for my cocatiel, but that was all the money I had. .

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Victor De La Cruz

Horrible place, DONT BOTHER BRINGING YOUR PET HERE. These ***holes are only after YOUR MONEY. I brought my sun conure here knowing shes got a respiratory infection, the doctor examed her and says shes got something in her lung but shes fine. If you see anything weird come back. Easy $75, while they keep offering me other pricy unnecessary services. . 2 weeks later my bird is on the floor, gasping for air. I call this place once again and say they want ANOTHER exam, but this time $102. I told them "i brought her for the same reason already, why am i paying again?" And they hung up. Horrible service. Dont say i didnt warn you.

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Bella Shaadi

We just took our parrot there and had the worst experience. He was having trouble breathing so we took him to see Dr. Tiffany Margolin We had tests done from previous vet but they where not good enough for her and billed us for 1000. 00 dollars. I got up to leave and she said you cant leave until you pay the 74 dollars. She didnt even look at him and wanted a physical exam fee. And they love trying to sell you Harrisons bird food. Even though i told them that he mainly eats fruits, grains, and veggies. They will still add it to their estimate. They are only after your money, physical exam or not.

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Andrew Cava

Hey everyone. Im reading these reviews, and it is so sad when you hear about our companions passing, however it is part of the landscape of Exotic Pets. I have 3 rabbits, and I will take them no where else but here. Dr. Kanter is the premier authority in the region for exotic care, and travels all over the country giving lectures on the intricacies of our beloved rabbits/birds etc. Make NO mistake, there is no way a dog or cat vet can care for your adorable rabbit... you have lucked out and have one of the formost authorities on exotics! Look no further... your forever vet is just a phone call away!

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Natalie Bridgeman

Great veterinary staff. They have taken care of the my nieces cockatiel for over 5 years now. He had two unfortunate accidents early on. One requiring surgery on his food and the other involving a cat attacking him. Each time he has been taken care of by an amazing and compassionate staff. Despite the risks that he faced they took the best possible care and he is in great health.

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Jennifer Huang

It is an emotional roller coaster when a beloved pet is ill. Dr. Kanfer and the staff care. Every step in the in our bunnies treatment was explained so we were able to make educated decisions. Dr. Kanfer took our bunny home after surgery and texted us three through the night with updates. There is no other veterinarian I trust with our bunnies.

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