San Antonio Regional Hospital: Emergency Room

Reviews 3

KH

Khristian King

1 star is not appropriate for this review. 0 stars is very necessary but unfortunately I cannot give a 0 star. Im 21 years old diagnosed with Diverticulitis. Its extremely painful. The first visit (for the first week was hell) but the doctors I had were a great team. They understood my needle phobia (I sweat, and faint if one gets near me) The nurses were great in helping me over come it temporary, some even held my hand. They also understood my life long struggle of PTSD, which they were patient with me when I wasnt tolerateable sometimes( the pain is excruciating and I have very very bad trust issues and a bad past which most of us do) The nurse that were great are Wanda, and Imogine, and Vanessa. Great personalities and very understanding. The 4 doctors I had on my team decided that my white blood cell count were high (22 to 9) and the one perforated Diverticulitus went down from 3.5cm to 2cm. After I was discharged I felt great for about three to four days then the pain came back and destroyed me even more. I went back to the hospital, waiting in the ER for a good hour. When they checked me in they didnt have my files/records available. They thought I was a new patient. (scary on how unorganized they are) finally after hours and hours of waiting in the ER bed they found my records. I did a CT scan (had another IV in me huge phobia but Wanda helped me through it very well) this doctor came in and told me (Recall my PTSD and MDD) and told me like a robot that I have two more on top of the 2cm one that grew back to 3.5 perforated Diverticulitus and left me with out allowing me to ask questions. I was devestated and alone and my mind went all over the place. Then this surgeon came in told me like a robot that shes going to be cutting my chest completely open so where she can get to my ribs and etc. Made no sense because its on my pelvic area. I question her ways and she was very very condescending and didnt give me anymore information. She inturupted me twice because of phone calls (sounded like personal phone calls) and then gave me an option to leave or get treatment. I had to think about it for a while, my head and mind and heart were confused and crushed. But I choose treatment because Wanda helped me see that it was the right choice. Well it wasnt the right choice. I slept over night with my mother, taking care of her (she has arthritis) because she wouldnt take my bed. I spent the whole night in agony while still caring for mother and her safety and pain from sleeping on the chair. They put me on a drug way way stronger than morphine (it starts with a D) helped with the pain and everything but also made me very very very incoherent, very scared, and also very very very high I couldnt make my own choices. (I wanted to have surgery when I was in my right mind, because I wanted to be healthy again) we spent the night no liquids or anything prepping myself for surgery. Around 9am I was given another dose of that really really really strong medication. I was having no pain and wasnt in my right mind. (The surgeon told me that ill be having my surgery at 1pm the day before) Dr. DU(something, female fake blonde, rude and she looks sweet but shes not at all) came in surprising me with going into surgery five mins after Ive taken this strong mind alternating drug and told me im going to surgery. Now with my PTSD in this mix of this drug I was freaking out, scared, and not myself. I told her no because I wasnt me. She then left and discharged me. Then I begged her to come back and heal me, I was scared, and crying. She refused to take care of me and left, discharged me with a stronger drug than Morphine in my body emotional wreck (these diverticulitis can burst at any moment) and forced me to leave the hospital higher then anything, and poison in my mind and body. I am devestated, destroyed and ruined. I can die at any moment and go in to shock. They ruined me and now Im scared for my life. All before this we asked for a social worker, and was denied one. If you need care, this isnt the place to get it from.

VA

Vanessa medkee

In 2016 I was sent by my primary Dr. to the emergency room for a very heavy nose bleed. I was seen by Dr. Khan in the emergency room and he inserted a rhino rocket into my right nostril in order to get the bleeding to stop. However, he was very forceful while inserting it & i was screaming in pain telling him to stop but he kept jamming it in there. At one point i tried to push his hands away because it was so painful, and he began yelling at me, "Dont touch me, dont push my hands away!" The pain was unreal, they gave me 5mg of morphine & came back to check on me & i was still in pain and crying so they gave me another 5mg of morphine. I was discharged from he ER, at home i couldnt sleep much because the pain was excruciating. I finally fell asleep for a couple of hours, when i woke up the whole right side of my face was completely swollen! I ended up having to see a couple of ENTs for this problem which both agreed that Dr. Khan had caused permanent damage & deviated my septum, the only fix is surgery! I had spoke to patient relations Robin Saul about compensation to get my deviated septum fixed, she reached out to the chief of ER and the board. I supplied all supporting documentation & medical records showing a severe deviated septum. They are denying any wrong doing and are refusing to take ANY responsibility for this injury. They are trying to tell me that there is no way a rhino rocket could be the cause of this! Magically my septum deviated by itself i guess, my septum was in tact literally hours before at my primary care Dr.s office! I walked in one way & came out another! I could not believe the way i was yelled at by Dr. Khan & treated in such a rough manner! Then they decided to add insult to injury by not taking responsibility for what they did! This is NOT a get rich scheme for me, all i wanted was to be compensated for the surgery i need to repair my nose! Unfortunately this is the ER i must go to due to insurance however, i will stay clear of Dr. Khan, i suggest you do the same as well!

K

K BC

In 2016, while visiting friends in CA, I took my son to the emergency room at this hospital for a bad cut on his leg. The ER wasnt busy at all, but we still waited over an hour and a half to be seen (which I realize is not long compared to some of the other reviews). I was not pleased at all with the care my son received. The doctor *did very little to clean the wound*, then sealed it with the surgical glue often used in place of stitches. Overall, the glue didnt hold well enough and he has a gaping scar to this day. My son was prescribed an antibiotic at the outset, and when his antibiotic was finished, the cut immediately became infected. We are NC residents, and my son is a NC Medicaid recipient. I was *assured by the people at San Antonio Regional Hospital* that his insurance would be accepted. We got the bill in the mail weeks later, and I mailed back his proof of insurance. It was not accepted by SARH. They informed me that the issue was on the NC end. After weeks of phone calls and being misinformed, I was eventually told by SARH that *they* are actually the ones who wont accept NC Medicaid. They arent "contracted" with the state of North Carolina, so wed have to pay out of pocket for my sons ER visit. I was told by SARH that while the insurance issue was being resolved, our bill would be placed on hold. Yet the whole time I was STILL getting late notices in the mail threatening to send our bill to a collections agency. They also said they would send financial paperwork for me to fill out (to potentially qualify for a self-pay discount or payment plan, I think). After weeks of not receiving the paperwork, I had to call and request it *again*. Their business/finance office is clearly being mismanaged, and their own employees dont even dispense consistent information. Also, as an aside, their payment website doesnt always work properly. Dealing with them is truly a headache. I would not recommend this hospital. Ever. The incompetence youll have to deal with isnt worth it!