Kindred Hospital Ontario

Reviews 3

ME

Merrie D

They treat "domestic partners" as though they should have a copy of their partnership in their medical file. Not that they ever expected a copy from heterosexual spouses! If you call and say you are her daughter, there is no end to the medical information they will give you even though they have no reason to believe she has a daughter (she doesnt). They are overconfident with their tiny little medical skills even when talking to someone who has lived and cared for the "patient" for decades. They believe they have nothing to learn and will follow their companys polices and procedures even when the patient and the domestic partner are telling them that she needs acute care. When they turned her on her side and her positional O2 deprivation would start they ignored her "I cant breathe". It doesnt help that they have no experience dealing with the hard of hearing as they think they are being yelled at and respond with anger even though the volume was out of my hands. When they decided that they had spent enough time talking, they either "accidentally" hang up or handed the phone to the sick patient. Although everyone I spoke to was told this was my friend of 51 years and domestic partner we were talking about, none of them expressed kindness, compassion, understanding, or anything but a "faux professionalism" and a willingness to treat us both like dirt, which they did. None of them thought they were obligated to provide their first and last names to me even though they demanded far more of me. By not providing their names, they have no fears that legitimate complaints can be filed. My guess is that if a nurse was threatened, they had exasperated the loved one past any point of endurance and that the way to deal with a problem is NOT to hide it. If the MDs can wear their full names so can the nurses. If the nurses cannot provide care without provoking others, perhaps they are in the wrong line of work or their is a problem with their supporting infrastructure. Deal with the problem, do not blame it on the family. Dont ever transfer a loved one to any of these places. If you must, do NOT let it be on Friday, Saturday, or Sunday as they will not have been given even their most essential medications until the "Facility MD" sees them and these MDs often have weekends off and work 9-5. By law, they have 48 hours before your loved one is seen by a doctor and that can mean NO MEDICATIONS. In hospitals, there are people called "Case Managers" whose job is to get rid of a patient once the acute treatment has been completed. They will tell you anything to get your loved one out. They are fine with sending patients out to rehabs or convalescent hospitals at night, in the wee hours, on the weekend, they dont care. Theyve not seen any of the places they are talking about. What this means is that they do not track what happens to any of their patients sent to these places to see if they were returned to a hospital, died, suffered additional injuries during transport, nothing. This nightmare hospital (Kindred Hospital Ontario) was "recommended" by the case manager at the University of California at San Diego in Hillcrest even though I had agreed only to the one in Perris. She could care less how far from her family this patient would be nor what it would cost the family to transfer her nor that her partner was disabled and the extra half hour travelling would be exceedingly painful. There is a special place in hell for these people who can convince themselves that they are doing good things for people when they are just making money for their organization at any personal cost to the patients they meet. My partner gave her life caring for the California mentally ill for 32 years. She knows how patients should be treated. When they heard she had a "domestic partner" her treatment and mine hit ground floor. I was yelled at, screamed at, and told to shut up and listen. Do you think that would happen to a married couple? Not likely. Everyone I spoke with tried to put me "in my place". Im in tears.

RO

Ron Russell

If you have someone there, then you are in a difficult position and I feel for you. But you are there with people who care. The staff was always helpful, treating the patients that I saw with the utmost respect. My friend was there from April until September and they did everything they could for him. Drs, Nurses, Physical Therapists, staff doing dialysis, dietary, etc. They follow established procedures, right on down to calling long distance to check with me for approvals for routine care (when my friend couldnt speak for himself). Regardless of how trivial my concerns were, they were always addressed. When there were issues I didnt understand, they made sure that qualified staff spoke to me in English, rather than "Medical Speak". The facility is clean, the cafeteria had wifi, that I turned into my office while getting my best friend set up at the facility. The switchboard will always re-route your call if needed. My friend asked for and received a different room and no one ever did anything to defer me from contacting my friend--at any hour! Sabrina Hightower made sure I knew where local hotels were and that I could find my way around. Sherry Reyes handled every issue I threw at her and some of them were pretty awful, due to the condition under which my friend entered Kindred. Nurses like Raven were always patient, even when I didnt know what to do. There was never a task, too difficult for them. Each interaction, no matter what were always handled by Nurses and Drs (and the rest of the staff) with respect. I dont ever want to be a patient, but if I had to be one--Id go there. One of the neat things about the place is just as you enter. They have a very pleasant aroma between the first set of automatic doors and the 2nd. I always enjoyed coming and going. Security would check and see who you were and unlike other facilities, I never felt uncomfortable around them. All staff would acknowledge me in the hallways and even if I never interacted with them again (or previously), were very pleasant to deal with. They have a very pleasant, service orientated culture. I could go on and the only thing I dont like about them is that they do not do Hospice care. They did everything else well--but were not prepared for that inevitable part of patient care. I think its because they refuse to give up on anyone. My friend had End Stage Renal Disease and in all the months, they never stopped fighting for him. Sadly, for the end I had to move him to another facility. I would have preferred for my friend to stay with Kindred.

MA

Marc Anthony Lizama

Our story begins with our recently departed and beloved mother, Margarita. Our mother ascended into Heaven on March 31, 2016 from your facility. She went peacefully in the presence of family and a wonderful, caring Kindred staff. Prior to her final interment, our mother had been admitted to Kindred on previous occasions, mostly for infections and way excited and renewed with energy. This was due to the fact that she received much needed care and was treated with the utmost respect! Because Margarita suffered a stroke and was in her 80s, she was often hospitalized. Our family dealt with this accordingly. From 2015 to 2016, I have personally been involved with the medical care and comfort of my mother. I was particularly impressed when the Wound Care Unit made arrangements for me to receive training in wound care and infection prevention. During my familys many visits, usually at different hours throughout the day, I can say with all honesty, never once have we been treated with disregard or disrespect; we were always treated with kindness, care and a genuine concern! I believe his positive attitude displayed by your employees reflects on the employer, administrators, and its managers. Today, I would like to especially recognize one individual whom Ive developed a wonderful, professional and respectful relationship. Mrs. Sabrina Hightower has been instrumental in helping ease my familys emotion pain and struggles with her kind and encouraging words. Whenever we needed information or had any questions, she always had an answer. Mrs. Hightower is a professional employee who always goes above and beyond; she always goes the extra mile! We believe it is important, not only to recognize the wonderful institution you operate, but to also commend your marvelous staff. On behalf of our family, we especially want to extend our sincerest "Thanks" and gratitude to Mrs. Sabrina Hightower! "Her graciousness and love was deeply felt by our family and by our beloved mother. May she rest in peace" Psalms 23