Pomona Valley Hospital Medical Center

Reviews 5

AL

Alex Lindsey

Im bleeding from my prostate as we speak. I have been trying to schedule an appoint that my doctor has approved since Monday. They said no until i tell my doctor which type of ultrasound. The day before that they said I could walk in but that"s not true had to go back home and make an appointment. The doctor got it straight and Pomona Valley was supposed to call with an appointment. Now that was yesterday and they never did. Now they claim they have no record of the conversation and no appointment and to call back on Monday and its Wednesday. I have been calling since Monday Its really bad !!! Well the phone skills of the scheduling people is simple shameful !!! They put you on hold for 15 - 20 min without coming back on the phone ever few minutes to check with you.. They are trying to give advise overt the phone as to what you need and they are not doctors. I asked for the supervisor and they would not give me the extension or name. I asked for the relations department and person hung up !! I dealt with Melanie and Fran from ultrasound scheduling they should be fired !!!Melanie is rude and did not call me back with the appointment and Fran is slow and incompetent with not phone skills what so ever. She made me wait on the line for 20 min while she typed something into the computer. Im pretty sure they do not review this feed back. It a shame because somebody may die and it could be me. Update !! Most people complain and provide reviews and you never hear what happens. I STAND BY MY ORIGINAL ACCOUNT AS TO WHAT HAPPEN .There is a lot of Cover my ass statements going on . (CYA). I keep detail notes so I suggest they review the phone conversations. Bad tone and tinnier and incompetence should not be tolerated in any case. I will be seeing a specialist next week Friday. I was lucky because they had a cancellation and the next appoint will be in middle October and its August. In my case this may be isolated as Pomona Valley is regarded as one of the top Hospitals in the inland Empire. I will let you know more next week.

---

MO

Monica Borrayo

Where do I begin? The nurses were so rude and entitled. This lady at the ER whose name is Ro comes and tells my husband in a very bad manner some things. I told her she needs to talk to her patients better. She then processeded to call the police when asked what her name was. Why? Because she knew she was being comfrontational. We had 4 cops in the room and 4 nurses yelling at us because this girl decided to treat my husband like an animal. She couldnt comfront me herself. She had to call the cops because she knew what she was doing was wrong. Something so little escalated so quick simply because a nurse was being extremely rude. Not only that, but when I said they had no right over my husband, the other ER nurse decided to tell me that they do have rights over him. Oh, so his rights just flew outside the window when he walked in? That automatically means that they can treat someone like animals? When we asked for the discharge papers to leave, they told us that they didnt have discharge papers because he was never treated. He got stitches and an xray, but he was never treated? Oh ok. Nurses overusing the power they dont have and cops instigating about something they know nothing about. Worst hospital I have ever been to.

---

AL

Alan Burnia

I have unfortunately been a patient of this hospital one too many times. I am 41 and have had three heart attacks starting at the age of 38, which required three stints to be placed on three different occasions. In January of 2015 I had to have open heart surgery (triple bypass) and to say the least, it was no walk in the park. My nurses were always extremely attentive, caring and compassionate. From the ER to the OR, to the CICU, I had nothing but the best care they had to offer. I was in the hospital for a total of 16 days and these people were nothing less than amazing. When ever I have chest pains that require me to go to the hospital, I drive myself to Pomona Valley rather than call 911. At least I know if I drive myself, I can get to Pomona Valley. Otherwise the ambulance drivers just take me tot he closest hospital. I understand that is not the smartest thing to do, but once I was taken to a different hospital, and released while I was having a heart attack. Now THAT my friends, is unacceptable. After my surgery I was admitted to a cardiac rehabilitation program right on the Pomona Valley campus. What an absolutely amazing group of people took care of my post op care. Still, no complaints here.

---

CE

cecelia oceguera

I was scared to go to this hospital because of all the bad reviews but it was completely false. This hospital was the best i had the most amazing care from all the nurses. Ive had lots of surgeries and came across lots of nurses who didnt care if you were in pain or even comfortable. I would call upon them and they would take for ever to come to see what i needed and would get nothing but attitude from them but here at Pomona Valley Hospital every single nurse took the time to make sure i was comfortably and would talk to me and assure me that i shouldnt be scared and that they would be with me every step of the way to help me feel better and they did. A special thanks to Laura in the recovery room for staying with me the whole time i was there making sure that my pain was manage and helping me out because this wonderful nurse didnt leave my side not even to take a break and her son was flying in but she put me first.she made sure i was going to be ok and go home first. She didnt have to stand there and deal with me but she did. Thank you Pomona Valley Hospital for your loving and caring nurses.

---

BR

Brian DeVille

Overall, we had a really bad experience delivering our baby. They pressured my wife constantly about doing a c-section before she was even fully checked in. They are big fans of hospital intervention. Nonetheless, they got what they wanted by admitting her, far too early, and using drugs to speed up labor. At one point her blood pressure dropped dangerously low, and I had to complain at the desk, to a manager, who was surprised that the nurse had let her pressure dropped so low. Then by the time we wanted her to get an epidural, they made that very complicated, and took forever, while my wife suffered and it seemed like it was nothing but pressure, and then when we finally complied, theres nothing but delays. After my wife gave birth, I was fortunate enough for them to allow me to be with my baby while my wife recovered. The rules were, I could only watch my baby laying in a plastic container, I was not allowed to touch or hold our baby, and he laid there alone for his first few hours after birth, with little or no human contact other than a nurse that treated him like a chimp at a zoo.

---

---