VCA Thornton Animal Hospital

Reviews 8

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Cheryl Schut

My kitten was scheduled to be spade. My husband took time off work to take her in at 7:00 A.M. The kitten had no food or water since 10:00 P.M. the night before per their instructions. I get a call at work at NOON the day of surgery saying that they had not been able to operate because they were waiting for an orthopedic surgeon to show up???? Apparently the vet did not want to start the procedure on the kitten because she did not want to get half way through and have the orthopedic surgeon show up (he was operating on another animal that I guess took priority over mine) and he was running late? Like 5 hours? I was then told that "maybe" they could do the procedure at about 2:00 - really? Now how long has this poor cat gone without food or water plus the fact I will be picking her up prior to her complete recovery from anethistic. Then they offered to give her a little food and maybe we could reschedule. Oh yes - lets repeat this horrible experience. My husband picked up our kitten right away - no we do not want to reschedule - we will find a new vet. The lack of concern on their part is what really was upsetting - and just the fact that they really didnt care if this animal was going to go 17 hours with no food or water - and then the procedure was a maybe? I guess I might look at this horrible experience as a blessing that they did not start cutting on my baby - they obviously not only are disorganized but uncaring as well. I write this review in hopes that you do not take your pets to this place - sure they put on happy cheerful faces cause they want your money - believe me - I got charged a small fortune for "blood work" that I cant even use now. However, my kitten is okay - that is all that matters. Go somewhere else folks - if you care about your pet.

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DR

Draper Blackburn & Associates Inc

I want to start off by saying.... I LOVE THIS VETERINARIAN! This is by far the greatest service i have ever received! Every person on this team is simply incredible. I have worked Directly with Dr. Pete DeTolve and Dr. Lori Ouzoonian. They helped me deal with a bone Cancer that developed in my 8 year old Rottweiler Marv. Not only did they provide great care they pointed out all the options, Pointed me to specialists, and inquired about my Pup Marv. But the Great service does not stop there..... the front desk staff, In particular Bobbi, has made mine and my pets life easy has shown support and concern for my pup through this whole journey. Thanks to Every Single Person that work s at this facility. Every person that i have encountered has been tremendous! please keep up the excellent service and know that it is immensely appreciated. :)

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Joshua Moles

This usually isnt my thing to write reviews like this cause half the time it depends on the mood your in that day or situation you are in that can determine the experience. That said just ask for Dr. Pete ( I cant spell or pronounce his last name) The entire staff has been great to us so i would be remise to not mention them but Dr. Pete truly stands out. Pets mean so much to all of us hence we are writing these reviews and Dr. Pete gets it and understands that. He has went out of his way multiple times to get us medicine for our dogs, special trips, phones calls to specialists. I cant thank him enough for his support and care we have received. Everyones mileage is going to vary but since Dr. Pete came on board we continue to drive out of our way to continue using him as our primary care. Thanks to the VCA team there and Dr. Pete.

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AN

Ann Lopez

My Cat had been acting strangely this morning, not eating or drinking water and her eye looked swollen. I went off to work and hoped she would come out of it herself as she has done in the past with a heat blanket and rest. I got home from work at 7:00 pm and Phoebe was in worse shape then I had left her. I immediately called every pet hospital around Thornton area, all which had a near $100 visit fee alone. VCA Thornton animal hospital did not have an emergency visit fee. Even though they close at 8:00pm they were able to get us in immediately. Dr. Lori Ouzoonian and vet tech Pam did an outstanding job with getting Phoebe into the office and treating her even when Phoebe was showing signs of irritation. Vey pleased with my late visit. Phoebe is now home and eating. I will be going back in future for any of my cats needs.

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Rachel R

VERY expensive. It seemed they cared more about trying to sell me $4.5 a pound food than what we came there for. Our dog had been scratching her ears a lot and we thought she had an infection. They barely examed her ears and said nothing was wrong. Instead they just keep going on and on about prescription science diet and that we were pretty much bad pet owners if we didnt buy that food from them. A few weeks later we went to Banfield and sure enough, she had an ear infection. So not only that but their teeth cleaning and wellness plan are ridiculous expensive. Teeth cleaning at Banfield is only $250 and it includes everything. VCA is $700. Also the wellness plan is half the price and included all dental work. And they charge more for senior dogs! Completely outrageous. Dont fall for their free first exam.

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A

A Private User

Becky Flemer, DVM, is more concerned with legal liability than she is about following VCA Allpets stated pledge of: "Together, the entire VCA Family -- from the front desks of our hospitals to our highly-trained specialists -- works with one goal in mind: to improve veterinary medicine for every pet. Especially yours." She refused to accept a transfer perscription faxed to her office from another board certified VCA Allpets clinic because she had not physically seen my pet. She is more worried about lawyers than she is about my pets health. She is not part of the "VCA Family". Avoid at all costs! If it comes down to a choice of her following the rules or your pets health, your pet will lose!

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Shannon C

From the other vets I have been to in the last 15 yrs, this VCA vet is Worst I have ever been to! This is the 1st vet I had to wait over 15mins 2 different times. It took over an hour total when i took my second dog in when I only talked to Dr for 10mins or less. They are higher priced then most vets. Also my brother signed up to take his dog in and they keep calling and emailing me and even attached my email address with his for the app. info. Thats just not safe or right!! what if he wasnt someone I knew, they would have my email and Id have their info! I will not be going back and DO NOT recommended this. petsmarts Bandfield vet is even better then they are!

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MY

myksfishin

We had the unfortunate experience of having to put our dog down. The staff was very caring, compassionate and sensitive to our needs at this time. This was one of the hardest things Ive ever had to do. They understood and made it easier in our hard time. Aside from this difficult experience we had brought our dog here before for routine checkups and others times she had gotten sick. We continued to use vca because they just seemed to be more caring than other vets. Many other vets were closer to our house but we felt it was well worth the drive. I would recommend them at any time.

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