Manchester Memorial Hospital

Reviews 5

NI

Nicholas Arnini

I will never return to Manchester Memorial Hospital. Last week I called an ambulance due to back pain. I couldnt move without assistance due to a Doctor recommending that I exercise to strengthen my back. I laid down and waited for the EMTs to arrive (10 minutes), they were professional and courteous at the same time. My pain was addressed in the ambulance with 100mg of Fentanyl. It made me drowsy and I fell asleep shortly after laying on the stretcher in front of the registration window once arriving at Manchester Memorial Hospital. Once in the room, I awoke briefly after (5 minutes), and asked for a drink, the nurse nodded and said sure. I fell asleep and woke up 2 more times over the next 1hr and 35 minutes, no drink. During this time, she had come in and asked the patient next to me who had a sore shoulder if she could assist her in any way. She brought her food, 3 drink trips, an extra pillow, and had a PA from Orthopedic come down after they were done performing surgery to speak with her. I was denied the option of speaking with Orthopedic by a Doctor who said "That isnt how things work". So apparently a sore shoulder is more important and life threatening than Genetic back problems that have been a daily struggle for almost 5 years. During the time speaking with this Doctor, she proceeded to listen and come off condescending, suggesting I stop doing what I do for work (computer programmer), so I can give my back a break, and "Its not my fault you dont take care of yourself". Which I do to the best of my abilities. I also eat healthy and stay away from caffeine as much as possible. 2 hours and 35 minutes later, I received 6 Percocet, even though mentioning that Tylenol made my stomach upset and hurt for hours. I received my first drink after visiting the water fountain once discharged. I then proceeded to file a complaint with the Charge Nurse and prior to that I overheard a few nurses laughing slyly and quietly about how upset I was. If you want to be treated with care, passion, and understanding, the drive to St. Francis and Hartford Hospital is worth it. The Doctors care, they arent paid to pretend to care or find themselves looking for loopholes to discharge you quickly. My Mother spent the last few years of her life being treated by Doctors at St. Francis and they did great work. My Mother had a surgery at Manchester Memorial which left a scar on her stomach and the wound became infected due to poor stitching and lead to her having to be hospitalized for over a week.

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JE

Jessica Cross

I had the misfortune of visiting this ER on Monday. I literally could not drive any further. I showed up with SEVERE abdominal pain. The intake burse bullied and scowled at me the entire time she was taking my vitals. Then she started racing away demanding that I follow her. When she noticed I wasnt traveling at the same pace she turned around, looked at me impatiently, and said "the faster you walk, the faster you can lay down" Then she stomped off to the room. I was in so much pain that I was holding on to the rail on the walk for support when she looked at me. I collapsed on the floor of the room in pain after she left me. I HAVE NEVER IN MY LIFE SHOWN UP TO AN EMERGENCY ROOM WITH SEVERE 9/10 ABDOMINAL PAIN AND BEEN FORCED TO WALK!!!! This is literally the first time Ive had abdominal pain and been made to walk. In the past they have put me in a wheelchair, because it literally could be anything. In my case it could be anything from a stone in my bile duct...to apparently now kidney stones. Turns out I wasnt faking it at all...and I have a kidney stone which is still there a week later. If you can go to ANY OTHER ER (Except for Rockville...I hear that one is even worse somehow) please do...if your ambulance driver gives you a choice take any other choice. If your friend is driving ask them to bring you somewhere else. And for my part...If I cant drive any further I will pull over and call an ambulance to drive me to a proper hospital. This place is not worth the pain

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CO

Comics Grrl

Poor bedside manner all around. Im in tears again as I write this. During my visit to the ER, I had further concerns about my very serious situation, and they were very condescending and defensive in explaining why they would not do more. I already had an appointment with a specialist to deal with my condition, but that was not for a few more weeks (the earliest they could get me in), and a regular doctor visit told me to go to the ER without hesitation if my symptoms worsened – which they did. Clearly I chose the wrong ER. Because of the likelihood of rapid change and serious repercussions with this condition and its evolution over the previous several weeks, I was borderline in crisis by the end of my visit here. They put one portion of my concerns to rest, using equipment one described as a "dinosaur," but did not care to further explore the other evidence found by my other doctor (whod reached the end of their scope). As near as I can tell, the whole department lacks empathy, has poor bedside manner, and would rather patronize and demoralize a patient to their face and whisper about them from down the hall than consider a person might actually be in crisis in dealing with their condition. This may not be accurate to their performances over their careers. They might be outstanding and show excellence in all their other interactions. But I saw absolutely nothing of the kind tonight, and they really dropped the patient relations ball with me.

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PA

Patricia Bavosi

I am writing to recommend to go & see Bruno Lozito, a mental health counselor. Bruno Lozito is my Uncle. He is my mothers- Lucy - half brother. I had called the hospital & the woman that answered the phone said my Uncle Bruno is very patient & kind. I always remember him being nice, & kind. Who ever had him as their counselor, got the right person to help them out in their difficulties with a mental health problem & substance abuse. Its a blessing to find the right person to help you out with your struggles. My mother suffered everyday with so many medical problems & heartaches. Please pass this information on so others can also get the right help they need to function daily without destroying other peoples life. My life was also destroyed by someone who had mental issues, like my mother did. It is not good to suffer in pain everyday. I am a private investigator but wished I become a psychologist too. I encourage people trying to get someone to go for help to read the book-I dont need help, I m not sick-I dont need help. Getting help for any kind of problem is very important, but especially getting help for mental health issues. Thank-you, Lucu and Tyler investigations , LLC Patricia Bavosi -President & owner of company.

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Susan DeRosa

Ive been involved in Healthcare for 30 years and Ive never experienced the sub-optimal level of care received from the ECHN Network. I had to go to the Emergency Room with a red, hot skin infection that was quickly spreading.The initial triage screener was incompetent, leaving me in the waiting room for 2 hours. The nurse apologized for underestimating the severity of the infection and the long wait, immediately ordering IV pain meds and antibiotics. By way of follow up, it took 2 days to see the referred surgeon who lacked even a modicum of professionalism so I took charge of my own treatment, found a surgeon and fought with ECHN for 3 days until my ER records were forwarded. This health network is so dangerous that I would urge anyone to re-consider before going for treatment. UCONN and St. Francis Hospitals are premier medical facilities, well worth the distance where you will receive the best care possible.

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