Lums Pond Animal Hospital

3052 Wrangle Hill Rd, Bear, DE 19701, USA

Category:	Animal Hospital
Address:	3052 Wrangle Hill Rd, Bear, DE 19701, USA
Phone:	+1 302-836-5585
Site:	lumspondanimalhospital.com
Rating:	4.6
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–4PM Closed

Location

Photos 38

Reviews 23

A Private User

I have been a client of Dr. Thompson for 20 years. Since his business has grown and he has hired on many vets and vet techs, has really changed the how I feel about his business. As much as I try to hang on and be a client, it gets more and more difficult every time I call. I guess us ole timers remember Dr. Bob back in the day when he was personable and he cared about our pets and us. ... Its not that way anymore. Its a major business and although they act like they care, come time in need, they dont come through for you. You know why... because there are 10 other clients in the waiting room who will take your appointment. All the great vets have left... Dr. Mitchell, Dr. Mckenzie, Dr. Ford... we miss you... you guys were the best replacements when Dr. Bob wasnt available. Take this from someone whos been there for 20 years.... AND when you board your dog there, and you get that special waiting room while you wait for the vet to come in, you can see what goes on, their walks consist of them walking the dog to the outside kennel, taking the dog that previously placed in there, returning it to the inside kennel, bringing out another dog, and taking your dog and returning it... nice walk... ya think! I hate to give Dr. Bob and poor rating but its not him, its his staff.

Morgan Triad

Several years ago a doctor at Lums Pond literally saved our pets life, so Im very disappointed in our recent experiences. The doctors, techs, and office staff cannot seem to communicate properly between themselves and to their patients. In addition to errors with our prescription and appointments (which resulted in lots of wasted time), excessive wait times, and a doctor who lacked empathy (and couldnt get our pets sex correct), what we were told would happen with our pets treatment and what actually happened turned out to be very different (and stacked so as to make the most money for the hospital). We expressed our concerns but no one made any effort to follow up or rectify the situation, so we will be taking our pets care elsewhere.

Breanna Wallace

I cannot express enough how pleased I was with my visit! The facility is beautiful and clean and all the people in the front are sweet. I had been trying to find a vet who would attend to my hedgehog who ended up having mites, and with little luck in the area it was a relief to find this place after searching for so long. The doctor and assistant were so sweet and patient with my little prickly boy and very professional. She even called me a couple weeks later to see how he was doing, as well as called again to give me some helpful information on bathing my boy. This place is amazing and Im so grateful to them for helping me and my hedgehog.

Danielle Harmon

I cant express just how grateful I am to have taken our dog to Lums Pond. They were all so kind and compassionate towards us and our 12 year old lab, Lucky. Unfortunately, our first trip there was to put our baby girl to rest.. Everyone there stayed an hour past the time that they close just so we could spend time with her and say our goodbyes. They were so kind to her.. gave her treats, pet her, and I couldnt put into words just how much that meant to us. Thanks again for all that you did!!

Matthew Parks

Super friendly staff! The vets are the best around and literally saved out little miniature poodle. She had a tumor, developed diabetes and went blind in less than 6 months. The vets worked with my wife to get our pups diabetes under control enough for her to have the tumor removed. Once she had her surgery, she has done so much better! We cant thank them enough and wish I could give them 10 stars.

gaia 3465

I have taken my dog here for 2 years for his annual visit. Everyone has been so sweet and friendly. My dog is super dog aggressive, and they even help me schedule my appointments so that Im visiting at not too busy times. They also let me sit in the exam room to fill out paper work for that reason as well. I recommend them to everyone.

Anne-Marie Crossan

I cant say enough great things about Lums Pond Animal Hospital. The vets and their staff are all amazing, caring people. I have been taking my dogs there for years and wouldnt take them anywhere else. Thanks to the staff at Lums Pond for their care and concern for my furkids and for taking the time to answer all of my questions.

tom doerner

Recently changed to Lums Pond Vet from Pike Creek Vet. So far I am very satisfied with my new vet at Lums Pond, it is very similar experience to what I was getting at Pike Creek before the change over. I had been a customer at Pike Creek for 25 years but once VCA took over, their attitude changed and their prices went way up.

Matthew Luba

Weve been going to this hospital for about a year now. Just had another visit with my pet today. Every person that I interacted with was incredibly personable to deal with. Great job to the doctors, techs and receptionists! Thanks for the great experience.

Jessica Floyd

They have cared for my Mastiffs and Yorkie for 11 years now. From surgeries to peacefully laying our dog down of old age EVERYTHING they do they do as if a human and I love that about them. I trust them w/ my dogs life!!!

J Gadde

From the front desk to the techs to the vets, everyone here is friendly and professional and always able to get us in when we have issues with ours dogs and cat

Patti Schweizer

This was our first time here a friend referred us. Great place. Drs are incredible. Staff was caring and friendly. I would highly recommend.

Mark Whitlock

Very good experience at Lums Pond Animal Hospital. The Docs are top notch and the staff very friendly. I give them 5 stars!!!! Well done!

Elvis L

Terrible customer service.. have to wait an hour for your visit everytime unless u r 10 minutes late then u somehow missed the appointment.

Phillies Phorever

Professionally caring and have been for many years for all my fur-baby dogs. All the staff, both upstairs and down, have been wonderful.

Dan Larocco

Always friendly and caring, the people in Lums Pond Animal Hospital took great care of our animals. They always went above and beyond.

Scott Fones

Amazing and friendly staff, both in the vets office and downstairs for grooming.