Community Health Centers of Pinellas at Clearwater

Reviews 4

KR

Kristen Tooley

Do yourself a favor and dont come here for medical care. Didnt have an issue with the doctors but the staff leaves much to be desired. Every single time I needed a referral I have had problems. The first time they called me 4 times AFTER I went to see the specialist to ask if Ive gone yet (told them I had). The second time they never bothered to call me to tell me it was ready. I called them 3 months later and they said it was ready and that they called and left messages twice (a lie. The only number I use is my cell phone which is always on me). The third time was after a visit to the er where the doctor at the er told me I needed to see a specialist about a skin graft. Now, this was on a Thursday night. After calling the office in the morning I get them telling me "we have to see you first we can see you this afternoon" after trying to explain that I was on a time constraint and had to be at the specialist on Friday not their office I was cut off and point blank, told verbatim "Im not going to argue with you, its our policy". After speaking to the manager someone finally went and talked to one of the doctors - who confirmed the point I was trying to get across! I needed to see the specialist that day. Monday is too late. They said they would get the referral and find someone to get me in today. I called back an hour later and they tell me they have the referral ready but I didnt tell them where I wanted to go! Uh, that was your job! I ended up calling my insurance company and getting on a 3 way call with these incompetent people (even he was shocked). After they drug their feet for 2 and a half hours with him on the phone, I had mentioned that I pay quite a bit of money every month for good insurance so I dont have to worry about getting the care I need. Her response "maybe you shouldnt pay so much for good coverage then!" Are you kidding me!? The insurance guy was flabbergasted at this one. After they drug their feet and all specialists were closed (I didnt get to go and is now too late) he told me his recommendation was to get me a new primary. He was also forwarding it up in the company to have them investigated. When i went for my bloodwork, i received 5 calls that day saying everything was normal. The 6th call was telling me something WASNT normal. I only had 1 panel of bloodwork done! They couldnt answer why I was called 5 times and told everything was normal when it wasnt. Any time you call for an appointment you are on hold forever (listening to everything in Spanish). If you have questions the staff treats you like a bother. My regular doctor left this practice, I wish I knew where she went. I can fully understand why she left though. I have since cancelled all my yearly appointments and switched primary providers. I recommend if you are looking for a new doctor, look elsewhere. You wont be happy with this one!

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MA

Madison Simon

I called a week ahead and made an appointment with a very nice lady. I told her my situation that my daughter had Medicaid but I was not sure of what plan. She told me that they run her name through the system 24hours before her appointment so I had nothing to worry about but to bring proof of income just in case and I told her no problem. I have been to the clinic in Tarpon before and never had issues. I go to my daughters appointment (leaving work 3 hours early as well as getting her out of school early) to arrive at the clinic. I go up to the front desk and I am being helped by Karen. She asks me if I have proof of income, which I did, but i asked her if they pulled up insurance for her and she said no but I will now. She finds the insurance (which she wouldnt have checked if I didnt ask) and tells me that my daughter cannot be seen because they dont accept her primary Doctor. That I would have to call the insurance and change my primary to one of their doctors (which I dont want to do). I asked her if I could just pay and she told me no. Yet two minutes prior, she was asking me for my income verification. Now Im furious because I was told this was something they do 24hours in advance and they didnt. So now Im waisting my time, missing out on money from work as well as my daughter missing school. I am now sitting at the minute clinic because she refused to see my daughter. It would have been wonderful of them to call me before hand to tell me they didnt take her primary Doctor before I waisted my time. I would never go there again. Horrible service. Karen didnt even offer to help me in any way at all. The only good thing I can say is the grounds and indoor area were very nice.

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M Aristy

I have to say that You have the WORST phone system I have EVER experienced. Every time I need to make an appointment I call, and I CANT GET THROUGH TO "schedule an appointment" this is what I get " Im sorry, Ido not heard your selection, please enter your selection now!" Then, I enter my selection (number 2") and the same thing goes over and over again. I spend the whole day doing the same thing if I would have time. WHERE IS YOUR CUSTOMER SERVICE????? WHERE IS YOUR CUSTOMER SERVICE???? It is not fair that I have to drive all of way over there just to make an appointment. I drove half hour to get there. It wouldnt be any problems if you would not offer the service to make an appointment on the phone, but you offer the service, and I think you have people that get pay to do the job. WHERE ARE THEY WHEN I CALL ?????? WHY ARE THEY GETTING PAY IF THEY ARE NOT DOING THEIR JOB????? I am not happy with the phone service that you say you offer, because you are not doing a good job. This is not my first time that I have to drive over there just to make an appointment because, you are not doing your job " ANSWER THE PHONE ". I know, Im not the only one that is facing this problem, so PEOPLE SPEAK UP‼️

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Marie M.

I almost feel like I shouldnt complain because I received "medical" services for little cost. However, I was appalled at the way I was treated at this facility and I know I cant possibly be the only one. First off, let me start off by saying I am a single/only parent of 1 child, working 2 jobs, college educated and still perusing my studies. I am not a scummy person " milking benefits off of the government. Unfortunately my employer does not offer insurance, so I had no other choice BUT to come to this facility. With that being said, dont let the beautiful landscaping and newly built center fool you, it just "looks nice." On top of being there for 2 1/2 hours for a simple new patient visit, and no one else in the waiting area... The woman working the front desk was incredibly rude, I couldnt believe it. She treated me like I was complete scum of the world. I actually had to ask her why she was treating me the way she was and she had no response, naturally. I was at the facility 3x in a weeks time and every time, she was the same way, completely miserable. I guess you get what you pay for.. I would NOT recommend anyone here unless it is absolutely necessary.

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