Quest Diagnostics Kendall Drive PSC
| Category: | Medical Laboratory |
| Address: | 11410 N Kendall Dr #107, Miami, FL 33176, USA |
| Phone: | +1 866-697-8378 |
| Site: | secure.questdiagnostics.com |
| Rating: | 3.1 |
| Working: | Closed 7AM–4PM 7AM–4PM 7AM–4PM 7AM–4PM 7–11AM Closed |
Location
Quest Diagnostics Kendall Drive PSC: A Closer Look Through Reviews
Location and Services
Quest Diagnostics Kendall Drive PSC is a medical laboratory situated at 11410 N Kendall Dr #107, Miami, FL 33176, USA. The facility offers various lab tests and has a rating of 3.1.
Customer Experience: A Mixed Bag
Staff Interaction
The staff's ability to interact with patients seems to be a point of contention. Some patients have praised the staff for their attentive and caring nature, especially when dealing with difficult cases like hard-to-find veins for blood drawing. On the other hand, there are complaints about the staff being unprofessional and rude, particularly at the front desk.
Waiting Time
Waiting time is another area that has received mixed reviews. Some patients have reported having to wait for hours even after making an appointment. In contrast, others who made online appointments claimed to be in and out within 30 minutes.
Language Barrier
The facility appears to have a predominantly Spanish-speaking staff, which could be a barrier for those who do not speak the language. However, some reviews indicate that most of the clerks and technicians do understand English.
Discrimination Concerns
There are allegations of discrimination based on nationality, particularly against non-Cuban citizens. These claims suggest that the staff prioritizes Cuban citizens over others when it comes to serving without appointments.
Quality of Service
Professionalism
While some patients have had a pleasant experience with the staff's professionalism, others have had the opposite. Complaints range from poor customer service to staff being inattentive and unprofessional.
Efficiency
Efficiency seems to vary as well. Some patients have reported getting their lab results within 2-3 days, praising the service's speed. Others have complained about waiting weeks to get their results.
Technical Issues
There have been reports of technical issues, such as the facility's phone number leading to a fax machine, making it difficult for patients to get in touch.
Overall Impressions
The overall impression of Quest Diagnostics Kendall Drive PSC is mixed, with both positive and negative experiences reported. While some find the service efficient and staff professional, others have had less than satisfactory experiences, citing issues like long waiting times, unprofessional behavior, and alleged discrimination.
Photos 28
Reviews 20
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Dee _27
Im a difficult patient to find veins for blood to be drawn. The staff listen. The staff works with you. I requested to have a heating pad of some kind to prepare my arms as Ive read that it helps blood flow better. They right away brought me a small bag that heats up while you rob it in your hands. I felt that I was not being ignored or that I was bothering the staff. When it came time to draw blood, my vein was not cooperating "choker" but the lady was kind and drew the blood from the upper side of my hand ( where an IV would be placed). She got my vein on the first try! Im prpud to say that left happy for the first time to have my blood drawn. I dont even have black and blue areas in my arm. Yay!!!
TE
Teresa Green
The "WORST" customer service is VERY unprofessional!!! Made an appointment and still had to wait hours! The lady at the front desk is VERY RUDE!!!! I just experienced my 2nd visit there tried to give my 1st visit benefit of doubt and just say maybe it was Monday and they just over scheduled - UUmm nahhh Went today and the same service!!! The people at the front desk really the lady that sit at Window 2 is VERY rude and need to be educated on how to deal with patients! This is NOT the job for her, she needs to be in an area that she does not have to deal with people shes def not a peoples person... he attitude SUCKS!!!! and I truly believes shes races!
A
A Private User
Get ready to wait hours to get your blood drawn, then weeks to get the results! You would be better off paying more than herded and seated like cattle in a third world office environment. You get what you pay for! Also, there phone number sends you into their fax machine, no live answer or even option to leave voice mail, just a loud piercing tone when you call their number. Good luck!
A
A Private User
All you complainers probably didnt set up your appts. on the pc. I have come in, gotten my labs done, and Im out in 30 minutes. Set up your appts. online! I agree, it is a 3rd-world setting, and I feel sorry for you if you dont speak spanish, but hey, its convenient to my home. Besides, most of the clerks and techs do understand english, I think!
AN
Angela Gamboa
Descrimination on the part of the Cuban personnel. They serve without appointments only the Cuban citizens, to the other citizens they discriminate them, the personnel breaks the rules when to attend the Cuban is treated, poor Miami in my face and in front of me, Ms. Cuban give her the appointment and I am denied because I am not Cuban.
CH
Cheryl Johnson
First time visit with my adult autistic daughter. I was worried after reading the negative reviews but decided to go nonetheless. I must say I was pleasantly surprised. I was attended to promptly and in an extremely professional manner. The place was clean and the staff cheerful. Thanks Quest.
JO
Jose Rodriguez
I have never been to any business that treats their customers with such disdain. Just went to drop off a sample and the clerk could not manage to treat me respectfully and get the job done. I hope that they get replaced by the insurance companies so their clients can be serviced properly. Shame.
A
A Private User
I almost pass out waiting for them to call me. I was there for hours, finally decided to go someplace out from Quest Diagnostics, same experience. Better to change insurance and get a company that does not deal with this labs. Horrible!!!!
NA
Naida Gonzalez
I have been using this service for years and never have had a problem. I make online appointments and am usually out within 10-15 minutes after arriving. My doctor has the results within 2-3 days. What they do...they do well!
LO
Lourdes Mier
Ive been coming here for a long time to do blood work for my mom. the place is clean, the employees are courteous and its always a pleasant visit. only issue is you need to make appointment. but they ARE THE BEST.
JO
Jorge Fernandez
What a service! I arrived at 7:58 AM and its now 9:09AM and I havent been attended. They are telling me that appointment are first...how so? Ridiculous! I invite the management to analyze this situation.
SY
Sylvia Ruperto
Worst customer service. The only thing the representative was worried about was going home...even though I was already inside. Told me you got 2 minutes and Im closed. Rude and unrofessional!
JA
Javier Cusicanqui
Great service! Make an appointment by phone or online. If youre going for a check up, dont expect the results ready for the next day. You can download the app for a copy of the results.
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Bruce Fuentes
If I could give them no star I would. The front desk lady is Rude inattentive unprofessional lazy and a Liar! But then so are most office people in Miami.
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Rosa Baquerizo Guillioli
Good and efficient customer service, I need lab work very often and either use this location or the one West of Kendall.
MI
MIGUEL ACOSTA
I visit once a week for my lab work not only are they professional but great you like family what a great place
AN
Annette Armand
I love the people here. The front desk people are nice and the people that take out your blood are even better.
DA
Daniel Lastname
Horrible customer service, extremely unprofessional. Stay away from this location. RUDE, RUDE, RUDE
A
A Private User
We need to use internet and create an account with them and everything is very simple.
A
A Private User
Very bad service. If you have different option take it.
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