Lisner Animal Hospital

Reviews 4

GE

Geo Lee

Dr. Lisner killed my cat. We brought Jylian in for a routine dental cleaning and he returned her to us in a body bag. I hope I can adequately describe the pain, confusion and anger our family felt at the sudden, unnecessary loss of our beloved Tonkinese. We moved to Michigan from out of state. Our two cats mean the world to us and due to proximity and reviews we chose Dr. Lisner to be their new vet. Being protective, when we brought Jylian in for her dental procedure, we made one request. That Dr. Lisner consult with our previous out of state vet regarding dosage of anesthesia because Jylian was small for her 4 years of age. We were assured and told the phone call had been made and everything was a go. I can still hear my husband running through the house looking for me, sobbing that Jylian was dead. Dr. Lisner told my husband about Jylian as he was driving; it’s a wonder he made it home safely. I was numb. It was hard to believe this little light, so loving, shoulder riding, always purring wonder of a cat would never look at me with love again. I still can’t believe it. We picked up my Mom and drove to Dr. Lisner’s office to get Jylian. He said, “Yes, I killed your cat and you can hate me for it if you like, but I can’t bring her back.” Apparently, Jylian died shortly after being put under the anesthesia cocktail administered by Dr. Lisner. He tried to tell us she may have had an unknown heart condition that led to anesthesia complications, despite the physical exam his office administered to Jylian a few days prior to her dental procedure. Dr. Lisner also told us he talked with Jylian’s previous vet. He handed Jylian to us, her small body still warm, zipped in a body bag. My last view of the office was of the receptionist smiling at me. We decided to take our girl to the Diagnostic Center for Population & Animal Health (DCPAH) at Michigan State University for an autopsy. We drove the two hours to Lansing, taking turns cradling Jylian. Even my Mom, who is pretty stoic, had tears running down her face. The hardest part was handing over my Jylian to the pathologist. We were inconsolable. It took roughly 2 months for us to get all the information back. Jylian did not have a heart condition; tests revealed she was healthy. MSU officials, who were the kindest, most caring and accessible we could ask for considering the circumstances, concluded Jylian must have died from a drug reaction from one of the drugs in the anesthesia cocktail Dr. Lisner administered. Further, when we questioned our previous vet, he told us he never received a call from Dr. Lisner or anyone else in his office regarding dosage or type of anesthesia previously used on Jylian. Our former vet was not a proponent of cocktails because he deemed them unpredictable. He never used them on Jylian. In the months since Jylian’s death, our older cat has grieved. He initially didn’t eat, stayed very close to us and we could hear him crying loudly at night. He really missed her. To make matters worse, we keep getting postcards from Dr. Lisner’s office reminding us to bring our cats in for a checkup. I would never trust him again. We have learned from this tragedy. Through pain, we now know what to ask when one of our companions faces anesthesia. We no longer have blind faith in their vets and in this case, unwarranted trust when it comes to their care. We ask a lot more questions now to our very patient new vet, but it still won’t bring back our Jylian. May she rest in peace.

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GE

George Maxton

BE VERY CAREFUL before you board your pet with Lisner Animal Hospital. My wife called Lisner to find out what shots our pet needed prior to boarding and we had our veterinarian provide a physical exam and shots ONE WEEK PRIOR to boarding at Lisner. Never once did they say that a physical was required or that it had to be done at their facility. When we dropped our pet off for boarding, my wife produced the documentation from our veterinarian showing that our pet was current on shots and had just had a physical. WITHIN ONE HOUR of dropping our pet off for boarding, Lisner performed a physical exam and charged us $62.00 for the exam. This $62 fee also apparently covered two shots (which we found out after the fact), although since we had just paid for those shots elsewhere, that was a complete waste. My wife called Lisner to inquire why they charged us for a physical and shots when we had provided proof that this was done one week prior. We were informed that the physical had to be performed at their facility. If we had known this ahead of time, we certainly wouldnt have paid for a physical and the two shots, knowing we would be REQUIRED to pay for them again at Lisner. When we voiced our concerns (with the office manager) we did not feel like we were at all valued as a customer/client. There was no acknowledgment that their staff gave us incomplete/incorrect information, even though we had specifically requested this information prior to boarding. Of course it is their right as a business to establish whatever procedures they wish. However, it is more than reasonable to expect that they will SHARE this information with their clients, and own up to any mistakes when they fail to do so. We have been boarding with Lisner since 1991 and will NOT be returning.

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KA

Kara Sokol

There are plenty of good vets, but Dr. Lisner is simply the best. He has seen my pets for over ten years and his treatment, care, and diagnosing skills are unmatched. I moved out of the area a few years ago and had to find a new vet for my beloved cat, Binky. I took her to see this new vet when, at the age of sixteen, she began making odd snorting sounds. I was told it was allergies and was sent on my way. The sounds continued, and her behavior started to change. After another exam, they still werent able to find a cause. Finally, I made a trip back to the Detroit area and scheduled an appointment with Dr. Lisner. He listened carefully to my account of Binkys symptoms, asked several really good questions, and did an exam. He suspected the real cause of her symptoms almost immediately: lung cancer. Dr. Lisner performed some bloodwork and x-rays. I was a bundle of nerves, but his staff was kind and reassuring. Indeed, it turned out that she had a large tumor in her lung. The noises she had been making were coughs, which he identified right away. That was ten months ago, and Im delighted to say that--even at her advanced age--Binky is thriving! The medication Dr. Lisner prescribed has kept her symptoms largely at bay, shes eating well, and shes still happy and cuddly. Dr. Lisner diagnosed my cat when others couldnt. But its more than this one experience. Time after time, pet after pet, year after year, he provides safe, professional, dependable care. He will be my vet for life.

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A Private User

Dr. Lisner is phenomenal. Without a doubt the most caring, nicest, intelligent and helpful vet Ive ever took my animals to. He saved my 8 month old kittens life when his tail had to be amputated (even neutered him after for free!) and ALWAYS provides us with the honest answers and advice. You can tell this man really loves animals unlike some vets. Hes a bit expensive but I PROMSIE you it is worth it. If you live in the West Bloomfield area, do not go to any other vet besides Lisner. The vet I went to prior to Lisner (Animal Care of Farmington Hills; Dr Singh) took one look at my kitten and said wed have to pay over $700 to amputate his tail ASAP and charged us with unnecessary things for him and gave us directions on how to care for him that were obviously incorrect. If we would of listen to that doctor, my kitten would have died; amputating the tail right away would cause fatal results. Dr. Lisner did the surgery for less than half the price. I couldnt thank Lisner Animal Hospital enough for the wonderful care they took of my kitten.

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