St. John Macomb-Oakland Hospital, Madison Heights Campus

Reviews 4

RO

robin smiley

This is a very untimely review however to have my stay in your hospital haunt 14 months later needs to be told. I was brought by ambulance with severe back pain numbness in legs and feet.. History of two lumbar fusions with hardware and cervical fusion with hardware. Evaluated sent to your "CCU" while decisions are made for treatment. Next morning three doctors came in states they had reviewed my MRI found nothing wrong and were sending me home! Thank God the E.R doctor who admitted me received the orders to discharge me and he REFUSED! He saw the MRI was NOT done in the area of pain and reordered the MRI. The second MRI should THREE DISTINCT FRACTURES OF THE SACRUM!! Once it was determined I WAS INJURED the demeanor of your nurses and staff completely changed! Suddenly I was NOT some JUNKIE looking for painkillers but a PATIENT who they had ignored for 36 hours! I was in your hospital for 60 hours and without going into great detail during my stay in CCU unit I encountered never having a change to clean gown or bed linens, not a bed it was a gurney. never given anything to wash my face or body afer asking several staff members, walking more than 30 feet with a walker to a bathroom with NO assistance wearing a FALL RISK bracelet and a sign above my bed staying "fall risk needs assistance", my curtailed room was next to the nurses station and every time I went to the bathroom there was no less than 5 staff behind the counter chatting about things OTHER than patients and THEIR NEEDS. In my curtailed room I listened to marriage problems, shopping bargains, attempting to get urine from a pet dog for the vet, and other subjects I cannot mention on a public forum.The bathroom walk was painful and embarrassing however grabbing the handicap rail and having dried feces on the back of the rail was beyond words! I immediately reported the problem to the staff at the nurses station They too were upset and picked up the phone...the feces the lack of patient care and remained the next day when I was discharged. I understand no hospital is perfect and I dont expect it to be...however the lack professionalism, the total absence of compassion and concern for the patients in your hospital by the staff makes me tell everyone I know and meet to NEVER GO THERE. I overheard a conversation between a female emergency room doctor and a CCU nurse outside the CURTAIN of my room...this event happened in March of 2016...the weather was cold and snowy. They were discussing a PATIENT who was being treated for frostbite on both feet. It seems there is a TIME LIMIT to stay in CCU...the female doctor told the nurse he was to be discharged that day..the nurse stated his feet were seriously frostbitten and they were trying to find a shelter or somewhere WARM for him to go because he was HOMELESS. The doctors response....Not my problem! Get him out of here by 3p.m. TODAY! I can see IF SOMEONE has compassion and really cares when they walk through the doors of your hospital ...how easily they could lose it.....

---

A

A Private User

Worst hospital overall! My doctor referred me here, seriously doubting his abilities. Only one nurse had good bedside manner and her name was Cherie. The rest were incompetent and did not have the personality to be in this field! Compassionate and caring should be the base. No one smiled. They all look like they spent years in the Soviet fighting the cold war. Definitely doesn't give you the impression they care about your well being or recovery. There were many mistakes made. They were about to attach a heart monitor to me and it was supposed to go to the next bed over. I'm chalking that up to the inability to read charts, since there were procedures that were done and they continued to order the same procedures. Then I would have to sit around and wait while coworkers talked about work issues that they were going through and they planned on calling H.R. and talking about other coworkers!!! So unprofessional and really kinda awkward! The doctors only make their rounds between 9-10:39 am after that you would have to express your concerns through the nursing staff. I've already said my peace on that issue. I feel like each day I'm here I'm being robbed. Only thing they are doing is running antibiotics through an IV . They were supposed to operate 2 days ago, that's why they said they were depriving me from water or food. They finally said they were going to wait, so henceforth I could finally eat after 2 days. Don't come here, make axrun for the border, you'd probably have a better chance

---

MI

Michael Jewell

This was the worst experiences I have had in a hospital! From the nursing staff to the kitchen. I had to spend three days here and each one was a nightmare. I had the luxury of being in the first room right by the main desk for the floor, with every change in staff I was able to over hear conversations at the desk. With the amount of racial slurs and profanity used I can not believe the people that work there are still employed. Not only did I have to listen to that but when they came into my room it carried on. Then I had to deal with a nurse that didnt like that I have tattoos, she made comments after comments about how I looked and the only problem I had was with my skin. Ordering food was a fight in its self, all I wanted was ice water and fruit. I ordered that at 6:30am when the kitchen opened, I didnt receive the food till after 8am. They told me it took time to make the food.??? Make what? I asked! Then I started paying attention to the times I ordered to the time I received my food, the earliest I got my order was an hour and a half. I looked at the time they were putting on my order slip and they were 40-50 minutes off. I would pay the ambulance drivers to take me to another hospital so I would never have to go back!

---

NO

NORAK333 Alcini

My mom was in the hospital for a week, on the 6th floor. The nurses and doctors seemed to take good care of my mom. One important thing that they forget to mention during discharge, was that my moms infection turned to sepsis. The hospital sent her home with no further medication. Instead of sending my mom to a rehab facility, we chose home health care. The company that the hospital referred us to was Compassionate Home Health Care. In reality, we should have been advised to call Hospice at that time. If we had the knowledge of how ill my mom was, we would have called hospice right then and there. But, instead, we believed that my mom was going to get better. So we put my mom through, unnecessary and torturous rehab that did nothing but make her more weak. We finally called hospice a couple weeks later, and got rid of Compassionate Home Health Care, which I have nothing good to say about. The nurses were lazy and were not quick about anything. A month after my mom was discharged from the hospital, she passed away. If we had only known how ill my mom was, we could have made her last month on earth, more comfortable and peaceful before she passed away. Shame on the medical field!

---

---