SSM Health DePaul Hospital - St. Louis

Reviews 3

LA

Larry Roberts

I would avoid this hospital at all cost. We transferred my mom from Christian to this facility thinking it would be an upgrade. Big mistake. I wont lie, her stay on the 5th floor wasnt that bad. The nurses on that floor seemed like they somewhat cared. But then she was transferred to the 7th floor. This is the floor that supposedly they monitor patients more attentively. Get off work Friday and go to the hospital. My dad is up there and he is rubbing my mom belling. He is frantic telling me that the doctor told the nurse to perform an enema around 1pm. Keep in my mind I arrived at 4:30pm and they havent did the procedure. My mom is moaning in pain. I forgot to mention that my mom had a major heart attack a year ago and has trouble communicating well. 15 minutes pass and I go to the nurses desk and ask what is the delay and they say theyre waiting on the medicine or equipment.Huh? This is a fu$$^^g hospital. You mean to tell me it takes four hours to get the tools to perform an enema? Finally around 5:15 another nurse comes in with the equipment needed to perform the procedure. This is not her original nurse. The lady that performed the procedure couldnt have been more nice and helpful. I cant say the same about her afternoon nurse or the other nurses on that floor. Alright, procedure preformed and my mom appears to be in less pain. Still a slight moan but starting to fall asleep. I leave and an hour later my dad leaves. Fast forward and I get a call saying mom took a turn for the worst. According to them, her heart slowed down and they had to perform cpr. The lady on the phone ask me do you want us to do everything in our power to try and save her. What in the hell you think Im going to say lady? My mom didnt have stage four cancer with weeks to live. All her subsequent heart checkups came back great. I tell them yes and they inform me they are transferring her to the third floor. So I get my father and we rush to Depaul. Get to hospital and third floor. Try to ask a lady for directions who seemed like she didnt want to be bothered. She takes us up to the patient check in and finds that my mom is still in room 731. Strange, lady on the phone said that she was being transferred to the third floor. We go up to the 7th floor and are greeted by a nurse saying my mom had passed. No words can describe the anguish my dad and I had at that moment. One of her eyes were stil open and I had to shut it. Im naturally a cynical guy but this ordeal has lessened my already low faith in humanity. To add insult to injury these people keep calling us about tissue donation. This was around 8am Saturday morning.Cant even let us mourn in peace. Please, do not take your love one to Depaul for anything other than a broken arm.

JO

Joyce Pryor

I have been to this ER a few times and Ive never been that impressed with it. Why I went again, I dont know. Its down the street from me and at 1 in the morning I thought that this trip for this particular problem wouldnt be too bad. But after this last trip, all I have to say is, if you have a child, please do not take them here. Take them to a childrens hospital if you can. My daughter was experiencing pain in her ear with no fever. I gave her medicine and was hoping that would take care of it for the night as it didnt seem too bad and she wasnt crying and we could go see our family doctor in the morning, which is what I would have preferred, but the meds werent working and my daughter said it was getting worse so I was not going to wait until the next day. I cant complain about our wait in the emergency room because we were only waiting for about an hour after checking in, although it was very cold in there our wait wasnt long. Then once we made it to the ER room we waited another hour. I was told the nurse would be in, but the nurse didnt show up. The doctor came in, checked my daughter out, said they would flush the ear so he could see in there to make sure it wasnt infected. The nurse comes in puts solution in her ear, nothing comes out and proceeded to say "Well we cant get it all" I explained to him how our family doctor does it because it happened to me and let me tell you an ear infection, or any type of pain in your ear is no joke, especially with children. So the nurse told me that the doctor only told him to rinse her ear out and he was going to check with the doctor. Well the nurse never came back, but the doctor did and after I told him how our family doctor does it, he begin to do it and proceeded to work on flushing everything out. I will say that, this is probably something the nurse should be doing, but since the nurse never came back, the doctor did it and he did so in a very timely manner, so that was nice. He was able to alleviate the pain and hopefully it will last until we are able to get to our doctor tomorrow. It is now going on 3 1/2 hours. We are just waiting to be discharged. Honestly, I think they should have been able to take care of it, it seemed fairly simple, but he wasnt able to get much out. So I am still going to take my daughter to our primary doctor so they can do it and check to make sure there is no infection. Long story short, we were there for about 3 hrs 45 min and although this emergency room visit was not as long as some that Ive read, and everyone was pleasant as I didnt deal with any rudeness, Ill still be going to a different ER especially for my kids and myself.

ZA

Zachariah Mathis

My name is Danielle Crawford. First I want to say my experience at Depaul was very disappointing. First when I went into false labor they acted like it personally offended them. Then the second time I went into real labor I was five and a half centimeters and one day away from inducing me they sent me home only for me to have to waist gas and time and return two hours later. Also one of my boyfriends family members herd one of the nurses say that they wish they would of sent me 4 south, witch is where they send mothers when they have no room on labor and delivery. Oh and the name of the nurse who said this was" Sara" she even continually found reasons to come in our room to provoke my boyfriend into loosing his temper so he would be escorted off the property. Because hes didnt appreciate what she had said. They didnt show me how to clean my sons circumsision, and to top it off the non of the nurses could take the time to show me how to get him to latch. Instead gave me a niple shield and pretty much ruined breast feeding because the shield stops stimulation of the nipple. There were a few good nurses but the truth is it seems there main focus is to gossip about there patients instead of helping them with there childs welfare. If you want your birthing experience to be a happy one this is not the place you want to have your child. They only care about money there and talk behind your back being very judgmental. I will never have another child in Depaul hospital.