West Clay Animal Hospital: J. T. Saranita DVM

Reviews 9

KI

Kiley Hamel

I gave this place one star so I could write a post I shouldve paid the extra money for better service I guess. I called the other day to set my appointment for my 2 cats told them I wanted a 3 year rabies. They also told me I didnt need to pay for tags. So I was going in expecting to be done for 3 years and not have to get tags again because they dont wear them. Lol. I go in fill out a form (no customer serivce skills at all) then I get seen. Shots were quick and painless. Go out to pay and tells me my total cant even count my change correctly and gives me tags and thats when I was confused. Im like why do I have these she said you need them they are required by law and I was like whoever I talked to the other day said I didnt need them. She said well idk who you talked to. I then looked at the paper and it said 1 year rabies. I said did I get the 1 year or 3 year rabies today she said 1 year. I then explained I told the lady when I made my appointment I wanted a 3 year. She then told me I was supposedd to tell her when I got there. Then was lietrally sitting there arguing with me about it all and the other lady was like well you can return your tags. And Im thinking you just told me to return my tags that you said are required by law to have. She never apologized for the inconvenience or anything. And I told them I have never treated any customer like that yeah Im young but I know what customer service is and someone her age definitely should. She then said she sugguested I leave like I was a danger to the place. People like that shouldnt be in a place of buisness its just sad really. You dont tell customers they are wrong for not knowing and get mad when they tell you you all need to be on the same page. ldk that place is cheap but I guess you get what you pay for. I care for my animals and if you do too I would suggest you dont bring them around this negative place...

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Casey Quick

I cannot say enough good things about this veterinary clinic! Scheduling appointments over the phone could not be any easier. When you arrive, you are always seen promptly at the time of your appointment and never made to wait an excessive amount of time (if, like me, you have a large dog who turns into a quivering, crying baby as soon as you walk in the door and he realizes he is going to get shots, this is a LIFESAVER). The rates for routine care and preventatives are fair and affordable. Every member of the staff is helpful, kind, and very knowledgeable. These people obviously love what they do and it definitely shows.

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Lyzzie J

I would recommend West Clay Animal hospital to everyone. They have taken excellent care of our dogs. They performed surgery and were very thorough and caring. If you want fancy smancy offices this is not the place for you. If you want loving, caring individuals to take care of your pets this IS the most place for you and your furry family.

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butterfingerregret

If I could give less than one star I would. dont bring your pet here for an emergency they have antiquated technology and cant diagnosis accurately because they refuse to modernize and rather stay old school. your pet will most certainly die because of the laid back attitude of "they dont look that sick" regardless of the symptoms.

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Rebekah Aldridge

We just started going here and they are wonderful. They dont try to tell you your pet needs all these test done and they dont try to push things onto you. The are very reasonable priced.

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Beth Wilson

Have been going here for over 15 years. It is an amazing place to take your pets!

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ruby kroon

Love these guys! Easy to get in, reasonable rates, great sensible care!

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Matthew Smith

Weve been clients for many years. Highly recommend them.

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ben huffman

Excellent care and friendly staff

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