Spring Mountain Treatment Center

Reviews 5

ST

Steven May

While the staff are generally pleasant, their business practices are clearly focused solely on billing your insurance carrier rather than patient care. This is overwhelmingly made clear in how people are treated. The therapists are all quite competent in their own fields but in a high turnover environment such as this, only so much can be accomplished in the time a patient is in their care. Whether motivated by the profit margin gained by billing your insurance or simply a fundamental lack of empathy, a patient is never really made to feel like they are where they need to be, nor aware of how long their stay will be, until the day before they leave. The M.D. on staff was fantastic and took ample time to understand his patients needs and followed through on the appropriate care. This however is as far as concern for a patient is exhibited. From this point on the psychiatric staff decides your fate and whether by whim or fancy, they push their own agenda for care with a one size fits all mentality. For those unfortunately here against their will, whether needed or due to an over zealous third party, you are simply stuck as nobody will care to hear the truth of what you are telling them. Remember, you have insurance and that is the reason you are there. You are sized up, diagnosed, and put on medication immediately. Even though you may not need a particular medication, exhibit no symptoms to warrant a need for say as an anti-depressant, you have little choice in the matter and your refusal to start this new regiment of pills will result in a confrontational approach to your care and the length of your stay will be increased. For patients who know their rights, and the authority these Doctors have, you can expect a condescending conversation sprinkled with half truths in an effort to ensure you understand their demands are absolute. The day is filled with group sessions straight out of the text book and the therapists do very well in disseminating the information. The cuisine is sub par, even more so when the billed amount is considered. You would be surprised how much powdered eggs are billed at. The accommodations are more suited for a halfway house rather than a treatment facility designed to make you feel human again and comfortable in your own skin. Make no mistake, the facility is a business, a profitable one to be sure, and patients are a commodity. As such, you should not expect the moon when it comes to your care. Expecting that only what is needed to meet the legislatures operating requirements be performed for your care would be a better investment of your time. To be clear, the nursing staff and patient care specialists in each ward are pleasant and respectful but I suspect the constraints, to which they are bound, prevent them from really exhibiting the level of care they wish to provide you. Can you be a patient here and get a level of care needed to pull you back from whatever brought you to their door, yes you can. Can you look back on the experience and feel you got everything you paid for, and most importantly, everything you needed to be successful afterwards, from what Ive seen, no you cant. Take my review and discard it as nonsense or consider it when deciding on where to seek out your treatment, either way I wish you success, strength, serenity, and sincerely hope you find what you need.

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KA

Kacie

DO NOT PUT ANY FAMILY, FRIENDS, OR LOVED ONES IN THIS HELL HOLE. Its a pitiful place and they treat all the patient like animals, especially if you are transgender or homosexual. They talk to all the patience like theyre on a lower level of intelligence and when the psychiatrist goes to meet with you, all they ask is "Do you feel like harming yourself today? Or others?" and if you answer yes or no, they dont answer any of your questions and leave you there and dont let you leave. Youre practically held against your will. In example, my brother is currently there. He is very stable minded and he is transgender. He has been forced to wear a bra because they wont allow him to wear his binder and the only reason he isnt allowed to wear it is because a bra is better than nothing. They havent contacted his primary doctor for his dosage of testosterone he needs and they havent been giving him it when he is two days over his next shot date. If they keep it from him any longer, he could go through withdrawals. Its also highly illegal to withhold something like that, ESPECIALLY IF THEY ARE TRANSGENDER. THAT IS BREAKING SO MANY CIVIL RIGHTS LAWS. They also wont let him have a roommate and I highly presume it is because most everyone there has a roommate there unless they are highly psychopathic. DO NOT LET ANYONE YOU KNOW OR LOVE STAY HERE IF THEY HAVE TO. FIND SOMEWHERE ELSE OR HAVE AN ATTORNEY MEDICAL FORM SO YOU GET A SAY IN WHAT HAPPENS TO YOUR LOVED ONE. THIS PLACE TREATS PEOPLE LIKE HEATHENS AND THEYRE HOMOPHOBIC AND TRANSPHOBIC. STAY AWAY. FAR AWAY.

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CA

Casper Sees Ghosts

Was treated back in February of 2015 in the acute ward for adolescents. Inpatient care. I was there for 2 weeks and only went outside ONCE in actual day light. Windows were closed and we werent allowed to look out them. 3/5 of the staff I saw daily were REALLY nice and relatable (at least in the day room I was in) the food was decent, the rooms were pretty basic, it was an alright place. Nothing special but not horrible. As much as they think they know whats going on.. They dont. Kids were stashing medication and trading them off, breaking wall outlets to use the metal to hurt themselves, one kid had actually snuck in razor blades, hiding them in her hair and under her foot. My whole time being there I only saw the actual Doctor maybe 2 times and it was only a basic "how are you? Are you gonna hurt yourself? Are you gonna hurt anyone else? Okay bye". And when I was MOST suicidal and having really bad trouble with psychosis they couldnt even tell and I actually got released. I got better because of my OWN determination. I loved the people I met in there and i actually have very fond memories of them and the place but over all it needs some major improvement.

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LA

Latarisha Harris

I took a whole day off from my current job to only be denied employment there. Dont pull someones application, send them a email for an interview...have them arrive, to only ask less than 10 questions. Hours later, send an email saying "We wish you success on your job search"! As a single working mother making $9 per hr isnt going to get me by! People are always criticizing single mothers for being on welfare and saying were taking their tax dollars But when you try to move up in the world, somebody decides that you Do No Qualify!!! Why try to make an effort, if Im going to get shot down and turned away!! No one is going to provide for Us when our light are off or I cant pay my rent... Wtf!!!! I surely wanted this opportunity but I see it will Not happen!!! #presisentobama needs to come up with something better or Ill be sleeping in the #whitehouse!!!

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JO

Joseph Webster

This place sucks ass. They are beyond unprofessional. Staff was alright but whoever runs the place is probably headed to hell. Food was Basic and you get to smoke, but only 4 a day when they say you can. Like baby sitters. Repeatedly ask you if youre going to hurt yourself or others multiple times a day. Bring your own smokes because they buy old expired ones, that burn up after 5 hits, if u do go and are a smoker buy American spirits. 30 hits to a cig

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